Lisa D.

I rented a home for a weekend and a window was damaged. I contacted the company I rented from (a very popular on line rental company that people put thier privatley owned homes up for rental. I don't want be sued by naming them but the name of the company starts with an A and ends with a B and the name is 6 letters with A's b's and an i in the name) because I have integrity and felt it dishonest not to do so. The property owner sent in an invoice for the wrong type window which was $1000 more than I owe for the actual window we broke. The owner acknowledge his mistake immediatly and agreed with me. I received an invoice for payment for the incorrect amount from Airbnb. When I contacted them regarding this I advised them they needed to contact the host to get corrected invoice. I then received a dismissive email from a customer service rep named JOAO. Joao wrote that after "careful review" I still owed the incorrect amount and that my future reservations had been cancelled and my account deactivated. I had rented 4 times in the last 6 months from them so I am not a new customer. I have been trying to reach them on the phone to no avail. Do not rent from A__ B N B. You can contact any host on the site with questions before you pay anything. Contact that host and ask to rent directly from them. Use A____ b in the same disgusting manner in which they treat thier good customers. I am so angry. I am also contacting the Better Business Bureau and will make it my mission to write reviews to help others to not get SCAMMED and DISMISSED by this disreputable company. Shame on you A____ b.