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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com
www.adoreme.com
Business Highlights
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This purchase came about from receiving coupons. A pj set i. Ought had holes torn in them within two days, and when i asked to buy a set of pants separate, adoreme gave me a coupon to replace it with anything on their site. I loved this set, but the service i received spoke more volumes than the comfy pjs.
I love this set. It's sexy and comfortable. It's also a perfect fit. I just cut up my Victoria Secret card. AdoreMe will have my loyalty moving forward!
Hi Erin,
Thanks for your feedback.
We’re glad you had such a great experience! It is always a pleasure for us to hear from satisfied shoppers.
Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.
XO,
Adore Me
help@adoreme.com
I was very excited at the beginning of my order on april 5th 2017 when I ordered 3 bathing suits totalling over 100$. This excitement ended as my first date of delivery had passed with no bathing suits arriving, the postal tracking ended on April 12th when it entered Canada and no longer have access to seeing where my package is. It is now April 26th and I leave for vacation in 2 days and will be going without bathing suits if these do not show up. I would buy other bathing suits but they WILL NOT REFUND me for them until they are delivered which is probably never going to happen so now I'm out more then 100$ and have no bathing suits for vacation. At this point I will never order from Adoreme ever again. They take no responsibility for this and each customer representative I speak with says the same
Thing " sorry we can't do anything more for you, be more patient".
IVE BEEN PATIENT FOR ALMOST A MONTH and now they are about to ruin my 5000$ vacation as I will not have bathing suits. I'm a very unhappy customer, they can't even tell me where my package is. I am now being told to wait until May 12th 2017.
Canadians and all other almost customers should stay away from this company they're scammers.
This bathing suit is perfect. As a plus size gal I can honestly say that I'm comfortable in it and will be wearing it this summer (no cover up)
Hi,
Thank you so much for your feedback!
This information helps us to hear the truth about our products directly from the source that matters the most, you!
We will make sure to forward your feedback to our design department in order for us to maintain this experience simply adorable!
Hope we can impress you again and again!
XO,
Adore Me
help@adoreme.com
Placed an order and almost a month later I still haven't received it. Contacted adore me and the only response I get is oh sorry but we can't track it. So what now? No refund, no clothes. This is a scam and they will steal your money. Go to the mall and leave with what you buy. If I received my order but didn't pay them for a month I'm sure they would have a problem with that. This is BS
Hello Pam,
Thank you for contacting us with your request! We deeply apologize for the inconvenience caused by this matter. It is not our intention to create inconveniences for our customers while ordering and given that you are our valued customer, we wish to ensure that all of your orders are processed, shipped and delivered in a timely manner.
I would like to inform you that our warehouse is located in New Jersey, and orders to Canada typically take 7-10 business days without factoring in time spent at customs. Unfortunately, we can not account for the time spent going through the international customs and border services. Canada's border is especially strict, and has been known to hold packages for up to five days). Our Canadian customers usually receive their order in two weeks; however, the delivery may be delayed due to circumstances beyond our control.
If you still have not received your product within 30 days of the order ship date, please let us know. We would be more than happy to start an investigation and assist you with the most suitable solution in this case.
Kindly accept our apologies for this unfortunate situation and please do not hesitate to contact us with further questions. Our customer care agents are ready to assist you at any time on the phone, chat or email. Rest assured that we will treat this matter with high importance.
Best,
Adore Me,
help@adoreme.com
Love these items, very soft and comfortable! They wash very well and I'm impressed with the quality. The color is vibrant, but the style of bra was hard to get into. The straps should be a little easier.
Hi Chauncee,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie sets!
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
help@adoreme.com
Love the fit fabric is great for bounce back after washing
Love the bright colors makes me feel great under my clothes
Hi Erica,
Thanks for the review!
We’re happy to hear that you love your new set! Hope we can impress you again and again!
Follow us on *Instagram* to discover our new looks: https://www.instagram.com/adoreme/
XO,
Adore Me
help@adoreme.com
Love this set. I was looking for comfort and a smooth surface to ware under tees and this set works perfectly.
Hi Brenda,
Thank you for reviewing Adore Me! We are truly happy to see that you were able to find exactly what you wanted on our website!
Did you know you could earn store credit just by sharing Adore Me with friends? Just visit your showroom to get your personal referral link, then share it with friends by email or social media. When a friend joins through your link, $15 is automatically added to your account and you can shop with it right away.
Let us know if you have any questions! We’re always here to help.
XO,
Adore Me
help@adoreme.com
This lingerie is great. It fits well and very soft on my skin. The wire was poking me so I had to take it out, but in the future I will just buy wireless. That's not the sites fault. I rate a 5!
Hi Antoinette,
Thank you so much for your review! We truly appreciate the feedback from our valued customer as we are continuously working on improving our service and products.
Shopping for intimates online can be tricky, and you should only wear lingerie you really love. We get it!
Would you like to exchange this set? Here is more information about exchanges and returns: http://www.adoreme.com/free-shipping. We will forward your feedback to our production team and designer so they can look into this matter.
We truly apologize for any inconvenience this situation might have caused you!
Let us know if you have any questions! We’re always here to help.
XO,
Adore Me
help@adoreme.com
Very true to size and my fiance loves them. Will be buying another set in the future. Adore Me has some of the cutest bras and panties there is.
Hi Darlene,
Thanks for your feedback.
We’re glad you had such a great experience! We will make sure to continuously provide you with the cutest lingerie!
Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.
XO,
Adore Me
help@adoreme.com
I purchased three bras from adore me and two have broken within two months of receiving them! When I first joined and ordered my first bra I was very happy when it came, however in lesss than 2 months it is broken beyond repair.
The first bra had a front clasp, after two months the pins on the clasp broke so you could not clasp it anymore. The second bra the loop that holds the strap in place ripped open while I was at work! How embarrassing!
These Are supposed to be high quality bras that don't last a couple times wearing them! I will never purchase another product or recommend this company to anyone!
Seriously do not be fooled by their claims of high quality bras, spend the extra 5-10 dollars and go to Victoria secret!
*****update- I must say that adore me customer service is awesome. Responded to my complaint immediately and gave me vouchers to replace the two bras that broke! Hopefully I have better luck this time!
Hi Crystal,
Thank you so much for your recent Adore Me review. We deeply apologize for the inconvenience this situation might have caused you!
This information helps us to hear the truth about our products directly from the source that matters the most, you!
I am terribly sorry to hear that some of the products you received are now damaged. This is not the type of items we want you to receive or remain "stuck" with.
As I could see, one of our agents already assisted you and provided you with two voucher codes that can be used to purchase any two sets from our website, free of charge, as a compensation for this hassle.
We truly value you as a customer and we would be more than happy to provide you with further assistance in order for you to be able to replace your damaged products.
We retain this policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com. Rest assured that we will make sure to forward your feedback to the most appropriate department in order for us to cater your needs in the near future.
We hope you will enjoy shopping with us in the future!
Best,
Adore Me
help@adoreme.com
Why can't you just order a bra without being charged each month. Most comfort fitting bra but would not need one every month... I am 66 yrs. Old and do not need as many as when I was younger. Most comfort bra ever and would order a few more but do not want to be VIP.
Hello Nancy,
Thank you so much for your review! We truly apologize for any inconvenience this situation might have caused you!
First of all, we would like to inform you that we are truly happy to see that you are enjoying our products! Your feedback is truly important to us and therefore, we will forward it to the most appropriate department in order for us to continuously provide you with amazing lingerie.
Second, please be advised that the VIP Membership is one of two payment options. We also offer a one time Pay As You Go payment option. This is a commitment-free shopping option that is best if you are giving a gift and don't want to be an active member, or if you shop infrequently on our site.
Furthermore, there are great benefits associated with our VIP membership program. Here are some of these benefits:
- You don't have to pay every month: there is no membership fee and you can skip the month as many times as you want
- You should not be afraid to forget to skip and be charged a $39.95 store credit: We’ll send you reminder emails and SMS alerts every month!
- You can get a refund anytime: just log into your account or contact our Customer Care team
- You get $10 off any set
- You automatically get a FREE set after every 5th set purchased: every full-priced purchase counts, though this excludes items purchased from Final Sale categories
Here is a short video that explains how our VIP membership works: https://www.adoreme.com/how_it_works
If you need further assistance in this matter, please do not hesitate to contact us and we would be more than happy to help.
Best,
Adore Me
help@adoreme.com
The shipping was fast and I loved every item I purchased & I will be ordering again! I'm so pleased to find a company that carries my size!
Hi Damyra,
Thank you for your review! We are delighted to hear that you are enjoying your order from Adore Me!
We are always happy to hear from satisfied shoppers.
We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
help@adoreme.com
Wife really likes the lounge wear I picked, just her style. She is very happy and can not wait to wear the lounge wear. Uh yu
Hi Wayne,
Thank you so much for your feedback!
This information helps us to hear the truth about our products directly from the source that matters the most, you!
We will make sure to forward your feedback to our design department in order for us to maintain this experience simply adorable for you and your wife!
Hope we can impress you again and again!
XO,
Adore Me
help@adoreme.com
I ordered from them on 3/17/2017 I received it. On 4/20/2017 they TOOK $39.95 off my card that I did NOT! Authorized! I will never order from them AGAIN! So becareful when you order with your card
Hi Sandra,
Thank you so much for your feedback! This information helps us hear the truth directly from the source that matters the most, you!
We are truly sorry to hear that you are disappointed regarding the shipping of your order and also that you were charged without beeing aware of the VIP membership.
It is not in our intention to create inconvenience for our customers and we are continuously working on improving our service and products in order to cater your needs.
Furthermore, we encourage you to contact our customer care representatives through phone, email or chat if you would like to receive assistance in this matter. We are always happy to help our valued customers!
We look forward to hearing from you as we want to help you as quick as we can!
Best,
Adore Me
help@adoreme.com
I think it's incredibly awesome that you no longer have to go to Victoria's Secret to get a sturdy get what you pay for bra when you can go on adore me and find the same exact stuff for less than what you pay retail I am very excited that I decided to bite the bullet and go on this website I think I'm gonna be very happy
Hi Michele,
Thanks for the review!
We’re happy to hear you had an awesome experience with us. Hope we can make you happy again and again!
Follow us on *Instagram* to discover our new looks: https://www.instagram.com/adoreme/
XO,
Adore Me
help@adoreme.com
I was so excited when I received this new lingerie as my fiancee and I were moving in together. I told him I bought a thong to surprise him with the lingerie. When I put it on it fit perfectly. So when I walked out in this new piece with the robe, his mouth dropped open. He thanks Adore Me for all of the new goodies.
Hello Shanay,
Thank you!
We’re so glad to hear that.
We love getting feedback—let us know if you have questions while you’re browsing the site!
Follow us on *Instagram* to discover our new looks: https://www.instagram.com/adoreme/
XO,
Adore Me
help@adoreme.com
Originally I was very happy with them. However, I placed an other for a bathing suit and paid $19.95 for overnight shipping. The shipping options stated it would arrive by April 17. (I was leaving on vacation on the 18). On the 17th I received the tracking number and an email stating it was just shipped. I immediately contacted them requesting a refund for the overnight fee since the item was not shipped and was told overnight shipping only counts if ordered before noon. And sorry, no refund. No where on their site did it state this. NOW they are working on the "fine print" however, I am still out an extra $19.95 and nothing has been done!
Hello,
Thank you for letting us know, we are deeply sorry to hear you had such an unpleasant experience with the shipping of your order.
We would like to inform you that our policy of 1-2 business days for processing each order is explained also on our website, on the Frequently Asked Questions page: https://www.adoreme.com/free-shipping
We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
Therefore, because we truly value you as a customer, your refund was already processed for the expedited shipping cost on April 18th. Kindly allow 1-3 business days in order for this amount to appear back into your Credit Card.
Please let us know if there is anything further we may do to help. We also are more than happy to provide you with any information you might need regarding our products, service etc.
Kind regards,
Adore Me
help@adoreme.com
No exaggeration, I have purchased dozens of Adore Me products. Pretty, Sexy, Comfy, Stylish, Stretchy. They do it all and do it well.
I want more coupons and deals please!
Hi Kathy,
We’re always glad to hear from shoppers—thanks for the review!
Rest assured we'll continue to provide excellent products and services to valued customers like you.
Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more cute lingerie!
XO,
Adore Me
help@adoreme.com
I have now ordered about 10 or more sets of matching bras/panties from Adore Me. I have only returned 2 sets because I didn't like how they looked on me. The quality is wonderful and the fit is perfect for me. I am 45 years old, weigh 145 lbs and am 5'5" with a 36 D cup. I can fit a 36 C but I spill over a tad so choose to go with the 36 D. I usually wear the large or x-large panties/thongs because I am rather hippy. I will certainly order more and love the beautiful styles they offer. Happy happy happy customer.
Hi Rebecca,
Thank you for reviewing Adore Me! We are delighted to see that you enjoyed your new lingerie.
We are always happy to hear from our happy customers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
help@adoreme.com
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Carolyn,
Thanks for the review!
We’re happy to hear you had a great experience with us. We truly value our customers and we will make sure to forward your feedback to the most appropriate department in order for us to maintain this experience simply adorable for you.
Hope we can impress you again and again!
Follow us on *Instagram* to discover our new looks: https://www.instagram.com/adoreme/
XO,
Adore Me
help@adoreme.com