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I ordered a few things from Boohoo.com back in June 2017. Due to poor quality I returned my order as soon as it was delivered. Today is 30 days since they got the returned items back, however, I still wasn't refunded. Also, i paid additional $ 20 to return the parcel.
I think the website is scam. Try to avoid it unless you don't mind to waste money.
It's already 40 days passed. I sent them clear pictures of the receipt as well as a delivery confirmation. Then they asked me what items I returned and I even sent PDF with detailed descriptions. I think they never refund anyone. I was dummy not to read the reviews first. What a waste of money. They email me the same thing: it takes 21 to 28 days, please provide proof and so on. Well, I provided all they asked... it is a scam!
We placed an order on February 1st and they promised the delievery before February 11th. (This order was for special occasion - Valentine's Day). Today is February 14th and I have no response from them and no parcel. I will return this item due to lies and terrible customer service and will never shop at adore_me.com anymore.
* Adore Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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Empty.
This site is a scam. I am missing items I ordered, and got wrong size in others. Don't bother...
Hello Alexandria,
Thank you for your review!
We are deeply sorry to hear you had such an unpleasant experience with your order.
We understand your concern as we are aware that your order, just like many others that were placed in this period, was probably placed with the idea of being received before Valentine's.
We know how important it is, especially in this period, to ship out orders in a timely manner and that's why we're doing our best to process and ship out as many orders as possible every day.
The reason behind this delay in processing is the fact that, in this period, a very high number of orders have been placed on our website which caused processing delays.
However, we are always learning from each and every experience and besides the fact that we are diligently working on processing all orders so we can get back to the 1-2 business day processing time as soon as possible, we have already implemented new ways of optimizing the shipping process.
Furthermore, I am happy to see that you were in contact with our customer specialists and were provided a resolution for this unfortunate situation.
We appreciate your patience and understanding in this matter.
Should you have any other question or concern, please let us know. We are always happy to help!
Best,
Adore Me
help@adoreme.com