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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com
www.adoreme.com
Business Highlights
General
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have bought two bra and underwear sets and two sleepwear. I love them all. I am very happy with my purchases.
Fourth set of pjs I bought from adore me! I love love love the quality! They are so comfy, stylish and fit like a glove!
Hi Savannah,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new pjs.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
help@adoreme.com
So many items to chose from that its hard to pick just one. Great online experience, free shipping and free returns. The size chart is a little off so order your size you always wear. The bras are quality made and very comfortable.
Hi Sara,
Thanks for the review!
We’re happy to hear you had a great experience with us. Hope we can impress you again and again!
XO,
Adore Me
help@adoreme.com
I bought this for my anniversary, and my boyfriend loved it. My only complaint is that the garter strips were so weak, I ended up just cutting them off because there is no way they could hold anything up.
Hi Francesca,
We’re always glad to hear from shoppers—thanks for the review!
Please don't forget that we understand shopping for intimates online can be tricky and this is why we offer free and easy exchanges, in case an item doesn't fit exactly as desired!
Did you also know that we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more cute lingerie!
XO,
Adore Me
help@adoreme.com
I love doing business with adore me because obviously there langerie is so beautiful, the company stands behind there clothes and if u need to return or exchange something they r there for u and help u anyway u need help. They answer questions if u have them and there VIP is also great and if u need to skip a mnth they actually let u skip. Unlike some companies that " oops" charge u anyway! They never do! I tell everyone of my friends female and males alike to use adore me. And in fact one of my male friends found out it gets him out of the dig house better than flowers or even dinner out lol
Hi Debra,
Thanks for the great review!
We are delighted to hear that your choice for lingerie is AdoreMe.com, as here we always want to ensure you consistently receive good quality, perfectly fit garments and excellent services.
Hope we will impress you again and again!
XO,
Adore Me
help@adoreme.com
I got this same set in another color... so comfortable and cute. I love whatever I get from this site.
Hi Jess,
Thanks for your feedback.
We’re glad you had such a great experience! Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.
XO,
Adore Me
help@adoreme.com
This is the most amazing website ever. The app is super easy to use and navigate through. And OMG the products are comparable to Victoria Secret but at a fraction of the price. They have so many beautiful things from size XS to 4X. They even have maternity! Also it's not just bras and panties, they have lingerie, sleepwear, activewear, loungewear, corsets and so much more. They even have tons of beautiful items in Plus size. They have a very helpful sizing guide. And most of all the prices are unbelievable and very affordable. I signed up for the VIP program and I'm looking forward to my next month's purchase. To put this in to perspective I got two bras and two matching panties for the same price of what you would expect to pay for one bra at Victoria Secret. It's a dream come true!
Hi Jennie,
Thanks for the awesome review!
We’re glad to hear that you had such a great experience!
Did you know you could earn store credit just by sharing Adore Me with friends? Just visit your showroom to get your personal referral link, then share it with friends by email or social media. When a friend joins through your link, $15 is automatically added to your account and you can shop with it right away.
Let us know if you have any questions! We’re always here to help.
XO,
Adore Me
help@adoreme.com
I bought some langeries in this site on February 7, they suppose to arrive before Valentine's Day. They never shipped to me and still showing as processing.
I called them, they give me a half of the money back in February 7 and told me that I was going to have the things shipped to me in 2 days. This never happen.
Unfortunately I move from the house where I was living and once the site still showing as processing, I called them again and ask to change for my new address. The attendant told me that he could do it, so I ask to talk to a supervisor. A supervisor called me, and she said she was going to try but unfurtunately she was also not able to do it, but she was going to try and see what she could do for me. What happen was, she even don't ask my new address what shows clear that she was just trying to handle the situation without even try to help me. In other words, she was just lying to try to make the client happy.
So if I could give you an advise, don't buy from them if you are not ready to wait for a long time and have attendant who don't really care about your problem.
-
Im glad that after I make a claim here and a lot of claims in their facebook page, I finally had my problem solved.
So thank you very much.
Hello Amanda,
Thank you for your review!
First of all, we want to apologize for any inconvenience this unfortunate shipping occurrence may have caused.
We always try to ensure that all orders are processed, shipped and delivered in a timely manner.
The reason behind this delay in processing is the fact that, in this period, we actually had a very high number of orders placed on our website and encountered some processing delays. Even tough close to all of the orders have been shipped and delivered or currently being delivered, a very small number of them still have some issues to be resolved, in order to finally be shipped.
Unfortunately, this is also the case of your order #301843413.
We are however happy to see that you contacted us and please rest assured that it was never a malicious intent from our side to not ask for all necessary information to further address your concerns; most likely was an omission by our colleagues.
Furthermore, we are glad to see that the situation has been escalated to the warehouse, for the address change requested, and at this moment we would kindly ask you to reply to our last email sent and provide the new shipping details requested by my colleagues, in order for them to try and make a special request for the changes desired to be implemented.
We look forward to hearing from you as we want to help you as quick as we can. And please never forget that you can contact us at any time and we will do our best to properly handle the situation, in order to meet your expectations.
Best,
Adore Me
My order didnt arrived on the scheduled date. I requested that my order be canceled but I can't get in contact with customer service. I've sent emails and I've called the contact number listed. No response
****update***customer service got in contact with me and apologized for the delay and reimbursed me
Hello Leigh,
Thank you for the review and for letting us know!
We understand how important it is for our customers to not only receive quality products but also quality services, which includes customer service on all the channels through which our customers can get in touch with us.
This is why we offer the possibility of being contacted over various channels, email, phone, social media, so we can ensure that if for any reason the agents on a channel are all busy with customers at any given moment, the customer trying to get a hold of us can still do so on a different channel.
Response time can sometimes vary depending on the number of customers contacting us, but we always do our best to reply to and assist all of our customers in a timely manner.
Furthermore, I am happy to see that you have been in contact with our customer care representatives and were assisted with your request. Unfortunately, once an order has been shipped from our warehouse, we no longer have the option to cancel it.
However, we do understand that shopping for intimates can be tricky and that is why we offer free exchanges and easy returns. We could also see that you successfully started a return process.
Please don’t hesitate to contact us at any point you may need further information or assistance. We are always here and ready to help!
Best,
Adore Me
help@adoreme.com
I love the easy to navigate website and app. They have a wonderful selection of sexy sets for "plus" sized ladies. Great product for a great price!
My husband actually picked this out and it's sooo pretty! The blue is vibrant the panties are pretty and as always the material is durable! I'm a plus size girl and had no fit problems!
Hi Quanda,
Thanks for the awesome review!
We are delighted to hear that your choice for lingerie is AdoreMe.com, as here we always want to ensure you consistently receive good quality, perfectly fit garments and excellent services.
Hope we will impress you again and again!
XO,
Adore Me
help@adoreme.com
Love this set. For great. I ageee with others tbay the front close is a little difficult. But overall it is just another amazing set from Adore Me!
Hi Sybil,
We’re always glad to hear from shoppers—thanks for the great review!
Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more cute lingerie!
XO,
Adore Me
help@adoreme.com
I was very pleased with one of the sets. It fit perfectly and is very pretty. The other seems very soft at first but is very uncomfortable
Hi Diane,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie sets.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
help@adoreme.com
They never deliver anywhere around when they say. Since they didn't deliver when they said, I told them not to ship it because I was leaving town and they did anyways. I was told I'd get a 10.00 credit and never did. Ordered three more items and it's been 10 days, still not delivered! I'm going to ship every piece back and dispute charges with my credit card company. Don't advertise dates that you can't follow through on! Customer service acts like they can't do anything other than wait and see approach. Oh, and zipper broke on one corset and strings broke on another corset, only wore them a couple times.
Hello Alisha,
Thank you so much for your review and for letting us know of this unfortunate situation encountered.
First of all, we do apologize for the 1 day shipping delay on both your last orders, placed on February 8th. For this unfortunate occurrence, we can now see that you have been provided with the previously mentioned store credit, as we do value you as customer and we do want to apologize for unfortunate situations like these, the best we can.
Also, we can see that both your orders were delivered within the 5 business days shipping interval advertised on our website, as they were received on February 18th.
Furthermore, we deeply apologize that the corsets purchased didn’t withstand the test of time and got damaged after a short period. Please don’t hesitate to contact our customer relationship team at help@adoreme.com regarding this situation and we will be sure to provide the best available resolution, to hopefully meet your expectations.
We always appreciate all of our customers’ feedback and rest assured that it is taken into consideration towards constantly improving the quality of our products.
Please don’t hesitate to contact us at any point you may need further information or assistance. We are always here and ready to help!
Best,
Adore Me
help@adoreme.com
I am seriously shocked, and excited! I have the hardest time finding bras in my size (38 G) that are cute, sexy, and comfortable. I have tried several places and most bras they carry are plain, bulky, matronly, and not something I ever felt confident, or anywhere close to sexy in. Adore Me carries bras in my size and... THEY FIT! Comfortable, true to size, cute, and for the first time since I was 16 (I am I am now 37) my bras and underwear match, and I love it! Thank you for providing an amazing product for us super curvey girls.
Hi Lori,
We’re always glad to hear from shoppers—thanks for the great review!
Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more cute lingerie!
XO,
Adore Me
help@adoreme.com
I'm a 38G and it's impossible to find bras in stores. I usually end up in a smaller size because larger sizes are so expensive or hard to find. I was wary at first about ordering online but I recently received my first two bras and I'm in love! They are high quality, beautiful and feel SO comfortable! I have since placed another order as well! Definitely give it a try!
Hi Megan,
Thanks for your feedback.
We’re glad you had such a great experience! Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.
XO,
Adore Me
help@adoreme.com
Everything I have gotten from Adore Me has fit perfectly from the pajamas to my under wear. And bra and panty set. I HAD NO problems at all
Thanks Guys!
Regina Ramsey
Hi Regina,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new sets.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
help@adoreme.com
I ordered two pieces of lingerie from AdoreMe. I rarely treat myself to anything like this and knew my boyfriend would love it for Valentine's Day. Placed my order on January 30th. Item didn't ship until February 8th after I sent an email to customer service on February 6th. It spent three days in NJ and has now been stuck in Indiana since February 11th. I have emailed back and forth a number of times, but the time in-between the email responses is 2-3 days apart. It's absurd. The only apology I received in an email came with a $10 credit. Um, WTF? That's more of an insult than it is anything. Today I called the 1-800 number on the website. I was on hold for 25 minutes when a recording came on that said no one could answer my call before hanging up on me. This is absolute garbage and I will never order from this bs company again.
Hello Courtney,
Thank you for your review.
First of all, we are deeply sorry to hear you had such an unpleasant experience with your first order.
We understand your concern as we are aware that your order, just like many others that were placed in this period, was probably placed with the idea of being received before Valentine's.
We were able to look into your account and we are indeed sorry to see that your order #301733966 was processing for a long period of time and had also encountered delivery issues. Orders usually do ship within 2 business days of being processed. We do acknowledge that this is simply unacceptable.
Because we deeply regret the bad experience this has caused you and to show that we do value you as a customer, for this inconvenience, we are glad to see that you were assisted with this concern by our customer relationship specialists and also, that your order was delivered on February 16th.
We truly hope you will be enjoying the sets purchased and that you will give us once again the chance to prove that beside quality garments, we can also offer matching quality services.
Please don’t hesitate to contact us at any point you may need further information or assistance. We are always here and ready to help!
Best,
Adore Me
help@adoreme.com
It's really nice to shop in the privacy of my home. I can take my time, shop when I like. Thank you.
Hi Deborah,
Thanks for the review!
We’re happy to hear you had a great experience with us. Hope we can impress you again and again!
Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.
XO,
Adore Me
help@adoreme.com
We placed an order on February 1st and they promised the delievery before February 11th. (This order was for special occasion - Valentine's Day). Today is February 14th and I have no response from them and no parcel. I will return this item due to lies and terrible customer service and will never shop at adore_me.com anymore.
Hello Alexandria,
Thank you for your review!
We are deeply sorry to hear you had such an unpleasant experience with your order.
We understand your concern as we are aware that your order, just like many others that were placed in this period, was probably placed with the idea of being received before Valentine's.
We know how important it is, especially in this period, to ship out orders in a timely manner and that's why we're doing our best to process and ship out as many orders as possible every day.
The reason behind this delay in processing is the fact that, in this period, a very high number of orders have been placed on our website which caused processing delays.
However, we are always learning from each and every experience and besides the fact that we are diligently working on processing all orders so we can get back to the 1-2 business day processing time as soon as possible, we have already implemented new ways of optimizing the shipping process.
Furthermore, I am happy to see that you were in contact with our customer specialists and were provided a resolution for this unfortunate situation.
We appreciate your patience and understanding in this matter.
Should you have any other question or concern, please let us know. We are always happy to help!
Best,
Adore Me
help@adoreme.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Patricia,
Thanks for your feedback.
We’re glad you had such a great experience! Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.
XO,
Adore Me
help@adoreme.com