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I ordered two pieces of lingerie from AdoreMe. I rarely treat myself to anything like this and knew my boyfriend would love it for Valentine's Day. Placed my order on January 30th. Item didn't ship until February 8th after I sent an email to customer service on February 6th. It spent three days in NJ and has now been stuck in Indiana since February 11th. I have emailed back and forth a number of times, but the time in-between the email responses is 2-3 days apart. It's absurd. The only apology I received in an email came with a $10 credit. Um, WTF? That's more of an insult than it is anything. Today I called the 1-800 number on the website. I was on hold for 25 minutes when a recording came on that said no one could answer my call before hanging up on me. This is absolute garbage and I will never order from this bs company again.
* Adore Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Courtney D.'s review of Adore Me earned 7 Very Helpful votes
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Hello Courtney,
Thank you for your review.
First of all, we are deeply sorry to hear you had such an unpleasant experience with your first order.
We understand your concern as we are aware that your order, just like many others that were placed in this period, was probably placed with the idea of being received before Valentine's.
We were able to look into your account and we are indeed sorry to see that your order #301733966 was processing for a long period of time and had also encountered delivery issues. Orders usually do ship within 2 business days of being processed. We do acknowledge that this is simply unacceptable.
Because we deeply regret the bad experience this has caused you and to show that we do value you as a customer, for this inconvenience, we are glad to see that you were assisted with this concern by our customer relationship specialists and also, that your order was delivered on February 16th.
We truly hope you will be enjoying the sets purchased and that you will give us once again the chance to prove that beside quality garments, we can also offer matching quality services.
Please don’t hesitate to contact us at any point you may need further information or assistance. We are always here and ready to help!
Best,
Adore Me
help@adoreme.com