Mark M.

Terrible company paid nearly £700 for a mattress there new naples collection.
Bought this mattress from bed stop on Stirling at the end February 2022.

Just under 4 months old mattress at one side started to collapse and sag.
Contacted the retailer cut long story short they didn't want to know and was panned off that it was due to the settling in period of the mattress as this was only one side JOKE.
After many words back and forth the retailer decided to refund after I threatened legal action.
This joke of a company did not warrant the warranty on the mattress had the audacity to inform the retailer's they would only agree to exchange if they felt the mattress was poor workmanship witch it clearly was

Never heard crap like only one side of a mattress is part of the settling in period.
The mattress was under 4 months old and was followed per manufacturer's recommendations to rotate once weekly for three to 6 months and then one month after.
This was part of there premium new collection with talay latex was comfortable only for the defect which they clearly ignored and failed to carry out there so called 5 years warranty which is worth nothing.
Will never buy any mattress this company make they are overpriced and not as good as they are made out.
Since then have bought a mattress from a big company that knows how to make mattress and have good reputation for good service
My advice is avoid like the plague.

Bought a health-beds Naples collection mattress form this *******@the end of Feb this year.
All seamed well paid nearly £700 for this mattress was delivered on the 14th of March 2002.
Just over three months in noticed the left side structure of the mattress was sagging and caving in.
Contacted bed-stop Stirling to inform them of my concerns was asked to send in photos which I did.
Got a reply back from Michael who sold me the mattress
Was informed these photos would be sent of to health-beds also would be there decision on an outcome. And that I will hear from the store in due course.
Was also told the same day that he was going on annal leave it would be dealt with by the 18 of August thus was towards the end of June. This matter should have been passed on to the manager on his absence to deal with as I started to feel I was being panned off.
However 5 weeks passed contacted the shop again was told an on annual leave again and will deal with it that he was catching up with stuff in the shop.
Towards the end of August still not heard from bed-stop.
Decided this time to go in personally to the shop to sort this out.
Spoke to Gary owner i believe wasn't fully aware what was going on explained briefly.
He explained that health beds had decided they didn't feel there was a problem with the mattress and that the decision was final.
I explained I wasn't happy as this mattress was nearly £700 and wouldn't have expected to sag on one side under four months old and that they legal responsibilities to carry our fair warranty.
Was not happy that they did not inform me of this and that over two months wasted being panned off by Michael that this was being dealt with when it would appear they had no intentions in doing so.
Gary agreed that there may a fault and that would come out to the house and view the mattress.
I was also informed that this was due to a settling in period which includes the sides of the mattress in this case it was only one side.
Manufactures recommend rotating weekly for 3 to 6 month's then one month afterwards.
This was done on a weekly basis up to the end of August.
Gary to came out to the house to view the mattress and seen the fault however got the impression he was annoyed and didn't Sean to admit the fault when he was asked as it was obvious right there in front of him.
I was asked is there any issues apart from that also that this fault has no affect on the sleeping surface.
This was nothing more than patronising and insulting that you spend nearly £700 on a mattress to fall apart on one side clearly a defect.
He went on to say that this was only going to bother me as if it wasn't a big deal.
Also was informed that health-beds would not replace it we will have to deal with it.
Yes as you are the retailer its your responsibility not the manufacturer as your contract is with them.
Do not be panned off by retailer's telling you its the Manufactures that decide.
According to the law any item under 6 months the retailer's have to either replace or refund as they have to prove otherwise.
After this discussion he said that he would contact health-beds on Monday as this was a Friday.
Gary phones me on the Tuesday the following week for an outcome regarding the mattress.
Funny how this was sorted out within a few days when previously had been panned off that is was getting dealt with for two months.
I was told by Gary health-beds did agree to exchange the mattress on there terms if they felt this was poor manufacturing.
Also that if they decide no fault they would not replace the mattress
Another option would be to I pay independently for inspection if proved they would replace and refund me back £85.
Option 3 refund I accepted the refund on the basis that I wanted nothing to do with them and totally lost trust and faith in this shop.
Week later mattress was pick up and I was refunded.
Since then I have bought another mattress from a well knowing manufacture not small so called independently family run.
So the question is on my personal fist time customer experience would I recommend absolutely NOT.

Absolute brilliant store products are always as described brand-new and customer service is second to none.

Would have no hesitation in recommending Amazon.

Cheapelectricals UK
ABSOLUTE NIGHTMARE OF A COMPANY (RUDE AND ARROGANT STAFF) WE HAD RAN INTO SERIOUS PROBLEMS TRYING TO RECOVER OUR FULL REFUND BACK OF £693 AS PER AGREED WITH THEM IN A WRITTEN EMAIL AND VERBALLY WE HAD ASKED IF THEY WOULD TAKE MORE OF THE PRICE DUE TO THE MARKS AND WERE TOLD NO A FULL REFUND WILL BE GRANTED AS THEY COULDN'T BE BOTHERED AS THEY DIDN'T HAVE THE TIME AND ENERGY!
WE RECEIVED TWO COSMETICALLY MARKED (Sony Bravia KDL32W5810U 32-inch
AT THE BACK AND TOP FROM THIS COMPANY OFFERED US A FULL REFUND WHEN BOTH MARKED TV'S WERE RETURNED.
THEN THEY WOULD NOT ADMIT AND DENIED US A FULL REFUND AFTER PHONE AND EMAIL CONVERSATIONS.AND DESPITE PHOTOS SENT AS THEY ASKED US TO I HAD TO GO TO A LAWYER FOR ADVISE AND SETTLE FOR £60 LESS THAN THE FULL REFUND THAT THEY SAID THEY WOULD GRANT. THEY TOOK £60 OFF FOR THE RETURN OF BOTH COSMETIC MARKED TV'S AND TRIED TO BLACK MAIL US INTO NOT TO WRITE ANYMORE REVIEWS REGARDING THIS OR WOULD TAKE £120 FOR RETURN INCREDIBLE EVEN THE DELIVERY DRIVER WHOM WE SPOKE TO WAS SHAKING HIS HEAD!.
I CONTACTED SONY AND THEY TOLD US THAT THEY WOULD NOT HAVE GRANTED THE 3 YEARS WARRANTY DUE TO THE WAY WE RECEIVED THE TV AS THEY POINTED OUT IT SHOULD HAVE BEEN IN PERFECT CONDITION AND IT WAS THE RETAILERS PROBLEM AND BLUNTLY TOLD US THEY DO NOT SUPPLY EITHER (B) GRADED OR SECOND HAND GOODS VERY CONFUSING AND STRANGE WHY WE RECEIVED THESE TV'S IN THIS STATE!
PEOPLE BE WARNED YOU WILL REGRET IF SOMETHING GOES WRONG AS THERE IS NO REASONING WITH THIS COMPANY! I HAVE PHOTOGRAPHS THIS IS VERY INTERESTING AS THERE ARE PREVIOUS REVIEWS OF THIS COMPANY SENDING OUT DAMP WET BOXES AND WHAT WOULD APPEAR TO BE SECOND-HAND (B) GRADED PRODUCTS HENCE THE POSSIBLE REASONS FOR THERE PRICES AS I HAVE NEVER SEEN ANYTHING LIKE IT BEFORE VERY STRANGE!
IF ANYONE IS INTERESTED IN SHARING STORIES WHO HAS HAD BAD DEALINGS AND FEEDBACK FROM THIS COMPANY I WILL ONLY BE TOO HAPPY TO SEND THE PHOTOS AND SPEAK WITH ANYONE AS THIS HAS BEEN A TOTAL NIGHTMARE TO SAY THE LEAST.
MAYBE IF THERE ARE OTHERS OUT THERE WE CAN GET TOGETHER AND PUBLISH EXPERIENCES WITH (BBC WATCH DOG)AS I HAVE ALREADY CONTACTED THEM AND WILLING TO SHOW PHOTOS ETC THE SHOW STARTS UP IN JAN 2010.
I WOULD SERIOUSLY URGE PEOPLE TO LOOK ELSE WERE YES THEY HAVE LOW PRICES BUT BEYOND REALISTIC EXPECTATIONS AS I SOON DISCOVERED WITH SERIOUS COSMETIC MARKS ON BOTH TV'S AT LEAST YOU KNOW WHAT YOU ARE REALLY BUYING EXAMPLE AMAZON HAVE A MUCH BETTER CUSTOMER SERVICE AND FRIENDLY HELPFUL STAFF AND DECENT PRODUCTS MOST IMPORTANT VALUE YOUR CUSTOM!
YOU HAVE BEEN WARNED BE CAREFUL USE AT YOUR OWN PERL NO WERE IS PERFECT BUT THIS COMPANY ARE REALLY SOMETHING ELSE IF YOU WANT TO KNOW MORE THEN PLEASE DO GET IN TOUCH I WILL ONLY BE HAPPY TO DISCUSS ALL!
AS FAR AS I AM AWARE IT APPEARS THERE PREMISES ARE RESIDENTIAL HOUSES RATHER THAN A WAREHOUSE THAT THEY CLAIM AS IT WAS THERE EXCUSE NOT SEEING THE PRODUCTS THEY ARE DISPATCHED AFTER ORDER CLEARLY WE COULD SEE THAT THE SECOND TV WE RECEIVED THE BOX LOOKED AS IF IT HAD BEEN ALREADY OPENED LOOKING AT THE WAY IT WAS SEALED!
*******@googlemail.com

PS Customer service is not something you buy but expect when spending any amounts into any online retailer!
Google earth there Address it appears there premises are run from home the picture looks more like a house in the country not the two acres of land warehouse that they make out
There Address is as follows Cheap Electricals, The Friary, Bakers Lane, Black Notley, Braintree, Essex, CM77 8QS