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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com
www.adoreme.com
Business Highlights
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was a little skeptical I am not gonna lie, but figure I would at least try it out. I am plus size and many times companies don't know what a true plus size girl fit is. I was genuinely impressed with the set I purchased and have also purchased a sexy one piece bathing suit and couldn't be happier. I had to call customer service and they were super helpful too. I love this stuff!
I have a relatively small band size (34 or 36) but my cup size is pretty large. They advertise sizes such at 34DDD or 36DDD but the bras I recieved in those sizes would never fit me now, maybe back when I was a 36D. I've returned almost every bra I've ordered from AdoreMe because they never fit as they should for a large size. I kept one because it mostly fit me, but I could never wear it as a daily bra or even wear it all day. It's more so for fun. I'm sure this product is great for average sizes but I've never had most of their products long enough to see how well they wear. They cater to typical sizes it seems but I don't think I could ever be satisfied with their products. I'm done trying to find a bra that is even just moderately cute, functional and actually fits from AdoreMe. It's just not going to happen.
Hi Lina,
First of all, I would like to truly apologize for any inconvenience this unfortunate situation might have caused you. It is not in our intention to create any kind of discomfort for our valued customer.
We would like to inform you that your feedback is truly important to us as this kind of information is always taken into consideration in order for us to improve our services.
I am terribly sorry to hear that you weren't able to find everything you wanted on our website. We retain the policy to help ensure you consistently receive good quality, perfectly fit garments and excellent services from AdoreMe.com.
Please be advised that every lingerie brand sizes their products slightly differently, so it’s best to consult our bra fitting guide before ordering a different size from our website: http://www.adoreme.com/size-guide. You will see here option of measurements for bras and panties, swimwear, lingerie and so on.
Furthermore, our company understands that shopping online might be tricky, this being the reason why we offer free exchanges and easy returns.
Rest assured that your request has been forwarded to our design department and we hope to cater to your needs in the near future.
Best,
I've bought multiple items from this website now and I love everything! It's all so comfy! Everything always fits perfect; it has all been true to size. VIP perks are awesome, especially the free shipping>
Hi Sara,
Thank you so much for your review!
We’re happy to hear you had a great experience with us. We’re always working on new features to help shoppers have the best experience. Ever.
Hope we can impress you again and again!
XO,
Adore Me
help@adoreme.com
Horrible customer service, malfunctioning purchasing system, unclear return process, and definitely not designer-quality lingerie. I was signed up for VIP despite selecting the one time purchase button during check out. Barbara (customer serv rep) and Jerri (supervisor) were extremely rude and unprofessional. Jerri invalidated my concerns and repeatedly claimed I was either dishonest or mistaken. I will never recommend or purchase again with this company.
I'll stick with Nordstoms, it's worth paying a bit more for quality and professionalism.
Hi Jasmine,
Thank you very much for your feedback!
It is very important for us to understand your perception as we are continuously working on improving our services.
I would like to truly apologize for any inconvenience caused by our system and also by our customer care agents.
We assure you we are going to investigate this and take the necessary measures so that this kind of issues will not occur in the future.
First of all, I would like to inform you that The VIP Membership is one of two payment options. We also offer a one-time Pay As You Go payment option. Here you can find out exactly how the VIP membership works and what are the great benefits associated to it: https://www.adoreme.com/how_it_works
Rest assured that I took a look into your account and I could see that you have successfully unsubscribed on April 6th.
Second, please be advised that on our Adore Me page we have a Frequently Asked Questions section where our exchange and return policy is explained. Here you can find more information regarding the exchange process: http://help.adoreme.com/hc/en-us/articles/115003474328-What-s-your-free-exchange-policy- and also here we have the return process explained: http://help.adoreme.com/hc/en-us/articles/115003473828-How-do-I-return-an-item-).
Because we understand that shopping online for intimates can sometimes be tricky we have easy exchanges and free returns.
All the information you'll need to exchange or return your order is available in your account [here](http://www.adoreme.com/awrma/customer_rma/list).
Please don’t hesitate to contact us at any point you may need further information or assistance.
We are always here and ready to help!
Best,
Adore Me
help@adoreme.com
I thought this would be one of those "too good to be true" type of businesses... but on my very first order, everything was well made, attractive, and fit perfectly! I'm generally a L or XL. The bras/panties fit and look amazing. The yoga pants and sports bra I got are so comfortable and fashionable. I ordered a two piece swim suit, and I might order a band size larger in the top next time, but still fit and was, yet again, super cute.
Hi Meghan,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new sets.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
help@adoreme.com
I absolutely love Adore Me, I have many of their sets and have gotten quite a few for my girlfriend as well. I've been an active member for over 2 years now and I cannot tell you enough how much I adore each and every set that I own.
Hi Emily,
Thanks for the great review!
We are delighted to hear that your choice for lingerie is AdoreMe.com, as here we always want to ensure you consistently receive good quality, perfectly fit garments and excellent services.
Hope we will impress you again and again!
XO,
Adore Me
help@adoreme.com
Perfect fit! I'm a 34DDD which usually restricts my selection. That brand we all know had me on lock! I love adoreme.com! For the price of 1 VS bra I can have a whole set! I prefer contour over unlined for support.
Hi Shana,
We’re always glad to hear from shoppers—thanks for the review!
Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more cute lingerie!
XO,
Adore Me
help@adoreme.com
They advertise free shipping and returns, but make sure to not let you know that there is a 5.95 restocking fee PER ITEM!
Hello Michelle,
Thank you so much for your review!
First of all, we want to apologize for all inconvenience caused by this unfortunate misunderstanding regarding our return system.
We understand shopping for intimates online can be tricky, that's why we offer free exchanges and easy returns!
As you can see on our FAQ page, we present our free exchange policy (http://help.adoreme.com/hc/en-us/articles/115003474328-What-s-your-free-exchange-policy-) and on the return page (http://help.adoreme.com/hc/en-us/articles/115003473828-How-do-I-return-an-item-), we specifically mention that “Each returned set is subject to a $5.95 restocking fee”.
It is not our intention to create inconveniences for our customers while ordering and therefore we are transparent and try to offer all information needed for a smooth experience.
Please don’t hesitate to contact us at any point you may need further information or assistance. We are always here and ready to help!
Best,
Adore Me
help@adoreme.com
I placed my order by March 18th and it was shipped by March 23th, on the email that I received says the estimated delivery time would we 3-5 business days, today is April 1st and I still have not received my item. I contacted them 4 times and they kept telling me that you will receive your item in a week!
Do not recommend this website and won't do business with them in the future!
Hello Mahshid,
Thank you for letting us know!
We are deeply sorry to hear you had such an unpleasant experience with the shipping of your order.
It is not our intention to create inconveniences for our customers while ordering and given that you are our valued customer, we wish to ensure that all your orders are processed, shipped and delivered in a timely manner.
Upon further investigations, we apologize for the processing occurrence and we could see that the package was also rerouted by the carrier before it was delivered to you on April 3rd.
Unfortunately, as the delivery process is a third party system, we have no control over the services offered by our carriers. Therefore, the reason for the package being rerouted before delivery could be caused by many different reasons, including operational or technical ones.
We apologize for all the hassle this situation has put you through and please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best,
Adore Me
help@adoreme.com
I was completely satisfied with my purchase. Everything I have purchased has fit perfectly and is extremely comfy!
Hi Katrina,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new sets.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
help@adoreme.com
Great products for all sizes. The selection for plus size women is great and it seems to be growing every time I go to the site. AdoreMe also has great customer service and the site is so simple to use! It's easy to compare sizes and even if the wrong size is selected, the return process is painless and hassle free.
Hi Celise,
Thanks for the great feedback.
We’re glad you had such a great experience! Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.
XO,
Adore Me
help@adoreme.com
Half of my order was missing in the package they sent me. When I asked them about it, instead of sending me the missing items they just gave me $10 store credits. At that point I was already skeptical, so I decided to send everything back. Few days later I received an email stating that they cannot give me a full refund because I didn't send back all the items -- including the items I NEVER RECEIVED. They also charge you $6 restocking fee for EACH ITEM. I ended up spending over $100, getting $60 refund and left with just one pantie which was on final sale so I couldn't return. Don't waste your money on them.
Hello M D.,
Thank you so much for taking the time to write to us!
We always appreciate customers who let us know when things arent right and rest assured that we will do our best to address your concerns.
We are deeply sorry to hear you had such an unpleasant experience with the incomplete order received.
It is not our intention to create inconveniences for our customers while ordering and given that you are our valued customer, we wish to assist you with this situation.
Therefore, we kindly ask you to provide us, on this platform, a valid order number or an email address for us to further verify the situation and offer the best suitable solution.
We look forward to hearing from you as we want to help you as quick as we can!
Best,
Adore Me
help@adoreme.com
Purchased sleepwear and bra and panties. All I can say is, Victoria Secret lppkoyt. Perfect fit, true to size, comfortable and very good quality!
Hi Denise,
Thanks for the great review! We are excited to hear that you enjoyed your new sets!
Did you know you could earn store credit just by sharing Adore Me with friends? Just visit your showroom to get your personal referral link, then share it with friends by email or social media. When a friend joins through your link, $15 is automatically added to your account and you can shop with it right away.
Let us know if you have any questions! We’re always here to help.
XO,
Adore Me
help@adoreme.com
I was a VIP member and had ordered several items from Adore Me which were all of average/below average quality. I had forgotten to skip a couple months and had a good credit chunk. Decided to cancel my membership so I ordered a sizable order (>$100). The wrong order arrived. This sort of thing happens, nbd. I then start the process of getting my real order and it was LUDICROUS. First off, customer service answers quickly and kindly. BUT they took 3 or 4 emails to actually get my account strait. Then you have to reorder all of your items individually (for me, 7 different orders). On top of it, they were out of stock on several of the items I had chosen. Customer service told me they restock midmonth and have new items at the beginning of the month. INCORRECT. Mind you, this is all from THEM sending me the wrong order. I then asked for a refund, was told I have to wait for a lot of processing, it has been over a month and have not seen anything. This process is ridiculous and you can get better products at Target and then you won't have a bag with ADORE ME written across it arrive at your work (please send lingerie in discreet packaging). They have no chance at beating out VS with this process.
Hello Shauncey,
Thank you so much for your review!
First of all, we want to apologize for all inconvenience caused by this unfortunate situation with the shipping and return of your products.
Here at Adore Me we want to ensure that you consistently receive good quality, perfectly fit garments, that being the reason why we offer free exchanges and easy returns.
After taking a deeper look into this situation and investigating what happened, we could see that the package returned is yet to arrive at our warehouse. The RMA was started on March 8th and is still being returned to us. Please be advised that as out policies state on the website, returns are typically processed within 30 days since you drop the package in the mail.
Moreover, the warehouse will contact you with the refund details once they have received and processed your order.
Also, the order comes in a plain color box, but the logo of our brand and our web address are written on it. It is not discreet, but it doesn't give away the surprise.
So, unless the person that you are trying to surprise is familiar with our company, they should not be able to guess what's inside.
In the meantime, we appreciate your patience and understanding in this matter and should you have any other question or concern, please let us know. We are always happy to help!
Best,
Adore Me
help@adoreme.com
Never do business with this company Adore me.com. I placed an order on January 28th, 2017. Received items on February 4th returned items on February 6th, 2017. Still have not received refund. I have contacted them by email and by phone twice a week since February 6th, 2017. Keep getting conflicting responses concerning the receipt of my return. I received an email on March 7th stating my order was received but they still sent me emails saying the warehouse did not have my order. I talked to someone today and she said my order was received at the warehouse today she said she would send me an email stating this was the latest update and confirmation of receipt of my order. I have not receive an email. All they so is lie and send the same email out without even checking the warehouse. I would never recommend them to anyone. This site is scam it should not take 2 months for them to receive the package from the post office after you send it back, I am going to get my State Attorneys office involved and go the local stations that advertise for them to let them know that I am having trouble getting my money back as so many other people are having problems as well. I will be using all available resources to bring attention to this company and their deceitful practices, You can never talk to a Supervisor what company does not have a Supervisor to handle your complaints after 2 months of not getting any resolution. This situation is very stressful. I will give up until I get my refund! They have their merchandise I want my money! I have given them more than enough time to resolve this issue!
Hello Tera,
Thank you so much for taking the time to write to us!
We always appreciate customers who let us know when things aren’t right and rest assured that we will do our best to address your concerns.
First of all, we are deeply sorry to hear you had such an unpleasant experience with the return for order #301710255.
We truly understand how important it is for you to not only receive quality products and services but to also receive the correspondent refunds after a return.
Furthermore, after looking into your account, we are very sorry to see that the 6 sets returned on February 6th have yet to reach our warehouse. Upon checking the tracking on the shipping label, we can assume that the package might have unfortunately be lost by the carrier.
However, to show that we do value you as a customer, for this unfortunate occurrence, we have already processed a refund for the entire amount paid on the 6 sets.
We deeply apologize for any inconvenience caused and appreciate your patience and understanding in this matter.
Should you have any other question or concern, please let us know. We are always happy to help!
Best wishes,
Adore Me
help@adoreme.com
Very happy with my items & the customer service is wonderful. Will definitely shopping with them some more!
Hi Wendy,
Thanks for the great review!
We are delighted to hear that your choice for lingerie is AdoreMe.com, as here we always want to ensure you consistently receive good quality, perfectly fit garments and excellent services.
Hope we will impress you again and again!
XO,
Adore Me
help@adoreme.com
Well I thought i would give Adore me a try! What a waste of money! I purchased 4 different sets and they all were very cheap and 1 set i couldn't fit around me. I ordered 36DDD 3 fit around and 1 was not even close. I removed the tags so... shame on me. But I thought the others fit around me so I thought it would. VERY DISAPPOINTED. I work hard for my money and these set were cheap and did not fit well at all. Walmart has better quality than ADORE ME!
Hello Brenna,
Thank you so much for taking the time to write to us!
We always appreciate customers who let us know when things aren’t right and rest assured that we will do our best to address your concerns.
First of all, we are very sorry to hear that one of the sets purchased wasn't a perfect fit and didn't address your tastes. Here at Adore Me we want to ensure you consistently receive good quality, perfectly fit garments and excellent services. In case we cannot achieve that for all customer, we do offer to all s the option of free exchange and easy returns within 30 days from purchase.
Also, our sizes are aligned as closely as possible to standard US sizes and since every lingerie company sizes its products slightly differently, which causes minor sizing differences to appear between companies, we encourage our customers to consult our fitting guide which provides the most accurate sizes for our products. However, the cut of every particular style can also influence the fit.
Moreover, we are happy to see that in this situation, because we wanted to show that we do value your feedback and you as a customer, you were contacted by our customer relationship specialists and were provided with a resolution to meet your expectations.
In the future, should you have any other concerns, please don't hesitate to let us know. We are always happy to help!
Best,
Adore Me
help@adoreme.com
Loved everything about this site so easy to use and everything fits great! The selections are awesome the stuff is so much better quiltity than another name brand store.
Hi Hillary,
Thanks for the great review!
Did you know you could earn store credit just by sharing Adore Me with friends? Just visit your showroom to get your personal referral link, then share it with friends by email or social media. When a friend joins through your link, $15 is automatically added to your account and you can shop with it right away.
Let us know if you have any questions! We’re always here to help.
XO,
Adore Me
help@adoreme.com
I absolutely love these products. Everything has fit perfectly. Great way to spend money while looking and feeling sexy.
Hi Lily,
We’re always glad to hear from shoppers—thanks for the review!
Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then.
Check back soon for more cute lingerie!
XO,
Adore Me
help@adoreme.com
My mom and I both love the lingerie. I'm a plus size and she is a petite. They have something for everyone.
Hi Amanda,
Thanks for the great review!
We’re happy to hear you had a great experience with us. Hope we can impress you and your mother again and again!
XO,
Adore Me
help@adoreme.com
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brittany,
Thank you so much for your feedback!
This information helps us to hear the truth about our products directly from the source that matters the most, you! We will make sure to forward your feedback to our design department in order for us to maintain this experience simply adorable.
Hope we can impress you again and again!
XO,
Adore Me
help@adoreme.com