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Placed order 3/26/2017 and today is 4/26/2017. Still nothing. Tracking says order is delayed. No follow up. Has not responded to my original email to customer service 2 weeks ago. Sent another one today. This is my first experience and it is not a good one. I will not be shopping here again. Communication and follow up are part of the process.
Order ref: **************600
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I ordered a bag to Ukraine and paid all taxes plus shipping. The bag arrived defective - the logo...
Hi! We're so sorry about your experience - this is not the level of service we like to give our customers. We've investigated your order and found that a customer service agent was able to help with a refund. We will also provide coaching to ensure a delayed response won't happen in the future. Please let us know if you need anything else!