Amanda L.’s Reviews of Adore Me & more

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Lingerie

2/22/17

I bought some langeries in this site on February 7, they suppose to arrive before Valentine's Day. They never shipped to me and still showing as processing.

I called them, they give me a half of the money back in February 7 and told me that I was going to have the things shipped to me in 2 days. This never happen.

Unfortunately I move from the house where I was living and once the site still showing as processing, I called them again and ask to change for my new address. The attendant told me that he could do it, so I ask to talk to a supervisor. A supervisor called me, and she said she was going to try but unfurtunately she was also not able to do it, but she was going to try and see what she could do for me. What happen was, she even don't ask my new address what shows clear that she was just trying to handle the situation without even try to help me. In other words, she was just lying to try to make the client happy.

So if I could give you an advise, don't buy from them if you are not ready to wait for a long time and have attendant who don't really care about your problem.

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Im glad that after I make a claim here and a lot of claims in their facebook page, I finally had my problem solved.

So thank you very much.

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Adore M. – Adore Me Rep Over a year old

Hello Amanda,

Thank you for your review!

First of all, we want to apologize for any inconvenience this unfortunate shipping occurrence may have caused.

We always try to ensure that all orders are processed, shipped and delivered in a timely manner.
The reason behind this delay in processing is the fact that, in this period, we actually had a very high number of orders placed on our website and encountered some processing delays. Even tough close to all of the orders have been shipped and delivered or currently being delivered, a very small number of them still have some issues to be resolved, in order to finally be shipped.

Unfortunately, this is also the case of your order #301843413.
We are however happy to see that you contacted us and please rest assured that it was never a malicious intent from our side to not ask for all necessary information to further address your concerns; most likely was an omission by our colleagues.

Furthermore, we are glad to see that the situation has been escalated to the warehouse, for the address change requested, and at this moment we would kindly ask you to reply to our last email sent and provide the new shipping details requested by my colleagues, in order for them to try and make a special request for the changes desired to be implemented.

We look forward to hearing from you as we want to help you as quick as we can. And please never forget that you can contact us at any time and we will do our best to properly handle the situation, in order to meet your expectations.

Best,
Adore Me