Emma T.

Total scam. I've wanted to unlock my phone for so long... I should have checked online to see they were frauds. Paid $28 which is CLEARLY written on their website, waited 3 days then when I checked my account it said I needed to pay an additional $40 to unlock the phone and the $28 is for a pre-order?! Wtf! I'm contacting my credit card company to have this charge waived. I'm not paying these scammers. I encourage everyone to call their credit card companies!

After hosting 7 years (the first 1 year when Airbnb was a new company were fine) I'm moving over to home away and vrbo. I've had 100 properties at a time, however with the changing economy gone down To about 10 now. I have another 10 in Australia from June but I won't be listing with Airbnb as I can't afford the losses when they take half your money. I also have 2 hotels with a total 48 rooms, but I've never bothered to advertise wth Airbnb as they just screw you over now. Back in the day they took care of hosts, handled resolutions fairly, but these days the host is ALWAYS wrong. I've just had $750 (4 nights stay) taken from a booking as the guest didn't have wifi for 2 days! Despite clearly the listing saying there is a maximum 1GB a day in usuage, Airbnb still took half the reservation cost from me. That's enough now. It's already a struggle to cover costs in the houses, then to add insult to injury a tiny bit of dust or a hair in a house that a guest complains about gets them 50% refund. I guess the number of hosts sucked into their web far outweighs the number of guests staying these days, so they need to keep those guests happy. I just hope that both guests and hosts look for other ways of renting their houses as Airbnb clearly doesn't take care of hosts anymore which is a shame as many people have been able to have help paying mortgages and bills. I would NEVER rent from Airbnb, I would rent from home away or VRBO

Also, if you're currently a host and have great things to say about Airbnb (I did too in the past) just wait until you make a claim. I've had holes punched in walls, doors pulled off their hinges, trash everywhere... but Airbnb pays zero! So if you think that by renting your house you're covered with their insurance, YOU'RE NOT! They will just simply deny your claim then put at the end of the email, "this is a final decision and won't be overturned" don't take my word for it, read other hosts horror stories on this site and others then jump ship to somewhere that values your 24/7 work you do with guests, there are many other sites out there