Lucille G.

I rented an apartment in June, 2015 in West Hollywood, Los Angeles, California through
Airbnb. The host cancelled 48 hours before I was to occupy. The host tried to move me to another apartment which I found out is against company policy. Airbnb's solution? A refund and then a 10% discount if I would rent another apartment. A whole whopping $110. The apartments offered were not comparable to what I had rented. I believe Airbnb should have found me a place equal to or better than I had rented and eaten any additional cost. Instead, they left 3 women, 3000 miles from home stranded. After the fact, customer service contacted me and wanted to know how they could do a better job! Really?