c k.

We stayed at a place in Arlington Va posted by Julia on airbnb. We wrote a bad review of the place siting roaches, overall dated and dirty, no smoke alarm etc. I put some positive things in the review too. I was called a couple days after writing the review saying I had violated Airbnb policies... and my review was rejected. I didn't understand how I was doing "social commentary" but Ok, Ill just redo it, taking away the contested parts and post. Airbnb made it impossible for me to put an honest review online. Apparently a case manager is the only one who can change my account settings to allow the new review online. I called them constantly without being able to connect with the case manager assigned to us. I was sent an email from case manager that was not set up to respond to.! Finally after I made repeated calls to get this online I was called by the case manager and told there was nothing she could do! Saying 48 hours from the time of review! This was new information! Of course time was up! Also this all happened within the 14 day timeframe submitting reviews. Last communication with airbnb was on 12th day. I wasn't allowed to say" I HOPE YOU refinish your tub and have a deep cleaning done your place really needs it." We left Julia a note at her place with our concerns about her place... I was not allowed to (admittedly sarcastically) thank Julia for taking our note to heart, adding couches and generally spiffing up the place since our stay. Or to mention we had asked Julia for a percentage of a refund and got No reply.
Bottom line we were disgusted with AIRBNB policies that put up so many bull$#*! obstacles to keep this review off their site.