1stDibsReviews 1,161

I bought a wallet from Lampoo a dealer for 1st dibs and they are trying to keep my money after saying they would refund my money. Now I'm fighting to get my money back. Not a 5 star company. Better off buying somewhere else online. These people are horrible. Customer service is terrible and non caring and don't expect to get a refund. It's a trap. Update... I did get a refund but I had to put up a fight...

I purchased a purse for $1000. Needless to say it came looking like a $35 goodwill purchase. It smelled like cigarettes, had tears and stains beyond repair. I provided full photos and description the same day for refund. I was given a run around for 3 weeks. Now no refund, and I'm stuck with junk. I am so disappointed in this company. In america we expect quality and customer service, both of which they do not have. I will never recommend them to anyone.

1stdibs is a standout, as an e-commerce site, for offering some of, it not, the BEST high-quality, antique and luxury items.

The website is a great e-commerce platform: first, it's design is visually a standout; how it presents items, ability to communicate with a Seller, and, the process to complete a purchase.

No adverse experiences, whether an inquiry to a Seller or a completed purchase, has, yet, to be encountered.

Prices are in-line with the quality of items offered, but, with many Sellers allowing for Offers to be placed, it is a highly, recommended venue to check-out - when seeking that unique, one-of-a kind item.

I have purchased several items on 1st Dibs textiles, framed art, and decor. I have bought items sourced both from the US and internationally. I have had mixed experiences. It is important to check of the individual seller before making an offer. Look at all of their listed items, assessing them for consistency and quality. See whether they also have a bricks and mortar shop or gallery (that is a positive sign). I made the mistake of buying an item in haste from a seller that I later learned was also selling many ridiculously priced garage-sale junk pieces (calling this junk "vintage collector's items" or something similar). I had not taken the time to look though his full listings because I was in a hurry. That kind of flea market stock list is a huge red flag. Avoid those shops.

The bid process is pretty good on the site, although I once had a seller try to deny that he had accepted my lower bid when I who had not seen his acceptance mistakenly accepted his higher counter offer. Not sure how that happened, but I won that argument. If you tag an item as a favorite and wait, the seller may send you a discount offer after a time. The website also holds sales featuring several shops at a time, and will notify you if a shop you liked is included. Be aware that some 1st Dibs shops post prices that are hugely inflated, expecting the price to be bid down. If you do your research and you know the going price of what you are buying, this is a safe place to shop.