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6pm

How would you rate 6pm?
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Texas
1 review
2 helpful votes
Follow Tammie D.
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Name brand clothes shoes etc at VERY discounted prices. Unbeleivably low prices for the real thing. Ships same day as order, free/discounted shipping, Rewards program for every $ spent. Quality merchandise, knowledgeable customer service.

Date of experience: January 27, 2012
Florida
1 review
18 helpful votes
Follow Gino b.
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If you want to be burned/compromised by an online scam, this is no doubt your best choice. I had to cancel my credit card within 24 hours of my first and only order. The "customer service" representatives are located in foreign countries... which don't like the US very much. They do not speak understandable english (at least that's what they do... probably on purpose)-- and that is no doubt part of the "business model." Ask for a supervisor... and after 20 minutes waiting on hold... there isn't one. You cannot cancel an order --even a minute later (so they say... too late). No exchanges. Good luck getting a refund... and if you have to send something back,... well its at your cost and risk. They do customer frustration so effectively that the customer simply has no choice but to just "give up." BUYER BEWARE of this fraudelent scam operation. 6PM needs to be shut down and prosecuted. Appalling.

Date of experience: May 24, 2015
New York
1 review
6 helpful votes
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Never Again!
February 16, 2016

I will never order again. Did not know they don't offer prepaid returns if boot doesnt fit. Thank you. It cost me 34 dollars today to return for a boot that ran too small. As an internet shopper too many other high end sites that send prepaid labels! Terrible policy after 6!

Date of experience: February 16, 2016
Oklahoma
5 reviews
9 helpful votes
Follow Jennifer Q.
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Great place to get good deals on name brand shoes, clothing, purses, etc. Never had a problem with shipping and items have always been like discribed online. Items can be returned within 30 days and new condition, less shipping fee.

Date of experience: March 11, 2011
New York
38 reviews
173 helpful votes
Follow Danae A.
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I've ordered from 6pm.com four or five times now and have had no problems in the least.
The only real complaint is if you call in, it sounds like you're talking to someone at home with their kids. That could have just been younger sounding people giggling in the background, but I don't know for sure.
The sizing at the site uses the manufacturers sizing guides which aren't always true to size so you have to check that.
The down side to this site is the prices change constantly. If something is purchased, that causes that same item to go up in price slightly because it's considered IN DEMAND. So if you bookmark it or put it in your cart at one price and come back the next day, it might be more expensive.
It's a crap shoot.
Overall, I'd use them again.

Date of experience: May 7, 2013
Florida
11 reviews
38 helpful votes
Follow Betsy G.
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3 strikes -they're out! For the third time, orders I've received from this site came in waaay too small, despite my having ordered either the correct size or one up. How can this be a coincidence? Todays shirts were Robert Graham-in size XXL, which my husband wears because he likes them loose. He tried them on and they are skin tight! Now I have to ship them back at my expense. Not worth the "savings". I'll stick to Neiman's from now on. Lesson learned.

Date of experience: May 29, 2013
Missouri
9 reviews
38 helpful votes
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Great sale!
March 23, 2016

Just checked out the sale on shoes that 6pm has going on. Fabulous sale, righteous prices and many styles to choose from. Site is easy to maneuver. Shipping costs are low, BUT over 50.00 is free shipping. Clothing sale also going on, along with shoes. All name brand. Unfortunately promo codes are all invalid. Tried them myself. Gave it 4 stars for this reason. I only shop with promos. Possibly next month their codes will be active.

Date of experience: March 23, 2016
New York
1 review
4 helpful votes
Follow Janet S.
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I usually order from Zappos but decided to try 6pm... It may have been the style, but the shoes (sandals) I ordered were small and tight. I usually take a 6.5 in a sandal but this 6.5 fit more like a 6 and was very narrow. I also was disappointed that I had to pay to ship them back. And they don't provide shipping labels. It's just a big hassle for me... so it's back to Zappos for me.

Date of experience: July 11, 2014
California
4 reviews
17 helpful votes
Follow SUSAN S.
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Welcome to the world of China's cheap $#*!ty clothes! Looks great online; when you finally get it, (I've been waiting almost 1 month), it's been hammered down to a thumbsize to fit in one small bag with the other 6 things you ordered. It probably isn't even what you ordered anyhow or they send partial shipments and expect you to keep track of all of them. There is an 80% chance that it's too small, cheap fabric and poorly made. Linen? Yeah, sure. They just change the name but keep the same inventory of cheap crappy clothes sold under another name. When the reviews get to be too many and everyone wants their money back, then they change the name of the store and continue to sell this crap. There should be a law. Or a fine imposed for selling something they don't even have.

Date of experience: March 19, 2020
Justin F. 6pm Rep
over a year old

Hey Susan,
I'm sorry for the condition in which you received your items. At 6pm.com we do sell authentic items from the manufacture. If you are ever unsatisfied with the condition of your items, we will be happy to make things right.

Unfortunately I do not see any record that you tried to contact us to resolve this matter. In order to find a resolution, please contact us at your earliest convenience. Thank you: https://www.6pm.com/contact-us

Texas
1 review
1 helpful vote
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Placed order 3/26/2017 and today is 4/26/2017. Still nothing. Tracking says order is delayed. No follow up. Has not responded to my original email to customer service 2 weeks ago. Sent another one today. This is my first experience and it is not a good one. I will not be shopping here again. Communication and follow up are part of the process.

Order ref: **************600

Date of experience: April 26, 2017
Justin F. 6pm Rep
over a year old

Hi! We're so sorry about your experience - this is not the level of service we like to give our customers. We've investigated your order and found that a customer service agent was able to help with a refund. We will also provide coaching to ensure a delayed response won't happen in the future. Please let us know if you need anything else!

Florida
1 review
8 helpful votes
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Company does not have the ability to cancel an order even when an issue with the website is identified and information reported within an hour of the error. I was told that I did not contact the company fast enough (within 2 hours) for them to be able to cancel the order since it was already at the warehouse and the order was fulfilled. Kind of funny that it was fulfilled at after 8:00 PM in the evening and on a National Holiday (1/1/15). All at the same time I'm still waiting for an order I placed last week to be shipped. Service Reps seem to have scripted responses instead of having the capability to research issues. Only way that I know of how to get this company to change is to stop ordering from them.

Date of experience: January 2, 2015
Utah
1 review
2 helpful votes
Follow J J.
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I've been working overseas for years. This 6PM.com has been an all-out life saver and a blessing. I order their incredibly discounted shoes, and they ship them via USPS to Afghanistan -- FREE! I'm able to order shoes & stuff for my family back home in Texas, too. The best thing yet -- these people have replaced items that inadvertantly got shipped to Afghanistan when they were actually needed in Texas. Yes -- 6PM.com replaced & re-shipped these items for FREE! They have great customer service agents, great prices, great selection, you name it. You simply can't find a better place to shop online.

Date of experience: July 8, 2014
Washington
1 review
1 helpful vote
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Unbelievable, in 2016 having to return ship is ridiculous. I didn't even check. I shop online for everything and with all of the competition for customer approval having to go and ship your own return seems impossible. The prices were not any lower than others, I can't believe I fell for this.
I'll tell you right now, I am a prime member on amazon and I just assumed any other merchandiser associated with them would be professional.
I'll also be righting to Amazon. I noticed 6PM at the bottom of their site. I would never have shopped there if I knew they were that antiquated.

Date of experience: August 5, 2016
Florida
1 review
3 helpful votes
Follow Tiffany N.
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I got the shoes within a week of placing my order online. It took 3 days to process and 2 days to ship. Shipping was fast and accurate.
The shoes that I got were exactly as pictured and are BEAUTIFUL! I am very happy with them except the width was said to be "medium" although it is a bit narrow for my feet (I don't have really wide feet, pretty average). I still love them though. My only other complaint is that the zipper doesn't run smoothly, but the shoes are still what I wanted and I'm still pretty happy about them.

Date of experience: July 26, 2013
Virginia
1 review
3 helpful votes
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No i was not paid for this review. I have ordered more than 10 items from this site in the last 6 month for my business, because they have such amazing discount, for example: i got a levis jeans 501 retailing price 68$ for 15$+free shipping, and the item arrived quickly and was 100% genuine with no defect. I have returned many items too because i didint really need them, and the refund was quick easy with no trouble every time. 6pm is so far my online oasis when it comes to online shopping.

Date of experience: May 7, 2014
Massachusetts
1 review
8 helpful votes
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This site is probably fine for people who don't know what the quality of "real" Frye's are, 6PM, is part of Zappos, which is part of amazon... Amazon has been known to sell fake fryes from some of its sources. There's no quality control at all, the boots i received were like a mismatched reject par or complete fakes. Be weary of a discount on Frye's. Its usually too good to be true. But from Frye website directly! I did complain to 6pm customer service and they did provide a return label (which they don't usually do). They claim they only sell authentic but these are not authentic Frye quality. Know your stuff or accept cheap reject or fake product before shopping here.

Date of experience: November 24, 2016
Texas
2 reviews
10 helpful votes
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5 star customer service
January 11, 2018

After accidentally shredding the invoice from shoes ordered from 6pm.com, I determined that the shoes werent a good fit. What a breath of fresh air to talk with someone who truly listened to my problem. Within moments an email was on the way to me with a printable return address label and instructions for the return. Also, they refunded not only for the item, but shipping fees. Both ways! In addition, they gave me a $15 credit on future purchases. I wish I could remember the name of the man who helped me, because he was very professional and helpful.

Date of experience: January 10, 2018
Pennsylvania
1 review
1 helpful vote
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Deceitful and Horrible
September 26, 2017

Deceitful and Horrible
I purchased ECCO Henley Tie Oxford shoes by $175 (along with four other items, sport shoes, and a chukka...) for an office occasion, waited for more than two weeks, and kept tracking it... It was marked delivered, but I never received anything.
I called them, they had me wait for two more days, I did that, then I asked for Refund,...
Then I got something from a store that is not my favorite. Plus
Now, those shoes are for sale at $244.43

Date of experience: September 26, 2017
Justin F. 6pm Rep
over a year old

Hello and thank you for sending over this feedback! While we cannot discuss specific order or account information here, we would like to ask that you please send us a message with your order number so we may take a look into this situation for you. Thank you for your time.

Texas
1 review
6 helpful votes
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I bought a pair of Gypsy Soule flip flops for 207. These are very expensive, and I have bought other pairs without a problem. I checked them over carefully, since they seemed slightly smaller than the size 9 I ordered. I started looking at the gems on the see ide, and one popped off. Then I noticed that the other crystals were set in a prong and firmly attached. Three of the crystals were barely hanging on. I glued them back on. The only thing I can ican assume is that they ended up on this site was was due to a manufacturing defect. I will definitely think twice before orderdering again.

Date of experience: June 23, 2014
Ukraine
11 reviews
16 helpful votes
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When it comes to buying new clothes I always can't determine which store to choose in order to find good clothes. Indubitably, nowadays people are tend to apply to online stoores because of pandemic, however sometimes I attend offline stores when I need something exclusive and I have no time to wait for the delivery. Recently, I decided to visit 6pm online store as I wanted brand-new clothes. I ordered here couple of shirts, t-shirts, sweatshirts and one pair of jeans. These things were delivered quite fast and I didn't wait for a very long time. It took at least couple of days.

Date of experience: February 12, 2022

Overview

6pm has a rating of 3.1 stars from 393 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 6pm most frequently mention free shipping, name brand and great deals. 6pm ranks 10th among General Apparel sites.

service
76
value
75
shipping
75
returns
58
quality
74
+15