We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation

Avner F.

2 Level 2 Contributor
  • 5 Reviews
  • 7 Helpful Votes
  • 0 Thank Yous

Experience: Business, Computers & Technology, Pets & Animals

Member since February 2019

  • Reviews

    5

  • First Reviews

    3

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    295

Review Distribution

5 Reviews by Avner

5/19/20
In late April 2020 I bought a Vectotech Rapid 4TB external SSD, paying their reseller Hard Drives for Sale $703.90 including shipping to Israel for a product that now sells for $599 on Amazon. I also paid $200 in local duties and taxes. I had problems with this product from the very beginning. I used the best disk-partitioning software but kept getting file-system-error messages. When it did work its transfer speed was 20MB/s instead of the promised Up to 540 MB/s. It took several bad reviews online for Hard Drives for Sale to issue me an RMA and finally refund my payment. It cost me another $67 just to return the disk to them, which was not refunded.
5/2/20
I have been a loyal FedEx customer for many years. I recently needed to change the address on my FedEx account from my no-longer-valid U.S. address to an Israeli one and to register for tracking updates for a particular shipment that is on its way to me. I called FedEx and an operator named Mary put me through to its International department. After a long wait I reached an agent named Charlie, who spoke with a very heavy Spanish accent, which made it quite difficult for me to understand him. Charlie kept me waiting on the line for almost half an hour. When he finally came back he told me to call their billing department. It turned out he meant the Revenue Services department. When I called the Revenue Services department I reached a lady named Becky who kept me waiting for a very long time and finally said she had updated my address but could not update my payment information, even though it was complete and accurate. She said she could not send me a screen shot of any error message either. This left me without being able to use my account to order pickups and pay for shipments. Becky then put me through to their technical support department, where an agent named Tim took my call, but the lines were crossed, my call got tangled up with their automatic telephone survey from the previous call, and Tim vanished from the line. All I heard after that was recorded messages. I called the FedEx Technical Support Department once more and get switched by an agent named Brandon to another named Anthony who registered me for the updates of my shipment. I then e-mailed John Ackerson, an executive support specialist at the company's Executive Services who had dealt with my FedEx issues before, about this. The only reply was an automatic one asking me to call a telephone number where he cannot be reached, only his voice mail. I then wrote Fred Smith, the CEO. All I got were automated replies that said my messages had been received and giving me case numbers. One of them even said "We are reviewing your email to determine whether or not it contains fraudulent websites." [sic!] During my last call to their billing department I reached a haughty agent named Christine who interrogated me aggressively about my personal information. When I asked her whether she wanted my U.S. or Israeli information, she replied, "I am asking the questions here!" In short, terrible service and a total lack of responsibility and responsiveness.
9/29/19
I live overseas and own a surround-sound audio system including front, center and surround speakers. The local distributor for Audioengine sold me a wireless transmission and amplification system for my surround speakers that included the Audioengine W3 wireless audio transmitter and receiver. He charged me almost twice the U.S. price for this item. The neck sleeve between the USB connector and the body of the wireless audio receiver became torn, the wires were exposed, and the contact became intermittent, which messed up the reception. The distributor refused to replace the receiver for me, claiming that his supplier would not replace it for him. However, his supplier is none other than himself, as he is also the importer. I e-mailed Audioengine Support. They opened a case number but did nothing and ignored my subsequent messages. I then e-mailed Dave Evans, the Audioengine CEO, but he did not even bother to reply.
5/30/19
I have been a loyal Polycom and Plantronics customer for twenty years, buying thousands of dollars' worth of products from them. I live outside the U.S. and, due to electrical power differences, some of their telephone accessories, such as power supplies, need local versions. Polycom has joined with Plantronics to form Poly. Their products are the most expensive in their market. Whenever I need to exchange a power supply or wall module for my phones they refer me to their Sales to buy another product. My messages to Poly's "leadership," including their CEO Joe Burton, have been ignored. They don't seem to care about your satisfaction, unless you are a big business that gives them hundreds of thousands of dollars in revenue.
2/1/19
I have been a a loyal Amazon customer for over twenty years. Never have their shipments been so late and their service so poor.

I placed my last order, for over $800, with Express shipping, on May 22. It is now a week later and they have not shipped it to me.

Their customer service by phone and by e-mail is nonexistent and their Chat service is only open during Pacific daytime on weekdays. The Covid-19 crisis is real but using it as a pretext for terrible service is unacceptable.

User's recommendation: Before you place another order with Amazon get their ironclad commitment, backed by a full refund of your payment, to ship it within 24 hours.

Avner Has Earned 7 Votes

Avner F.'s review of audioengineusa.com earned a Very Helpful vote

Avner F.'s review of Amazon earned 6 Very Helpful votes

Avner hasn’t received any thanks yous.

Avner doesn’t have any fans yet.

Avner isn’t following anybody yet.

Similar Reviewers on Sitejabber

jessicag938
11/23/20

Wow - it just keeps getting worse. Tracking agents are likely outsourced overseas creating a huge...

julias418
Julia S. reviewed FedEx
11/22/20

So... after attempting delivery to a BUSINESS during NON-BUSINESS HOURS, I made a simple request...