1stDibsReviews 1,164

Bought an item claiming to have free shipping and paid in full. - Confirmation email states this. Package doesn't arrive and I find out it is being held for owed duties. No one warned me of this significant added cost. Have sent 1stdbs several emails that have gone unanswered. A "James" has called and simply states pay the duties or pay to return the package. I'm stuck.
They are not a marketplace. They just take their commissions and leave the customer without any assistance. They should not have foreign sellers on this site if they are not going to also identify duties that will be assessed.

Misrepresentation of items by vendors. Beware! You get stuck with restocking fees and return shipping fees that are large. I would never ever purchase from this company again. The items are very expensive for what they are as well. You are much better served to see items in person and purchase locally! What you see is not what you get on this site. These are serious investments and there's no back up support when you get taken. Seriously considered the risks!

Buyer Beware! I wish I would have come here to see the reviews before my wife bought a $10,000 bed through them. It was to be made in 12 weeks and it has been 9 Months. The worst part is the dishonesty, month after month of "oh yes, its's getting picked up this week" etc etc month after month. We can't get a refund go our $10,000. They say, "The merchant doesn't allow cancelations" Really? So it's okay for the dealer to take 5 years? What is the actual reasonable time limit? We were quite generous and gave them ample time to resolve the issue, but lie after lie, we are done! Tara Shaw is the crooked dealer in New Orleans. These two companies are thick as thieves!

Bought a coffee table that turned out was badly stained. The photos were high misleading. The service people were totally unhelpful. Would not let me talk to a supervisor. With shipping the table cost me $2200. The refund was a little more than $409.
Don't buy from tm1stdibs. I was a customer who bought thousands of dollars of items. They treated me like dirt.

I ordered very expensive earrings - what a fool I was not to look at reviews first. They promised they would be here within a week because I was traveling. Needless to say, they lied.
When I complained I got a response back that was threatening, insulting, barely literate, no punctuation - when they had lied. It's fairly shocking I wish I could post the screen shot here.
Now nervous about whether this will be the real item or a cheap fake after reading the reviews below.
BUYER BEWARE!

I purchased a table from a vendor on 1st dibs. I sent a wire transfer of 4100 dollars. I never received the goods. Found out the company is a fraudulent company that scams people and never sends the goods. 1st Dibs would not help me at all. I was scammed out of 4100 dollars and 1st Dibs refused to help. They are not a reputable platform. Do not buy through them!

They will steal $1582 from you. Beware! I made a purchase for a ring for $1582. They cancelled the order then said that I never made the order and to try again. They already took out the money! Beware!

There is a 18h century Liverpool American ship creamer on 1st dibs for $7000. The exact pitcher right down to the #15 tag on the bottom is on the New Hampshire live auctioneers for auction or buy for $3000. Look it up! Something doesn't smell right.

I wanted a diamond ring for March. Ordered it in Jan 2021. It is June 2021 and neither do I have the ring, and nor is anyone following up. I have sent more messages than I can count, and on multiple platforms. Luxury marketplace? Amazon is better than these guys. They had the nerves to even tell me I can not cancel the order, when I got fed up! Neither will I ever purchase from 1st dibs, nor will I let anyone in my circle do that ever either. Not only have I lost the chance to have the ring on time, but the 1 month I wasted on getting the custom ring made. Now in 2035 probably when this is resolved, then I have to start over and get a new ring custom-made. But it will be from a better platform, of course!

1stDibs undoubtedly sells quality products. My concern/complaint if you like is not about the aesthetics of their products. Just be mindful that by going direct to the actual manufacturer rather than 1stDibs you can save considerably monetarily, and get clearers insight and information about the item you wish to purchase. When it comes to purchasing lighting for export from the USA to another country be absolutely sure of your local wiring standards and that the manufacturer/1stDibs can warrant what they send you- will to comply with local standards. Despite assurances from both we were supplied with lamps that were not to wired to standards for the country we live in. We had no recourse.We had to have the lights modified (low voltage transformers incorporated). Check all fine print as deep in the T&C's are conditions that should be more evident. Secondly be aware of the duties and taxes for importing to your country- as they are not openly evident as you go thru the online purchasing process and can add literally $100s to your purchase price. In our case almost $400... on top of a $2000+ purchase. Our first experience with 1stDibs and a very expensive and disappointing one.

I sent for a ring from u. K. they sent it to America by mistake I have been sent a bill for customs that has nothing to do with me as I did not send it to AMERICA they did I have tried since January to get them to pay but just get put off I now have had to pay this bill they are cheats.

The WORST customer service I have ever experienced... EVER! They are a joke. I spent over two weeks calling and following up multiple times just to try and get a return label sent to me, often times speaking with the same service agent that lied multiple times about sending it then and there. And on top of it, this return was for a fraudulent item I purchased from 1st Dibs. Needless to say I will never be a customer of 1st Dibs again. I don't understand how they are still in business considering the service I received.

I have 2 had experiences with 1st dibs, the 2nd was a nightmare. I bought a $3000 copy of a Picasso ink print after speaking with the gallery help 2x, once specifically about the condition of the paper. Although they said No Return, I was confident that if it were what as1st dibs online description said and what the gallery's help said, it would be good. The 9x12 print arrived and the paper was completely frayed and irregular on the whole left side of the paper and the "OFF WHITE" paper was actually ORANGE! Came to find out it was a page torn out of a book which was NEVER described online or in telephone calls. I had been searching for Wall Art, nothing like this ever occurred to me as a possible product. After 3 communications with 1st Dibs, their response was 'a bad experience like this through them was RARE AND THEY WERE SORRY'. No Certificate of Authentication, as promised by both dealer and 1st dibs follow up, was ever sent. JOHN SZOKE GALLERY

Truly an atrocious company. STAY AWAY!
Their lack of customer service is beyond. I would much rather deal with the seller directly on a platform like InCollect.

DO NOT BUY FROM THIS RETAILER.
The watch arrived with no issues. However, the watch was too small for my wife.
I contacted the company within the 3 days and was issued an accepted refund.
However they would not and still wont provide a return address for the watch and now say I am out of my return time and cannot get a refund.|
This is theft. I will be reclaiming my money back through my bank on the grounds of fraud.
It is disgusting that this company is attempting this.
Choose any other website for your purchases. Save yourself the stress and the money.

Buyer beware - the so-called buyer protection didn't protect us. I bought a custom-made dining table, described as ebony walnut. They offered me the choice of "oak", which I selected. All materials on their website described the table choices as being made of "oak", "walnut" or other types of wood, and under "materials and techniques" the only item offered was "walnut." In discussions with the manufacturer the table surface was described as a choice of "rift oak" or "plain sliced oak". The table I was delivered was made of veneer over MDF, and simply glued together; the quality of the table was poor, and it was delivered in the wrong color. At no time was the table described as being made of veneer or MDF, as is customary to disclose about the construction of wood furniture. I've attempted to resolve this matter through 1st Dibs customer service and they offered a partial refund - the customer service agent originally wrote that they intended to provide a refund of $6,000 on a table of $14,000 -- hardly satisfactory vs. the request to simply return the table for a full refund. However, the agent then came back again to say that the offer of this refund itself was even in error, and that the most that 1st Dibs would provide was a refund of approximately $4,000 and that was their final resolution. 1st Dibs took the position that because the table was not described specifically as "solid oak" (only as "oak") that it was not misrepresented. Buyer beware -- it's extraordinary to me that a marketplace that relies on trust would allow this lack of disclosure and then claim that the information was not misleading.

Do not use this website. They are complete scammers! I bid for a pair of earrings and won the bid (paying through my paypal verified account). They proceeded to request all sorts of personal documentation and information (which given the fact that I was paying through my paypal verified account) there was absolutely no need for further information. Extremely dangerous and unsafe practices for buyers. DO NOT TRUST. I of course refused to provide any unnecessary 'extra' documentation. BUYERS BEWARE. UNSAFE AND UNTRUSTWORTHY website. Don't bother with 1stdibs!

Purchased an item and color was not as shown. Agreed to refund, however, I requested refund by check or ask for refund to be sent to a different account due to fraudulent activity on account of payment. After ordering from them, had 3 money transfers withdrawn from my account. Account was frozen by bank until it was investigated by bank. I ask for a refund in form of a check or to another account. Would NOT agree to that, so stuck with an item I will never use or wear. Will never order from this company again.