1stDibsReviews 1,164

Have tried on the live chat four times to speak to someone regarding a very expensive piece of furniture that arrived damaged. After two months still unresolved, each person at 1st dibs I speak to tells me they can't provide info, they had me wait home twice for a pick up that never occurred, the info they gave me for the courrier doesn't work. I'm just stuck. The customer service is horrible.

Purchased a $10,000. Art work and after 4 weeks hadn't received any tracking information. 1st Dibs did not respond to any online enquiries. I had to call from Australia to get any help and even now still have no item and they are holding my money. Appalling business. Would def not recommend a purchase through them.

Do you truly believe there is a warehouse with 10 one of a kind handpainted 16th. Century pianos? Whoever vets these sellers have got to get a kickback. Maybe Micheal Jackson's Estate or one of the royals but not your everyday Joe trying to make a buck here and there. Ridiculous.

1st Dibs is not only enabling bad business practices by their sellers but is complicit in them. Last month I ordered 2 pillows worth a total of $1115. The pillows were no longer in stock and instead of alerting me, the seller chose to send a similar set and included a note for me to reach out to them directly if I had a problem. (please see contrasting photos of pillows ordered versus pillows recieved). Three weeks later, endless phone calls to 1st Dibs, texts/phonecalls back and forth with seller, and an unwanted trip to UPS...I am still down $116 and am initiating a credit card dispute if I'm not refunded by the end of the day. Insult to injury, after reading through the1st Dibs customer reviews of this seller, I learned I'm not the only customer who received a similar "bait and switch."

This leads to the most egregious part: When I attempted to write a review of this seller on the 1st Dibs website, I found there was no longer a "review" button option for this seller. I reached out to 1st Dibs and received the following response from Rachelle from customer service:

"After discussing with the relevant team, they let us know that the orders that have been returned, do not have the review option on the 1stDibs system. We apologize for the inconvenience caused. Unfortunately, you cannot leave a review for this order."

The WORST customer service response to date.

We purchased a very expensive ring. Luckily, the designer is working with us on the repair. 1st Dibbs basically abandons their customers after 7 days of receipt. In our case the product was defective and a diamond fell out. We had to track the designer down ourselves - 1st Dibbs basically abandons their customers! I would not purchase anything from this channel!

I placed an offer on a bag sold by Mastro Geppetto Vintage a seller on 1stDibs since 2017. Their counteroffer on the bag was $1073. I looked up their website and found the same bag for $796. When I questioned the seller, they admitted that the bag on their website was rated "good" with color inconsistencies and wear was the same bag they had listed on 1stDibs as "excellent" without any description of wear. After I sent the question regarding the discrepancy, my order was canceled and they said the bag they were holding for me was now sold. I definitely dodged a bullet. Buyer beware!

Truthfully, I haven't had a customer experience this bad since I shopped on the Chinese website of "StyleWe" which used bait-and-switch techniques to commit outright fraud and theft. I associated this level of fraud and deception with Chinese business culture. So, I have to ask: IS THIS WEBSITE BASED IN CHINA? Is 1stDibs a subsidiary of a Chinese corporation? I bought a $3100 chair from a scammer that I first met on 1stDibs. He invited me to look at his antiques website. I tried to report his scamming to 1stDibs and THEY COULD HAVE CARED LESS. He's still advertising on 1stDibs the same product that I had paid $3100 for. 1stDibs representatives just laughed and couldn't be bothered to respond.

We were going to be out of town at the time a large, expensive painting was to be delivered. We communicated directly with the mover 1st Dibs assigned. We simply asked they call us with an hour's advance notice so we could have someone meet them at our building in New York City. They agreed. Instead, the mover dropped the painting off on the sidewalk outside our building, drove away, and never called. We asked for a refund on moving costs from 1st Dibs (the very least they could do) and they never bothered to respond. We will *NEVER* order anything from a 1st Dibs vendor again.

I ordered a midcentury modern piece of furniture. It was reported to be "in perfect condition". When it Arrived, not only did it have several impact damages (perhaps from shipping?) but it also clearly had a fake "xerox" copy picture in one of the panels that should have been covered by glass and was not. Clearly not the quality touted. I have communicated with 1st dibs many times with no resolution. I warn Folks to stay away from this site as You can't tell the good front he bad sellers and 1st Dibs isn't working to drive out the bad ones.

I bought what I thought was a complete fireplace for $2000. I only received the outer surround. Ok, my mistake, but the top of the mantle was completely broken off. Not my mistake. I wanted to return this and get a refund but their customer service is non-existent. They write very caring, sympathetic emails about how they are going to resolve this matter but that's all they do until they ghost you entirely. I lodged a complaint with the BBB. Buyers, be very aware that should something you buy arrive damaged, you are on your own. There is no help from the person you buy from or 1sdibs. Truly a shady business.

Worst buying experience of my life. I would have lost over USD $4000 if it had not been for my bank processing a chargeback. The seller stopped responding when I flagged that the item was not as described, then 1stDibs ignored me for weeks until they realised I'd got my money back. Then they hassled me non-stop to send the item back, which I did, but I kind of wish I'd kept it because they're so so terrible.

DO NOT BUY FROM 1STDIBS!

DO NOT BUY FROM THIS COMPANY- I ordered a ring that I specifically asked to be delivered before I was leaving for out of town in a week and was promised this would be the case. The ring was NOT delivered by the date promised and was NOT delivered to our home late or ever as we have RING DOORBELL footage that shows USPS arriving and delivering a package that day, but never FEDEX even though FEDEX claimed I signed for the delivery (again I was OUT OF TOWN, so not possible). I supplied 1st Dibbs the RING DOORBELL footage, my plane and hotel itineraries as proof and informed them I requested delivery by a specific date and they told me FEDEX denied the claim, as it was signed for (a straight line) and delivered (lie) and the only thing I could do is to file a police report for theft. How can I claim something was stolen if it was never received? How can this be on me when the contract was between 1st Dibbs and FEDEX to have me sign for the delivery and that never took take place? How can a company not care that you paid them with nothing in return and will not dispute FEDEX over their customers claims and proof? DO NOT PURCHASE ANYTHING from these people. THEY DO NOT CARE IF YOU GET YOUR GOODS OR NOT- DISGUSTING PRACTICES.

I have been a customer for over 3 years, have made 21 purchases totaling slightly over $160,000.00…probably considered a good customer. But, I have had a terrible experience with a seller over freight charges. He (Florin Antiques, Madrid) shipped my purchase via sea shipping, and quoted the charge as "in-home delivery". In actuality the service he arranged only shipped the item to the U.S. port of entry for the amount that he quoted, and which I prepaid. The freight charges to get the piece actually delivered to my home were almost twice as much more than what he quoted. I suspect he misunderstood due to not being particularly fluent in English. But, 1stDibs customer service was basically nonexistent. They simply wouldn't do anything to mitigate the situation, and even pulled down my review of the seller. Their promises, assurances, declarations, and guarantees regarding the support they will provide are useless. I hate that one bad experience out of 21 has made me realize that if there is a problem you are probably on your own. At the very least I would recommend that you not let any foreign seller use any freight company other than DHL.

I directed this feedback here because 1st Dibs is enormously hard to get in touch with. As one example, I was unable to find an e-mail address for their magazine.

Their items are truly exquisite; however, my complaint is about a recent article on a Japanese designer:. Mira Nakashima Reminisces about Her Father's Career and Her Famous Namesake Chair

How unfortunate that this article inserted a pointed reference to the Japanese internment camps in a discussion of art. Will the Liberal Left ever depart from its ongoing vilification of the United States?

Please keep politics out of art journalism? How disappointing that radicals comprise a good chunk of the fashion and art sectors in this country.

Chelsea Moore

After looking at numerous Diamond Rings on the website for an anniversary present for my wife, we placed an offer. The offer include normal data such as name address credit card number etc. We placed the offer and were told we needed to provide a copy of a government ID to continue the transaction. I enquired through email as to why. No answer for 3 days, there is no telephone number I can find to call and speak with someone, Finally I found a option to chat with someone who told me my transaction had been flagged I asked why, he did not know but they had to have my ID. I said why you have a valid card and I know this as you have a pending charge against it. Still needed my ID, what do you do with it I asked, we delete it, how do I know, trust us I was told. Never tried so hard to buy a ring in my life. Not giving and ID to a company I should "trust" who already has funds in hand. No reason for this I can think of and I do a lot of transactions. I would avoid this site and doing business with them as I find there practices questionable.

Item arrived damaged from shipping. Poorly packaged by seller. $2300 and have yet to hear back from 1stDibs in 4 days.

Accounts payable ignore requests for payment eventually sending anonymous e-mail informing your payment is being processed.

Tried to buy an Eames chair for 11k. Seller gave a shipping time and quote before I purchased. As the expected delivery date was nearing all of a sudden the "drivers van" broke down with a "broken axle". Said he was in Chicago. Made me wait another 2 weeks and when second delivery date neared the "truck broke down again in Colorado". Upon contacting the seller, the seller claimed the truck just had left LA. I called out the lie and contacted 1st dibs support. Upon which they engaged a "new driver" and all of a sudden they handed over the item in Portland to their driver. Upon pressing them for a date and time of delivery the "driver" called and said it would arrive in the evening. 1h later he called and claimed that he could only arrive at midnight due to road closures along the way! At this point I had severe doubts of the legitimacy of 1st dibs and their sellers. I called them out in the chat for their lies and they bascially admitted that they lied to me from the get go about the shipment. Very sketchy and I assume they never had the item in possession or they are dealing with contraband and forgeries of high value items. I asked for an immediate refund and put a fraud claim in with my bank. I think this is a scam place and unfortunately I did not check here earlier. Certainly nothing to ever recommend or repeat.

Hi
John I'm sorry I'm writing to you so late. I know I was saying you wrapped so gorgeously
Thank you