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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com
www.adoreme.com
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I am a plus size woman, on the smaller end of the plus size scale, however, I have always hated to wear bras! I do like underwire, but, do not like any type of foam or lining in my bras. I am a new customer to Adore me, and I am on my third set as a VIP member. I would like to purchase more, but recently lost my job! They all have a great fit! They are the most comfortable bras I have ever worn, and the panties are nice also. Thank you for a wonderful product! Hoping to be employed soon!
This is a beautiful set. I bought it in time for my husband's birthday. We loved it... it does look great on! Never thought I could wear a thong, but this one works great!
Hi Joann,
Thanks for the review!
We understand shopping for intimates online can be tricky, and you should only wear lingerie you really love. We get it!
As every lingerie brand sizes their products slightly differently, it’s best to consult our bra fitting guide before ordering a different size from our website: http://www.adoreme.com/size-guide
You will see there the option of inputting certain measurements to determine your ideal bra and panty size.
Moreover, wouldn’t you like to exchange this set? Here is more information about exchanges and returns: http://www.adoreme.com/free-shipping. We will also forward your feedback to our production team and designer so they can look into this matter.
Let us know if you have any questions! We’re always here to help.
XO,
Adore Me
help@adoreme.com
The bra/panty sets i buy are perfect. The bras fit better than any i have ever bought before. Panties fit good also. I highly recommend Adoreme They do cost a little more than most of us want to pay, but trust me, your worth it!
Thank you Adoreme!
Hi Heather,
Thanks for the awesome review!
Did you know you could earn store credit just by sharing Adore Me with friends? Just visit your showroom to get your personal referral link, then share it with friends by email or social media. When a friend joins through your link, $15 is automatically added to your account and you can shop with it right away.
Let us know if you have any questions! We’re always here to help.
XO,
Adore Me
help@adoreme.com
I love the fit, the softness of the bra and thong. It makes me feel good about myself while being completely comfortable.
Hi Ashley,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
help@adoreme.com
Great products and great service. The lingerie has been pretty true to size and really soft and comfortable. Im not much of a lingerie girl so for me it has to fit good and make me feel sexy and free in it lol
Hi Rachel,
Thanks for your feedback.
We’re glad you had such a great experience! Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.
XO,
Adore Me
help@adoreme.com
I was in desperate need of a good nursing bra. I hate all my old ones, mostly because my husband cringes when I put them on. Just because I'm nursing doesn't mean I have to wear lumpy sports bra's all the time. I love the bra from Adore Me. It's super cute, and my husband was actually confused about it being a nursing bra. It's lacy, sexy, and push up. The only good thing my baby did to body is taking my chest from an A cup to a C cup, and I should be able to enjoy it.
Hi Miriam,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new nursing bra.
Did you know you could earn store credit just by sharing Adore Me with friends? Just visit your showroom to get your personal referral link, then share it with friends by email or social media. When a friend joins through your link, $15 is automatically added to your account and you can shop with it right away.
Let us know if you have any questions! We’re always here to help.
XO,
Adore Me
help@adoreme.com
Most comfortable bras I have ever owned! They are made really well without the $60 a bra price tag. I'm one of those women who can't shop at VS or simply walk into any boutique and every other bra place is extravagantly priced for my size. I love Adore Me! Well worth it! I'd recommend them to anyone!
Hi Kristina,
Thanks for the great review!
We are delighted to hear that your choice for lingerie is AdoreMe.com, as here we always want to ensure you consistently receive good quality, perfectly fit garments and excellent services.
Hope we will impress you again and again!
XO,
Adore Me
help@adoreme.com
Adore me is unique and enjoyable experience however i am unhappy about my offers i have been a vip a long time. I reffered a friend (my teenager) but u guys send her all kinds of promo codes that i dont get. And i know u guys arent aware but im paying for both accounts so why are the promo offers so one sided... example month of march my offer is for a cool blue lingerie bag my daughter promo is buy 2 get one free AND ilovemath will not work in my checkout for same offer. Why?
Hello Jennifer,
Thank you for letting us know!
Your feedback helps us learn more about our products directly from the source that matters the most, our customers!
We are terribly sorry to hear that you have encountered these inconveniences with the promotions advertised for the two accounts mentioned.
Our promotions are mostly different depending on the customer’s choice of purchasing as a Pay As You Go or subscribing to the VIP membership.
In order for us to proceed and investigate this situation, we would kindly ask you to provide both email addresses for your account and your daughter’s, as a reply to the message sent through this platform.
We look forward to hearing from you as we want to help you as quick as we can.
Best,
Adore Me
help@adoreme.com
I have lost 50 pounds over the last year I'm 66 years old so needless to say I sag every where. There measure guide is right on. I've ordered a total of 8 sets for myself feel and look great and people tell me I look 20 years younger. My daughter and grand daughter order and love them too. I wear a 34 DDD so it Victoria secrets or custom made for a lot more money. Haven't had to return anything
Hi Judy,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie sets.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
help@adoreme.com
I've ordered from adore me twice now. These experience was great, but the second experience was not. I ordered two brought and panty sets and picked out the expedited shipping that said it would be here the next day. I paid an extra $20 just for that. I was purchasing this lingerie for a boot or shoe and I needed it the next day and that is why I chose this expedited shipping. After placing my order I went to my email on it then said it wouldn't be here until three days after I placed the order when I check out it said it would be there the next day which is March 3. It didn't end up arriving tell March 6 when the boot or shoe had already passed. I reached out through email and over the phone and no one could help me. The lady that I spoke with even said the website is misleading but she could not refund me for the $20 I had paid. Very misleading!
Hello Natalia,
Thank you so much for taking the time to write to us!
We always appreciate customers who let us know when things don't appear to be right and rest assured that we will do our best to address your concerns.
By taking a look into your account, we could see that your order # 301981337 was placed on March 2nd and shipped from our warehouse the next day, on March 3rd.
Furthermore, you have paid for Next Day Air expedited shipping, which means a 1 business day delivery. As stated on our website, delivery times do not take into consideration our 1-2 business days processing time at the warehouse, and therefore the delivery time runs from the moment that the order gets shipped from the warehouse.
As we can see on the UPS website, your order got delivered on March 6th, within 1 business day from the shipping date.
However, as is never out intention to create inconveniences for our customers, due to the unfortunate misunderstanding related to the estimated delivery time shown at Checkout, we have already refunded the expedited shipping fee paid.
We apologize for any misunderstandings or inconveniences caused. We will also inform our technical team about these inconsistencies in the delivery intervals and make sure to address them as soon as possible.
Furthermore, we truly hope you will be enjoying the sets purchased and that you will give us once again the chance to prove that beside quality garments, we can also offer matching quality services.
Should you have any other question or concern, please let us know. We are always happy to help!
Best,
Adore Me
help@adoreme.com
They've got the best customer service and an incredibly easy-to-navigate site. There's a plethora of sizes, and anything you could ever want in a lingerie company. I am going to order more as soon as my bank account lets me :)
Hi Lauren,
Thanks for your feedback.
We’re glad you had such a great experience! Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.
Hope we will continue to impress you again and again!
XO,
Adore Me
help@adoreme.com
I was skeptical at first, but the merchandise is top quality, and I had to order couple times before I got
The panty size right. I definitely recommend this site and now I have an addiction the styles are so feminine and sexy.
Hi Morreen,
Thanks for the great review!
Did you know you could earn store credit just by sharing Adore Me with friends? Just visit your showroom to get your personal referral link, then share it with friends by email or social media. When a friend joins through your link, $15 is automatically added to your account and you can shop with it right away.
Let us know if you have any questions! We’re always here to help.
XO,
Adore Me
help@adoreme.com
I love AdoreMe, they have the cutest underwear, sleepwear and swimwear! Everything I bought so far has been comfortable, really pretty and good quality. The website itself is very easy to navigate and understand.
Hi Caroline,
We’re always glad to hear from shoppers—thanks for the awesome review!
Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more cute lingerie!
XO,
Adore Me
help@adoreme.com
I have a fetish for bra-panty sets. Very classy as sexy. This site specializes in just that. The shopping for a Type-A male like myself was flawless. Their search fields help you find exactly what you're looking for, and their tutorials are quick and easily teach you what to do. Their products are sexy, yet also well-constructed and not flimsy. Time will tell if they are as sturdy as they seem. As a man buying lingerie online, it was a snap. Extremely easy. And to see my voluptuous wife in their lingerie. Wow!
Hi Josh,
Thanks for the great review!
We are delighted to hear that your choice for lingerie is AdoreMe.com, as here we always want to ensure you consistently receive good quality, perfectly fit garments and excellent services.
Hope we will impress you again and again!
XO,
Adore Me
help@adoreme.com
I places my first order on Feb 10th for two different products. They said it would ship within two days the order was placed but after waiting for a week, the products were still not shipped. So write to the customer care and they get back to me and say they don't know why the products were shipped and they have no idea when it will be shipped so they gave me half of my money back. But then they came back to me saying they don't have one of the order I placed in stock anymore! So I re-ordered it and they said they shipped it but I still haven't received either of my order and I have called the USPS and the customer service and they tell me neither of them has the package! So now it's been a month and I still don't have my orders! I'm never coming back here and I'll make sure none of my friends or family buys from them.
Hello Lavanya,
Thank you so much for the review!
First of all, we want to apologize for the unfortunate experience you had with the shipping of your order.
Please trust us that we truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
The reason behind this delay in processing is the fact that, in that period, a very high number of orders have been placed on our website which caused processing delays.
However, we are always learning from each and every experience and besides the fact that we have now processed and shipped all previously placed orders and got back to the 1-2 business day processing time, we have also implemented new ways of optimizing the shipping/delivery process.
Regarding your initial order #301870365, we are very happy to see that it was delivered on March 1st, but we do apologize for the inconvenience of not having one of the two sets ordered on stock, at the moment of shipping your order.
We could see that you used the voucher code provided to reorder the missing set, and we are deeply sorry that the set reordered was unfortunately marked as undeliverable by the USPS carrier and it is being returned at our warehouse.
Because we do value you as a customer, regarding this unfortunate occurrence, we are glad to see that you were contacted by our customer relationship representatives and were provided with two solutions at your choice:
- a full refund for the undelivered item (which would mean a full refund on initial order, as 50% of that amount has been already refunded for the inconvenience caused by the delayed processing);
- or we can provide a new voucher code if you want to try and reorder the desired set.
We appreciate your patience and understanding in this matter and we are looking forward to hearing from you, to apply the desired resolution, as we want to help you as quick as we can.
Best,
Adore Me
help@adoreme.com
I love everything about Adore Me. The fit is perfection. I'll be a return customer. I love the active wear as well.
Hi Jaffa,
We’re always glad to hear from shoppers—thanks for the review!
Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more cute lingerie!
XO,
Adore Me
help@adoreme.com
My husband and I were contemplating making an order before Valentines day. The reason we chose adore me over another company was the shipping said it would be here before Valentines day. My husband made the order and only after the order was placed did it say it would arrive after valentines day. Being as this was the reason we ordered from here, my husband tried to call 10 minutes after and cancel the order. They didn't answer. He tried 30 minutes later and someone finally picked up and told us we could not have it shipped any faster and when asked if we could cancel the order and get our money back we were told no and when we questioned that she hung up on us. That was February 7th and we still have not received our order and it is the 27th. Tracking is not working and we called only to have the lady tell us we had to call around and find it ourselves. When we asked again if they could cancel the order and to talk to someone in charge she said that neither of those are possible. We have yet to talk to anyone in charge that can actually assist us or pretend they want to assist us. My husband tried to call again today and was hung up on. We are not sure if we are going to get our stuff at all as they can't tell us where it is and we can't talk to a competent person. We will never ever ever be buying anything else from this company and will be sharing this experience with many friends we also have that purchase from here.
Hello Deneah,
Thank you for your review!
We understand your concern as we are aware that your order, just like many others that were placed in this period, was probably placed with the idea of being received before Valentine's.
We know how important it is, especially in this period, to ship out orders and deliver them in a timely manner and that's why we're doing our best to process and ship out as many orders as possible every day.
Furthermore, as stated on our website, deliveries for Canada may take between 5-10 business days, however, without factoring the time spent in customs, and our expedited shipping service, unfortunately, does not include Canada as a destination country.
We do provide to our Canadian customers the option to track their package after it has passed the border, using http://tracking.asendiausa.com website.
Unfortunately, we cannot account for the time spent going through the international customs and border services. We do apologize for any and all inconvenience this may cause. If you still have not received your product by March 9th, please let us know. We will make sure to help you address this unfortunate shipping occurrence in the best way possible.
Moreover, since we’re an online store and we never meet our customers face to face it’s crucial for us to ensure that our customers can reach us so we can aid them with their encountered issues or answer any inquiry.
This is why we offer the possibility of being contacted over various channels, email, phone, social media, so we can ensure that if for any reason the agents on a channel are all busy with customers at any given moment, the customer trying to get a hold of us can still do so on a different channel.
If in the future, you’ll again come across the situation were you don’t get a fast answer over the phone I’m happy to remind you that you can also contact us through email or social media.
Your concerns are important to us and we want to make sure that we handle any issue you may encounter or answer any inquiry in a timely manner.
Best,
Adore Me
help@adoreme.com
Tried to cancel a misplaced order. Told I couldn't so I waited to return the items in full. Processing should only take 1-2 days, with delivery within 3 days of that. The order didn't ship until 10 days later, arriving 3 days after that. Taped the return label on the box without opening it (and in front of three mailroom employees who helped me tape the label on). Now I'm told one of the items wasn't returned so I am not entitled to my full refund. I'm so livid especially after 17 emails and at least 15 phone calls.
Hello Priya,
Thank you so much for the review!
First of all, we want to apologize for the unfortunate experience you had with the shipping of your order and the return process afterwards started.
We completely understand, however, that you may no longer need this order because of the delay. Rest assured that we do not want you to be stuck with something that you no longer need or want because of this experience.
We deeply regret the overall bad experience this has caused you. We recently had a huge volume of incoming orders that we did not anticipate and that has caused some mix-up and delay with some of the packages. We have since then sent a second team to the warehouse to reduce the processing time to normal and to ensure that this kind of delay will never happen again.
However, we are always learning from each and every experience and besides the fact that we are now delivering close to all of our orders in the allotted time interval, we are happy to see that you have been assisted with this situation regarding both the delay of your order, but also the unfortunate incomplete return.
We do hope you can understand that, as this is a lingerie order, we have a stricter return policy than most companies. All returned items go through a thorough sanitary verification and at any small sign of inconsistency with the way the products were originally sent (incomplete sets, stains, odors etc.) they are immediately rejected.
Also, as we do appreciate all feedback received, we will take into consideration this situation and try to further verify if the set was sent incomplete, in order to avoid creating these unfortunate inconveniences in the future.
Please never forget that you can contact us at any time and that here at Adore Me, we always try to assist you the best way possible, in order to meet your expectations.
We appreciate your patience and understanding in this matter.
Best,
Adore Me
help@adoreme.com
The sets are pretty and well made. When something was not a good fit for me, I sent it back and got a replacement promptly, no hassle. The detailed descriptions are accurate. Pay attention to the information about sizing, style, padding or not, etc. and you will get beautiful things at a great price... so much less money than other quality brands cost!
Hi Ruth,
Thanks for the great review!
We are delighted to hear that your choice for lingerie is AdoreMe.com, as here we always want to ensure you consistently receive good quality, perfectly fit garments and excellent services.
Hope we will impress you again and again!
XO,
Adore Me
help@adoreme.com
It's an easy service. I got VIP so my first and last set was 19.99 the bra that I got didn't last long 3 months max and I take care of my bras. But I wouldn't pay more than 20 for these sets. The service is fine.
Hello Jackey,
Thank you for your review!
Thank you for letting us know! Your feedback helps us learn more about our products directly from the source that matters the most, our customers!
I am terribly sorry to hear that the set purchased was defective, and has not held up to the test of time. We apologize for any inconvenience it may have caused. Don't worry, we will forward your feedback to our production team and designer so they can look into this matter.
Furthermore, I am very happy to see that you have been contacted by our customer care representative and were provided with a solution for this unfortunate occurrence, to meet your expectations.
Please don’t hesitate to contact us at any point you may need further information or assistance. We are always here and ready to help!
Best,
Adore Me
help@adoreme.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lisa,
Thanks for the review!
We are delighted to hear that your choice for lingerie is AdoreMe.com, as here we always want to ensure you consistently receive good quality, perfectly fit garments and excellent services.
Hope to impress you again and again!
XO,
Adore Me
help@adoreme.com