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Tera K.

Contributor Level

Total Points
84

1 Review by Tera

  • Adore Me

3/26/17

Never do business with this company Adore me.com. I placed an order on January 28th, 2017. Received items on February 4th returned items on February 6th, 2017. Still have not received refund. I have contacted them by email and by phone twice a week since February 6th, 2017. Keep getting conflicting responses concerning the receipt of my return. I received an email on March 7th stating my order was received but they still sent me emails saying the warehouse did not have my order. I talked to someone today and she said my order was received at the warehouse today she said she would send me an email stating this was the latest update and confirmation of receipt of my order. I have not receive an email. All they so is lie and send the same email out without even checking the warehouse. I would never recommend them to anyone. This site is scam it should not take 2 months for them to receive the package from the post office after you send it back, I am going to get my State Attorneys office involved and go the local stations that advertise for them to let them know that I am having trouble getting my money back as so many other people are having problems as well. I will be using all available resources to bring attention to this company and their deceitful practices, You can never talk to a Supervisor what company does not have a Supervisor to handle your complaints after 2 months of not getting any resolution. This situation is very stressful. I will give up until I get my refund! They have their merchandise I want my money! I have given them more than enough time to resolve this issue!

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Adore M. – Adore Me Rep

Hello Tera,

Thank you so much for taking the time to write to us!

We always appreciate customers who let us know when things aren’t right and rest assured that we will do our best to address your concerns.
First of all, we are deeply sorry to hear you had such an unpleasant experience with the return for order #301710255.

We truly understand how important it is for you to not only receive quality products and services but to also receive the correspondent refunds after a return.

Furthermore, after looking into your account, we are very sorry to see that the 6 sets returned on February 6th have yet to reach our warehouse. Upon checking the tracking on the shipping label, we can assume that the package might have unfortunately be lost by the carrier.
However, to show that we do value you as a customer, for this unfortunate occurrence, we have already processed a refund for the entire amount paid on the 6 sets.

We deeply apologize for any inconvenience caused and appreciate your patience and understanding in this matter.

Should you have any other question or concern, please let us know. We are always happy to help!

Best wishes,
Adore Me
help@adoreme.com

Tera Has Earned 4 Votes

Tera K.'s review of Adore Me earned 4 Very Helpful votes

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