Airbnb

This is a review of AirBNB customer service / agents who take your call and try to resolve issues that you might encounter with your stay.

THE BAD
1. TOTALLY UNRESPONSIVE in communication (you send them an email on Monday, they reply on Thursday, you call them 5 times on Tuesday, they just don't call back)
2. OVERPROMISE/UNDERDELIVER behaviour- a classic for unprofessional out-of-US agent centers (which here is not the case). They promise everything is going to be taken care off, just to take you off the phone.
3. NO WILLING TO HELP attitude - they actually CANT DO ANYTHING. Its really pathetic. Whatever you ask them - there is some problem why they can't do this or can't do that. Feels like talking to an immigration officer, rather then service agent... Guys at DMV are 1,000 times better!

So bottom line is - if you are expecting to resolve any kind of issue with Airbnb - try your luck somewhere else - i. E. try to first resolve everything with the host, because this guys are useless.

In many years of international travel, dealing with hotels, airlines, any kind of agents - I must admit, I have never came across such a bad customer service agents as AirBNB, where the agents are actually - GENUINELY NOT INTERESTED to help you resolve a problem. Their job is to actually make your problems - ideally unsolvable.

Pathetic, because I lost a whole week to try resolve a simple cancellation - and what did they do - you guessed right - BIG FAT NOTHING. With bitter lemon on top!

After hosting 7 years (the first 1 year when Airbnb was a new company were fine) I'm moving over to home away and vrbo. I've had 100 properties at a time, however with the changing economy gone down To about 10 now. I have another 10 in Australia from June but I won't be listing with Airbnb as I can't afford the losses when they take half your money. I also have 2 hotels with a total 48 rooms, but I've never bothered to advertise wth Airbnb as they just screw you over now. Back in the day they took care of hosts, handled resolutions fairly, but these days the host is ALWAYS wrong. I've just had $750 (4 nights stay) taken from a booking as the guest didn't have wifi for 2 days! Despite clearly the listing saying there is a maximum 1GB a day in usuage, Airbnb still took half the reservation cost from me. That's enough now. It's already a struggle to cover costs in the houses, then to add insult to injury a tiny bit of dust or a hair in a house that a guest complains about gets them 50% refund. I guess the number of hosts sucked into their web far outweighs the number of guests staying these days, so they need to keep those guests happy. I just hope that both guests and hosts look for other ways of renting their houses as Airbnb clearly doesn't take care of hosts anymore which is a shame as many people have been able to have help paying mortgages and bills. I would NEVER rent from Airbnb, I would rent from home away or VRBO

Also, if you're currently a host and have great things to say about Airbnb (I did too in the past) just wait until you make a claim. I've had holes punched in walls, doors pulled off their hinges, trash everywhere... but Airbnb pays zero! So if you think that by renting your house you're covered with their insurance, YOU'RE NOT! They will just simply deny your claim then put at the end of the email, "this is a final decision and won't be overturned" don't take my word for it, read other hosts horror stories on this site and others then jump ship to somewhere that values your 24/7 work you do with guests, there are many other sites out there

Want to use Airbnb? Think again, you deserve better.

What is the most important thing when going on a trip? Nice views? Good company? Amazing food? That's all important, but to enjoy that, you want to have a habitable, hassle-free place to stay. And ideally, not overpaying for the stay. This is why you may want to think hard before using Airbnb.

Let's start with the basics – what are the basics to expect from a 'room'? Walls? A ceiling? A floor? And it shouldn't have massive holes in the wall unless it's for a door or window, right? That is not the case for the Airbnb place we booked. We had 2 bedrooms, both with windows, that won't shut. Which, of course, our host failed to mention when we made the booking. Look at our photos; when the windows are 'fully closed' there are still gaps around the frame I can fit my finger through. What would you call sleeping when exposed to the wind and cold (no heating provided in the rooms, of course…) during winter when it can hit 0 degrees Celcius at night? Sleeping rough?

And if you think Airbnb will cover you if things go wrong – think again, hard. We cancelled our 4-night stay at this place less than 24 hours after checking in. Sorry, but I am not ready to sleep rough for 4 nights. What did Airbnb say when we contacted them for support and a partial refund? Airbnb told us to continue staying there, "the host is not allowing us to process any refund", and (I am quoting this) "broken window isn't eligible under AirCover for guests".

So, after many calls and headaches (we even had to phone the Airbnb US office because, apparently, Airbnb can't call us back), we still had to pay more than A$1000 for a 1-night stay while sleeping rough.

Do you want to go through the same? Think again. You deserve better!

I rented a flat in sky garden through Airbnb for 6 months contract, and as soon as I entered the property I was shocked by what I saw, the landlord left his boxers, socks and clothes hanging in the middle of the living room, he had sealed the drawers in the bathroom, put a lock on the wardrobe and filled every single space in the apartment with his stuff, 5 luggage spread all around the apartment, having to constantly walk over them, a fridge full expired food, and a stinky and mouldy dish-washer (pictures and videos were all provided to Airbnb). I contacted the landlord immediately to raise the issue and he said he won't do anything about it as it would be too much hassle for him. Later, I spoke to him letting him know that I wanted to cancel the reservation and get my refund for the rest of the booking, he said that Airbnb wouldn't allow him even if he wanted to, so I called Airbnb to make sure and they told me that refunds are up to the host's discretion, after explaining that to the host, he advised me "please initiate the cancellation in order for Airbnb to commence a refund procedure according to the regulations", for which I did, but then he refused to issue the refund. I raised the issue to Airbnb, and they refused to help me as they said the landlord is the only one who can issue the refund, basically telling me that despite him providing a place unsuitable to live especially for a long stay, completely breaking the rules of any decent living, he will get away with it and keep more than £2000! This is absurd, a cheap hotel provides better conditions than Airbnb and the host, how am I supposed to stay in a messy, dirty place full of luggage for 6 months? This is not a small amount of money, I cannot afford to lose it, especially since I was more than happy to stay there for the 6 months, all I asked was more space as I could manage with everything else, but he refused. What am I supposed to do? Just accept that?

I am going to share my experience hosting our glamping through Airbnb because #buyerbeware.

I contacted them to ask how I can give local friends and business owners an opportunity to experience our glamping site at a reduced rate, in an effort to earn their reviews and hopefully get referrals.

Vivi and Natasha both accepted our offer and both wrote glowing reviews. Because they stayed at a greatly discounted rate, Airbnb did not make much profit off their stay. Of course, had they any business sense whatsoever, they would realize that good reviews bring in more business. But as you will see, they are grossly unprofessional and inept at business.

As both of these ladies will share - and I have screenshots, emails etc proving all this - they were accused of writing fraudulent reviews and their reviews were removed. When they asked for proof of this alleged fraud, they were provided NONE. In fact, Natasha was told I asked them to remove her review. When she contacted them to correct their "mistake" (aka LIE) they told her that her review was reinstated. And it is NOT.

Listen to this, folks! Now they have tampered with my listing so that I am priced out of showing up in a search, though on my end the pricing shows up correctly. So they continue to make attempts to prevent me from earning income.

They are absolutely deceitful, disrespectful and abhorrently unprofessional. It costs a LOT of money to build and maintain these rental properties. All the work and all the risk is on us. Then they take a percentage of our fees and also charge fees to our customers. Can you imagine the absolute gall - not to mention utter stupidity - it would require to actually contact MY customers and call them liars? And without cause?

I clearly will not be hosting through these hacks any more. And they absolutely have not heard the end of this. The good news is that despite their idiocy, we had an INCREDIBLE first season. We were fully booked and had glowing reviews from the people who paid full price and were not censored. We have plans to build additional sites and at least one of those is going to be extra special and unique. Some reputable hosting site is going to benefit greatly starting in spring of 2023.

After renting my 5000 square foot residence in Half Moon Bay, Ca to a person claiming to have 5 plus people staying at my home. This individual claiming to be a practicing yogi and very honest ended up having 60 plus people attend his wedding at my home. Not only did I let him check in early, he had the audacity to check out late when I had other people checking in that day. He flat out lied in his contract to air bnb and to me. I had neighbors calling the night of his wedding and I tried contacting him over 5 times that night without a return call. The only time this prick called was the day he was leaving to inform me that he was checking out late. Needless to say I was not happy and informed him that he violated his agreement and to get out. That day I tried calling air bnb and was on hold for over an hour with a continual auto response your call will be answered within 10 minutes. After several phone attempts. I had my assistant email Air bnb and asked for the security deposit, since he violated the terms of his agreement. Air bnbs response was how dare that I ask for the security deposit and they said there were no damages and I wasn't entitled. What a crock of ------, they tried to make me the bad guy out of this horrendous breach of contact. There security clause is just as bad as insurance companies, deny, defame and defraud. I will never use this company again and other home owners in my area are aware of what happened and they discontinued with Air bnb. This company has no scruples or boundaries and there customer service is limited to emails only with no human contact. My recommendation is stay away from this arrogant company, there bottom line is money. And there security deposit is worthless. They, deny, defame and defraud.

I rented a home for a weekend and a window was damaged. I contacted the company I rented from (a very popular on line rental company that people put thier privatley owned homes up for rental. I don't want be sued by naming them but the name of the company starts with an A and ends with a B and the name is 6 letters with A's b's and an i in the name) because I have integrity and felt it dishonest not to do so. The property owner sent in an invoice for the wrong type window which was $1000 more than I owe for the actual window we broke. The owner acknowledge his mistake immediatly and agreed with me. I received an invoice for payment for the incorrect amount from Airbnb. When I contacted them regarding this I advised them they needed to contact the host to get corrected invoice. I then received a dismissive email from a customer service rep named JOAO. Joao wrote that after "careful review" I still owed the incorrect amount and that my future reservations had been cancelled and my account deactivated. I had rented 4 times in the last 6 months from them so I am not a new customer. I have been trying to reach them on the phone to no avail. Do not rent from A__ B N B. You can contact any host on the site with questions before you pay anything. Contact that host and ask to rent directly from them. Use A____ b in the same disgusting manner in which they treat thier good customers. I am so angry. I am also contacting the Better Business Bureau and will make it my mission to write reviews to help others to not get SCAMMED and DISMISSED by this disreputable company. Shame on you A____ b.

I was charged for an accidental booking that was immediately canceled and customer service was called to resolve the issue. I have been calling for 2 days now and all I have gotten was the run around stating they need to speak with the property owner to clear removing all charges. I actually call the property owner which Airbnb stated they could not get in contact with and was able to speak with their customer service rep. She stated that there is nothing in their system to stop Airbnb from totally cancelling all charges since the reservation was cancelled. She also stated that the realty company site actually gives you 7 days to cancel a reservation. I called back numerous times to Airbnb with this information and was told by one rep he didn't have a supervisor I could speak with about my issue since he was of no help, that I would get a call back. Then called again and was put on hold a few times just to be told i would get a call back, no call has been placed to me. I have messaged their support portal numerous times and still no help with this issue. My account is now overdrawn, I have no money to pay my rent and will probably face evection if not resolved by the 10th. All because I was not aware i was actually making a reservation while trying to get a breakdown of the rates for a rental. All this and all i have to show for it is a cancelled reservation, so pretty much it is costing me $3223. 67 because i accidently click the wrong thing. Airbnb could have helped me and had a customer for life but instead they choose to be a greed company and profits at all cost. Now I have no money pay my bills, account in the negative so can't even close it to open a new one. Just screwed I guess.

DO NOT STAY AT ANY WANDERJANT PROPERTIES OR USE AIRBNB! This property was absolutely disgusting in every way imaginable! From the BIG gap around the door so critters could come in and I could hear everything going on outside and felt unsafe since the door didn't even close properly, to the dust, broken furniture, no outlet in the bathroom, holes in the cupboards, water damage along the walls and RUSTY PIPES! Yes the pipes inside are rusty! So disgusting! I put a wash cloth on the tub faucet to dry and picked it up the next day and discovered rust all over the cloth! I took pictures of the rust inside the pipes as well as pictures if the unit I was staying in, it was very easy to see up in the spout of the tub. I let WaunderJaunt know of my disgust with this property but they only gave me a partial refund because they don't care about providing a safe place to stay or good service only$$$! Go look at their 1 Star reviews on Google and TripAdvisor, people have had the same issues and complaints as I have witnessed. I spoke with Airbnb about the issue and because I didn't notify them within 24 hours of my disgust of the property they are only giving me a partial refund and refuse to budge. I was hoping WanderJaunt would have taken care of the problem from the start but they didn't and so I was STUCK with paying for my part of my stay. PLEASE STAY FAR AWAY from these corrupt unethical companies I will NEVER use Airbnb again either.

My original review:
"I had a guest for 2 days and Airbnb did not pay, they claim Airbnb's host payment did not materialize and now they have been "looking" at the issue, for a week, a case manager "Brad" is supposedly solving the problem with no results and no feedback on what is exactly going on.
Called today and the person I spoke to threatened to hang up on me I was not satisfied with her answer, again, "someone is already looking into this case" and has no idea about status. I asked and told her that I wish to speak to her supervisor, answer "there is no supervisor"
Bottom line: I told the people I spoke with that this issue is not my problem. They approved the guest, their fees are collected lightingly fast and the mind boggling avalanche of data flow to your email, SMS, Airbnb App, as well as any other contact they have registered on you. Works with terrifying efficiency.
I am not the one to go after my non-paying host, this is an issue that definitely its up to Airbnb (subliminally suggesting for me to contact Host for payment) thus definitely not for me to solve
HB"
Apart from my issue, I stopped using Airbnb altogether after reading all kind of horror stories from fellow Hosts as well as Guests I am using homeaway.com now, cutting all ties to Airbnb.
I did get paid after 3 months but mind you, not before I got in touch with my guest who kindly looked at his records, after discovering that his account was indeed charged for the stay he contacted Airbnb and the payment went through, I got a note from them notifying me about the payment, as if they solved the problem which absolutely was not the case.
HB

Airbnb managed to turn a long awaited expensive holiday for two couples with kids on tow a dreadful experience that ended up costing twice its original budget. We had booked a not inexpensive apartment in Manhattan on March which the host cancelled on us 6 days before our Athens-New York flight. Airbnb sent a couple of lukewarm messages to see if there is anything they can do, we managed to find another apartment that we liked and could afford, despite the last minute notice, and we booked it. The moment we arrive at JFK and turn on our phones, there is a message waiting from airbmb that the listing we had booked has been cancelled and they would be happy either to transfer our money (that I had charged to my card and paid interest for since March) towards another booking or return it. So we are in the airport after an 11 hour flight, with two children, a booked SUV waiting to take us to Manhattan and nowhere to go, at 19:00 of Friday evening. Airbnb has an employee call us who, however, has absolutely no sense of urgency about the situation, suggests we find another listing, does not offer to help at all until I start screaming, I asked that they put us up in a hotel, they said of course they would not and I had to find two rooms just for one night (they were unavailable as the following day), where we all crammed together to give airbnb and ourselves time to find a replacement apartment. But there are only a couple of places within specs in Manhattan, one turned out unavailable, the other's owner would not respond, and in the meantime I could not start my vacation, waiting to fix the situation. After thinking it over we decided that we had better find a hotel somewhere, anywhere, even at double the price we would be paying for the apartment otherwise we would have wasted all the expenses and time off for the vacation we had planned months in advance. We felt completely ambandoned by Airbnb throughout this whole process, and the fact that they kept sending template apology messages does not cut it, quite honestly. So, no, will not trust them ever again and considering seriously claiming for the considerable costs we suffered.

We stayed at a place in Arlington Va posted by Julia on airbnb. We wrote a bad review of the place siting roaches, overall dated and dirty, no smoke alarm etc. I put some positive things in the review too. I was called a couple days after writing the review saying I had violated Airbnb policies... and my review was rejected. I didn't understand how I was doing "social commentary" but Ok, Ill just redo it, taking away the contested parts and post. Airbnb made it impossible for me to put an honest review online. Apparently a case manager is the only one who can change my account settings to allow the new review online. I called them constantly without being able to connect with the case manager assigned to us. I was sent an email from case manager that was not set up to respond to.! Finally after I made repeated calls to get this online I was called by the case manager and told there was nothing she could do! Saying 48 hours from the time of review! This was new information! Of course time was up! Also this all happened within the 14 day timeframe submitting reviews. Last communication with airbnb was on 12th day. I wasn't allowed to say" I HOPE YOU refinish your tub and have a deep cleaning done your place really needs it." We left Julia a note at her place with our concerns about her place... I was not allowed to (admittedly sarcastically) thank Julia for taking our note to heart, adding couches and generally spiffing up the place since our stay. Or to mention we had asked Julia for a percentage of a refund and got No reply.
Bottom line we were disgusted with AIRBNB policies that put up so many bull$#*! obstacles to keep this review off their site.

So I finally signed up for Airbnb because my family was gathering in NYC and I wanted a nice place near by. I went through the process of setting up an ID. Check. Then got to the ID verification. Makes sense. However, 1st it could not verify even though my info was in fact accurate. Finally resolved the site said the glitches were due to what they said was site server issues. Check. It then asked to check via access to either facebook, google or LikedIn as an additional verification. I thought ok that seems fair. Looked at what they wanted access to and know enough about data delivery and value of big data accumulation for investor valuations and saw they wanted access to my contacts. Bingo.
For those who do not know, there is no way that is of any verification or security value. That is simply a fake and ineffective excuse for a pure DATA grab. It is heavily frowned upon and there is a stark division between so Internet based companies that do this kind of data grab cloaked usually in security or verification and those who do not insist on getting access to contacts.
Let's be clear what that means and why it is such a NONO in the internet business etiquette. It is basically saying you have to give a 3rd party access to the contact info of a friend or business contact of yours WITHOUT their agreement. That is the ethical issue here.
So I paid for the place that said it was available. Hours later and only one day before I had to arrive, I get a note late at night saying the place was not in fact available so had no other options in time. Hotel started to seem really good...
Regardless of their current valuation as a company, these two points will eventually cause the company to lose market share. There is no need to require access to contacts. It's a fluff argument giving false sense of security. Second the turn around process is deeply flawed and unprofessional. I have used VRBO often and am used to professional and streamlined businesses in the hospitality sector and have even worked in it at one point and this was very unconvincing, arbitrary, open to total discrimination (other real issue), and in need of a real overhaul. Better models are sure to arrive soon. Let's hope.

I have stayed at B and B numerous times and never had a problem until this. I was searching for a place on there site to stay for my birthday and clicked the reserve button to view the price of the stay. Once I clicked it they charged my card that was in there system from the time before. It never gave me a option to view the price. It never gave me the option to confirm. When I found out my card was charged, I was devastated because all my money was taken that I had in my account. Due to the Covid-19 it has been a struggle and I was counting on that money to survive and take care of my household. I then called Air b n b minutes after the transaction that I did not approve
To cancel the reservation and get my money back but of coarse I was told a manager would have to call me back within 24 to 48 hours. 3 days go by and no one called Me.
I then proceeded to call 2 more times and both representatives told me to be patient and a manager would call me back within 24 hours. Once again, no one called me. Here I am out of $638 stolen from me when that's all I had. Now it's been almost 2 weeks and still no call. I then attempt to reach out again and the representative was
Extremely un helpful and kept placing me on hold to speak to a manager and I was on hold for over 2 hours, at this point I just hung up because I am tired of waiting. I was robbed of my money and I will continue to take the proper steps to get my money back. As a full time father and provider, this is unacceptable and poor business. This company is unprofessional and un willing to fix there mistake. Don't ever stay at there properties because I sure won't. I will never spend another dime with them and I want the world to know it. Go to hotels.com where they actually take the time to make there customers happy!

I've used Airbnb many times and never once had a problem until now. BE AWARE of anything in the Host descriptions stating that "additional information may be required" means that Airbnb has allowed this Host to ask for private information to check for a criminal background, sex offenders and other private information that Airbnb has allowed the Host to profile, discriminate and DENY your stay in that Host property. Airbnb will not support the customer (renter) and refuses to refund the complete amount of money because apparently it is the customers (renter) responsibility to inquire what this "additional information" is before making a reservation. Airbnb is making a huge profit on our (the public) renting properties through them and do not stand behind us. Not sure how this makes you feel but to me this is completely wrong and should be illegal. I never once have had this happen in a hotel, resort, casino. No where in the US is this alright but for some reason Airbnb has allowed these policies to be ok for the Host to discriminate it's people. With all the equal rights we have in this country, a huge company like Airbnb is allowing a Host to discriminate. PLEASE BE AWARE of this. I have tons of correspondence between me and Airbnb, the Host managers company for proof. Like I said I have used Airbnb many, many times in the last 4 years and never ran into this until now. I'm sure they will reply with something on the lines of. Oh we are so sorry and it is the responsibility of us (the renters) to ask what "additional information" is before reserving a room and basically that it's not Airbnb responsibility to make sure that its users (renter) are protected and safe. I hope that someone out there reads this and has the money and time to slap them with a law suit. Discrimination and profiling of the public is not ok.

We, a newly retired, clean, and classic couple with no children and no pets, recently paid 6K for staying in an unit, 333 Ski Way, Incline Village, Lake Tahoe, Nevada for a month. We were the first time user of Airbnb, followed all the rules, kept the unit safe and clean all the time, but found the unit was very dirty. The following was a small part of the photos showing how dirty the unit was when we arrived. The Airbnb says the host would be Deni, but Deni never showed us. Co-Host Robin was the one contacted us. She wanted us to use her personal email and phone numbers and we did, but found she was very bullish and ridiculously rude, she was disrespectful to guests. When the oven did not work, she did not come to look but asked us to test every button of the oven and report her the detailed response from each button, wasting us a lot of time and food. After our stay, we posted a complaint against the host Robin's bothering, harassing, wasting our time, dirty utensils and cabinets, broken ovens, etc. Airbnb then removed our review and deprived our freedom of speech, saying our review was not suggestive. Airbnb never gives us a 2nd chance or any other chance to post what they wanted "suggestive review" or any thing we want to say. Robin then stated in the email to us, "the case is closed" indicating it's useless for us to say anything or give any comments. We then realized no wonder Robin is so rude, bullish and disrespect to guests, because Airbnb supports her behavior. However, the more Airbnb deprives our freedom of speech, the more chances we are looking for to tell the big public the truth.

After out comments being banned by Airbnb, we came to several 3rd party's public websites of Airbnb Reviews, we saw many people had the same experience---once they complained, they were banned. So, we would like to suggest everyone who want to use Airbnb, please look at the 3rd party website for Airbnb Reviews before booking anything with Airbnb.

We've booked several places with Airbnb as we travel around Australia, some have been good, some bad and some downright ugly. The good speak for themselves... but if you are unlucky enough to turn up to one place like we did which was filthy, then dealing with the host and the customer service can be a nightmare. In our case, the whole apartment was filthy, so much so, we did not want to stay the night. It would have taken an army of cleaners to fix this, but apparently you are supposed to give the host time to do so before you ask for a refund. Our host got particularly snarky and in the end we left it to Airbnb to negotiate a refund for the 3 days we booked. Luckily, we had photos to prove a point. Anyway, we didn't get all of it back but at least some was refunded. As others have said, Airbnb make sure they cancel your booking and then you cannot write a review, warning others. Bad practice.
The second gripe I have with Airbnb is that we chose a place and asked to book for 10 nights. On the advertised page, it stated the night rate was $111 per night and for a week $700. They add on a cleaning fee of $50 plus $119 booking fee. When we were quoted, the price came out much higher than the total we anticipated. We queried this with the owner, who explained it was Airbnb pricing policy and we were charged more because the rates are higher in December. There was no info on the webpage to that effect. She accepted our booking so we were unable to cancel, so we asked why she wouldn't honour the $700 a week fee? She offered $50 by way of resolving the issue. My point being (and I took this up with Airbnb customer service) is that if a price is stated on the page advertising the cost at $700 that should be the price you pay. There is no mention of 'hidden extras'... but apparently according to Airbnb, the host can decide what they will charge and you have to suck it up, or not... but try getting out of a booking! Most other sites are transparent and you can see the daily, weekly or seasonal rate before booking... with Airbnb you cannot. Be warned... this site is not very user friendly. When things are good, then you might enjoy the experience, but on the whole, when things go bad, it can get damn ugly!

Hello, I spent my first night at your listing, and I got to say I am extremely disappointed.
To start off with, There were no the functional couches? This couch was not functional, it was either missing a cushion, or I don't know what the hell it was. One person cant even sit comfortably and extend their feet, they call that a couch? Or when you open it up it has a giant hole because it needs a cushion that is missing. You can't call that a bed!
The bedroom was so cold and gets no heat, while the living room is super hot, we had no choice but to sleep in the living room, with the hosts treasure chest in the middle as a cushion. That is ridiculous, we had to sleep partially on a table in the middle of the night.
Second problem, there was no cutting boards, no mixing bowls, no knives ( the tiny butter knives you have are not knives) that is not a functional kitchen whatsoever, I didnt expect a fancy stove, but these are basic kitchen needs. What are you supposed to cut on?
On The dirty counters that the host left? Or all of the dishes that are greasy and have stains on them?
Third of all, the Coffee machine is broken and is not making coffee.
Fourth of all, the host mentioned how this place needs to be quiet, I don't know who lives on top of their unit, but there is clearly no children, and I don't know who jumps at two in the morning and drags furniture and makes this much noise unless they are drug addicts or ppl who dont sleep all night.
I took videos for evidence of when the unit upstairs does laundry, the whole unit here shakes and makes a very loud sound, that is impossible to sleep. We did not sleep all the nights.
I have reached out to the host and Airbnb and they only suggested a 30% discount!
This was a whole month stay booking! 3,000$.
Horrible!
And at the end of this, Airbnb didn't allow me to post any reviews after my first attempt with a review because it was against their rules.
The rule was not to mention about the noise from neighbors because that wasn't in the hosts control. And the other rule was because I messaged the host saying I would write a review about the issues. Since when it's not allowed to review your horrible stay?
This is fraud!

We booked a house in a small province of Turkey with airbnb, thinking we could get away from the mess of the big city.
We arrived at the house, and although we were a bit disappointed about the quality of the house compared to the price we paid (it amounted to the full month in a house like that- I checked afterwards), we left the place a bit relaxed after our visits to nearby villages and natural sites.
The nightmare started as we got back. Although it hasn't been resolved yet, we are facing a damage claim by our host, 1600 Turkish Liras ( 500ish dollars) for burnt rugs and couches, broken tiles and old electrical heating devices that apparently did not work.
We did none of the damage, the couches and the rugs were placed in front of the fireplace so we didn't think the burnt spots on them could be used against us. The host explained to us on the phone that the tile was broken already, and the electrical heating devices were so old and did not work, which meant we didn't even touch them after an initial try.
These are issues with the host, it is obvious that she is after money and is trying to make us renovate her rugged apartment.
The problem with airbnb is that, there is nothing we can do if they decide that she is right... I am not sure if the pictures of devices that seem to be off, and couches that are burnt, are enough evidence to prove we are the ones that caused them. But airbnb has no limit in the amount the hosts can charge, and we are apparently obliged to pay if the airbnb decides we have to.
I am not sure how this can be overcome? Are we supposed to take pictures as soon as we arrive of every broken thing in a village house that is filled with broken things and burnt spots? What sort of proof could we have? Isn't the host responsible to prove to airbnb that we are the ones who caused the damage, instead of just proving the damage?
Can I simply enlist in airbnb and make my future guests fix the broken things in my apartment?
I will not be using airbnb as a guest anymore, unless this damage claim is dropped completely.

If I could give no stars I would this is the $#*!tyest place they clame to care about everyone but when you dont inform a guest about a shooting from down the road literally not even a quarter mile away because you dont want to startle anyone or anything and you get your family that consists of a 4 year old child to safety thinking you'll be back in time and you pass out at 12 because you have a life too and you miss the check in so you cancel even though you have never canceled before you still owe a hundred dollars... and the people dont show up to your house untill 1 even though check in was 1145... but whatever guess I'll have to lower the price again and when people ask I have to tell them... also people who inquire about your house dont $#*!en read like what the actual $#*! its bull$#*! that the answer to the question they inquire about is in the posting... or sometimes they book and then see its shared so they just dont show up. Oh back to the hundred dollars... I have to host for free untill its payed off and they lowered the price for every booking so it takes longer... and another thing if someone doesent read and they just dont like if you have animals even if it's in your posting that you have them they can lie on your reviews and there is nothing you can do if they break house rules so pritty much it feels as though if something were to happen the host is always at fault whitch is bull$#*!