We are a group that races and builds racing quadcopter drones here in Sussex so we buy quite a bit of components online, including from ebay. However, now we advise our members and supporters to avoid ebay if possible, because its typically "buyer beware" territory, don't rely on their guarantee promise as both ebay and it's sellers obviously do not understand nor practice either.
Two main issues;
Bought four quad motors from seller, paid £52, item failed to arrive after delivery dateline, contacted ebay, was advised to try and sort out with seller, so contacted seller who apologised profusely, initially blamed postal service, asked us to wait, we stupidly did for another two weeks and when we chased seller again, advise will send replacement, which we stupidly accepted, thus had to wait another 28 days.
2nd delivery dateline lapsed, contacted seller who again blamed post, however this time we asked for refund, seller failed to reply. We contacted ebay who told us its past 30 days so ebay's buyer guarantee has expired! We argued that ebay advised us to try and sort it out with seller, but ebay will not barged! We lost £52!
Bought FPV unit in July 2016, paid £20.99, and based on previous experience from issue 1 even though we already have a long archive of email ping pong with the seller who again apologised profusely, blame everyone in the delivery chain except themselves and request us to wait patiently again!, we contacted ebay when delivery dateline lapsed on 30th August 2016. ebay chat advised us to contact them on 31st to request ebay to help. On 31st August, ebay chat says delivery dateline is 31st, so to contact ebay the next day! We logged back onto ebay website and the previous dateline of 30th have been changed to 31st! Fortunately, we always copy paste to update our complains to our log report, so we regurgitated a copy of ebay's own system's notification of 30th August as clearly stated to ebay chat, but that was refused!
ebay refused to acknowledge their own system's notification!
So we waited until the next day, 1st Sept, contacted ebay again and was told to go to their website's resolution centre to send another request to the seller asking him to refund, even though we already have a long list of email ping pong whereupon we have asked the seller on numerous occasions for the refund and seller have refused and finally ignored to reply. Then ebay advised us to wait another 9 days!
By now, we have already got a file and must have spend several hours chasing up on this one transaction! because at each ebay process, there are always threats that if we fail to reply and/or take a particular action, our complain will be nullified and the guarantee expires for that transaction!
Bought the item in good faith on 22nd July 2016. It's 2nd September 2016 and ebay has asked us to wait another 9 days even though ebay have a string of email proof in ebay's own messages system of our email correspondence between us and the seller to show that this seller is purposely delaying the entire process.
Obviously we now avoid ebay, banggood and a couple of other dodgy retail sites and advise our members and community to do so, in order to mount a boycott of such malpractices until these online companies take their responsibilities seriously.
In conclussion, ebay's buyer guarantee is purely a gimmick as the guarantee is purposely rendered invalid by ebay's own business practices.