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Terrible customer service. The return shipping label was addressed to the forever 21 across the street from my house. When I went to the store to drop off the package, I was told I couldn't return it this way and I would have to pay to have it shipped to the exact same store. Not only were the customer service representatives rude but the policy makes no sense. Will never shop here again
Tip for consumers:
Dont order online. Buy in store
My order didnt arrived on the scheduled date. I requested that my order be canceled but I can't get in contact with customer service. I've sent emails and I've called the contact number listed. No response
****update***customer service got in contact with me and apologized for the delay and reimbursed me
* Adore Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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Hello Leigh,
Thank you for the review and for letting us know!
We understand how important it is for our customers to not only receive quality products but also quality services, which includes customer service on all the channels through which our customers can get in touch with us.
This is why we offer the possibility of being contacted over various channels, email, phone, social media, so we can ensure that if for any reason the agents on a channel are all busy with customers at any given moment, the customer trying to get a hold of us can still do so on a different channel.
Response time can sometimes vary depending on the number of customers contacting us, but we always do our best to reply to and assist all of our customers in a timely manner.
Furthermore, I am happy to see that you have been in contact with our customer care representatives and were assisted with your request. Unfortunately, once an order has been shipped from our warehouse, we no longer have the option to cancel it.
However, we do understand that shopping for intimates can be tricky and that is why we offer free exchanges and easy returns. We could also see that you successfully started a return process.
Please don’t hesitate to contact us at any point you may need further information or assistance. We are always here and ready to help!
Best,
Adore Me
help@adoreme.com