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Elaine H.

Contributor Level

Total Points
170

2 Reviews by Elaine

6pm
  • 6pm

1/11/18

After accidentally shredding the invoice from shoes ordered from 6pm.com, I determined that the shoes werent a good fit. What a breath of fresh air to talk with someone who truly listened to my problem. Within moments an email was on the way to me with a printable return address label and instructions for the return. Also, they refunded not only for the item, but shipping fees. Both ways! In addition, they gave me a $15 credit on future purchases. I wish I could remember the name of the man who helped me, because he was very professional and helpful.

  • Rotita

9/14/17

Rotita's "easy return" policy is a joke, bordering on fraud. A swim suit ordered from Rotita did not fit and, though new, looked like a worn out dish rag. To initiate the return, and following directions to "get permission" to return the suit, the reply was that my email address was incorrect. It isn't. The only phone# provided, took me to a PayPal menu that would go no further unless I opened an account. I paid with a credit card, not PayPal. Another phone number found on line for Rotita, claimed technical difficulties and to call back another day. There was NO invoice in the package received and no U.S. address. The only reason I had any info at all was because of my online confirmation email. Obviously, I'm stuck with merchandise I can't use. Red flags came up when after already paying for the suit, it said the suit would come directly from China and take up to 30 days to arrive. Warning, beware of Rotita if you have any idea, whatsoever, that you might not like it or that it might not fit. Their return policy is not easy. It's impossible!
Elaine H

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Rotita R. – Rotita Rep

Dear customer,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Elaine Has Earned 10 Votes

Elaine H.'s review of Rotita earned 8 Very Helpful votes

Elaine H.'s review of 6pm earned 2 Very Helpful votes

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