6pm Questions & Answers

Ask a question

Here’s what consumers have asked with answers from 6pm staff and previous consumers.

40 questions answered
18% answered in 1 day
Question:

What about shoe & boot size? are then true to ur shoe size? do i order the size i wear or do i need to order a half size bigger?

Answer:

Hi. Depending on different brands of shoes and boots, I normally order my normal size. Hope this helps a little.

By joni k.
Question:

Does 6pm take a long time to ship? can this site be trusted

Answer:

Got my shoes in three days. Much faster than I anticipated.

By Nicole G.
See more answers (6)
Question:

Hi, i am very disappointed that have not yet received an answer to my two emails earlier today about the incorrect image showing for one of the items in my order summary. does anyone read emails from customers? i just spent over $750.00 on clothes and shoes and can't even reach anyone at the number listed for customer service. this is very poor service!

Answer:

I disagree - I've had great customer service from them when I've called.

By Angela P.
See more answers (6)
Question:

Hi when i look at the website jacket has one price. after moving it to cart, its price was increased from 129.99 to 162.99. when i go back to website it still shows 129.99 how come it will change the price when i am ready to pay

Answer:

That answer from their employees is fictitious. They do not correct price after you order. Returns are not free. Orders cannot be corrected or cancelled. Also, being in the Zappos.com family, they know good and well that network changes update in real time for legal purposes. Oh, and most all the software suites operate on that model. So when adding to the cart, the page refreshes. A price change would show. They also fail to update quantities until one is checking out often. This site is a joke.

By Derek c.
See more answers (3)
Question:

I'm really exited with the prices i see in 6pm. but i'm it's strange for me to my tommy bag for example for only 50$. so plz help me understand if the products are real ones or fake ?

Answer:

Hi Lusine! We apologize for the delay in answering your question! Rest assured, all the merchandise we sell is new, 100% authentic and we are authorized retailers for the brands we carry. As with any brick and mortar store, we may have items returned but we have a team dedicated to checking returns prior to restocking. I hope this information is helpful and if you have any further questions or concerns, please don't hesitate to contact us directly at 1.888.676.2660, 6AM - 8PM PDT or cs@6pm.com. Thank you!

By Justin F., 6pm.com Account Manager
See more answers (2)
Question:

I just want to know if the shoes are fake my sister got a pair of new balances and the material didn't seem real

Answer:

Hi! We only sell authentic brands that come directly to us from the manufacturer. Please call us if you still need any help at all! Thanks! 1.888.676.2660

By Justin F., 6pm.com Account Manager
See more answers (2)
Question:

Are the patagonias fake?

Answer:

6pm.com is owned by Zappos. All of the products I have purchased have been authentic, including Patagonia. I seriously doubt that any products sold by a Zappos owned company would be anything but authentic.

By Carey S.
See more answers (2)
Question:

How long have you guys been in business?

Answer:

I can concur with what Aiysha g. Is saying

By Jonathan M.
See more answers (2)
Question:

Hello i wated to order the lacoste zine deck shoes but which sizes do u depend on? the us or uk please answer soon thanks

Answer:

I live in the US, but periodically order shows using the UK sizing. I wear a US size 9 but usually order a 40 which fits me perfectly. I hope this example helps.

By Sonia M.
See more answers (2)
Question:

Hi, i usually wear a us 8 or a uk 6. are 6pm shoes true to size? meaning if i ordered a closed toe shoe in my normal size, would it fit?

Answer:

Good Afternoon. We carry various sizes from many different brands. If you aware of your sizing in a particular brand, those will fit comfortably. All 6pm.com merchandise comes from the manufactures and would be true to size on their sizing system. If you are a bit uncertain if a shoe is going to fit, we can cross reference the brands sizing guidelines to your feet to see what size is the perfect fit. Did you have a particular item in question?

By Justin F., 6pm.com Account Manager

Can’t see your question? Ask to get answers from the 6pm staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
Have a question about
6pm?
Post Review