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43 Reviews by Patricia

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Wayfair

Wayfair

10/21/19

I thought I should send Wayfair some love here, because I see so many negative reviews. I have placed numerous orders with the company, all of them for garden items. I even purchased a garden structure that was around $2000. It arrived in perfect condition and is exactly as shown on the website. We love it. Everything I've ordered from Wayfair has shipped promptly and arrived on time. There have been small problems just two that I can recall but Wayfair took care of them immediately. One glass light arrived with cracks, and that was replaced immediately. One solar light would not work, and they sent a new one. It's always refreshing when a company's customer service policies are sensible and non aggressive. For the cracked glass item, Wayfair just asked for photos, and then sent the replacement. For the light that didn't work, they trusted me that it didn't work, and sent a new one. That is how a company earns loyalty from a customer. I recommend Wayfair.

Etsy

Etsy

10/18/19
• Updated review

Update: I phoned Etsy customer support today and the rep hung up on me. Stay far away from Etsy.

Phoned back and asked for a supervisor. Was transferred to a man who identified himself as such. He repeated pretty much the same script I heard from the first rep I spoke with: "This has to be escalated to management." In other words, I am supposed to sit back and wait, and trust that Etsy will intervene. Someday.

Later, I received this absolutely bonkers communication from the seller, Shaynegreco (this rant is is harassment, btw, since I told him not to contact me):

" ETSY DOCUMENTATION:
This woman "patricia" is a scam artist and a skilled manipulator. Her extremely aggressive behavior, abusive language, and constant threats are a tactic to scam victims. It is apparent she has probably done this before to other people. Her main objective is to keep what she has ordered through Etsy and bully the artist into issuing a full refund without returning the item. I have not allowed this person bully me into getting ripped off. I have spoken to UPS and they have agreed that this is most likely a scam. I will issue a refund after UPS has inspected the box and made sure it is not filled with garbage or some other refuse.
I have been a member of Etsy since 2010. My reputation is crystal clear. I have written documentation of everything that has happened with this transaction. Also of My Contact at UPS, Seth SXXX can verify everything that has happened up until today including his recommendation that I wait to refund this "woman" until UPS can verify it is not a bunch of dented tin cans...
Further more, I ask that you consider banning this buyer "patricia" from ripping off anymore unsuspecting artists on Etsy. I will pursue this matter though the proper means after this specific incident is closed."

FYI : UPS packed the broken item for shipping, so who do you think they will back in this fight? Right. They don't want to pay the parcel insurance. UPS picked up an unopened parcel, for return. So how would I have replaced the (broken) item with "tin cans"?

This tantrum would be funny if this deranged person didn't have almost $1000 of my cash.

So, be aware that this quoted convo is from one of Etsy's longtime sellers. Such a fine man! And example of all Etsy stands for. I guess I really wanted to keep a pile of broken ceramic? Why? Astounding. As if I like wasting my time with people like this?

Totally through with Etsy. I feel sick having had any contact with people that are so clearly unbalanced. Etsy offers zero protection. And this guy has my address.

Original post: I was advised even encouraged by a Etsy customer support rep to file a case against the seller (Shaynegreco) who cheated me and violated Etsy seller rules. The rep told me that I would be able to file the case on X date, and that date did appear on the order page (as a click-on notation "file a case or leave a review after X date"). So I believed the rep, and I waited. But when that day arrived, the notation on my purchase page had disappeared, and there was no link for filing a case or reviewing the purchase! (I have since figured out that I could go around their block on reviewing because they neglected to remove the review link from my invoice, so right back at them...). In order to file a case against an Etsy seller, you have to go through your order page, using that link. So Etsy lied to me and sided with their crooked seller, "protecting" him against the evil customer who was cheated. I'm the victim here, not the seller. They did this even though the customer service rep had AGREED WITH ME that the man was cheating the system! What a farce. I cannot believe that a publicly traded company could operate so dishonestly. It's sickening, really. How can Etsy employees live with themselves, knowing that the company is devoid of ethics?

“Discovered a scam: seller manipulating system”
10/12/19
• Previous review

(Update: Seller actually accused me of lying about the breakage! Also lied about when he put in UPS pickup request. Lied about everything, really. So this matter is being resolved through PayPal. Avoid this seller. Better yet, avoid Etsy altogether.)

Ordered a ceramic piece from Shaynegreco that was $850 plus tax and shipping total $945. Projected order fulfillment was several weeks out. Weeks later seller contacted me through direct email to tell me the item was finished and would ship "tomorrow." Days passed and I heard nothing from him. I messaged him on the Etsy site, and he said that it had shipped, but I had no tracking and my order was still listed as "not shipped" on the Etsy site. Next day he took the item to the shipper, and UPS sent me confirmation that it was waiting to go out. So that was the seller's first lie. I noticed that the purchase was still listed as "not shipped" on the Etsy site, and thought maybe the seller was just lazy about updating it. Then the item arrived obviously broken, clanking in the box. I did not open the carton. I messaged the seller to ask what to do. He said he would arrange UPS pickup of the box (I told him, preemptively, that I would not drive it to the UPS depot for him, so don't assume that he was being helpful), and he said I would get my refund "when UPS has it in their possession." That means a delay of several days, if I am to get it at all. I told him he needed to refund me immediately, and he stopped responding. So here is where the manipulative scam became apparent. I went to my purchase page to leave a negative review and put in a compliant with Etsy and I see that those two options are not available on this purchase because Shayne has not activated order fulfillment! (For those not familiar with Etsy, a buyer clicks through her order on the Orders and Purchases page to post a review or to report problems to Etsy. But those prompts do not appear on orders that are still awaiting fulfillment.) Given the fact that Shayne went around the Etsy system to notify me of (delayed) shipping, I am certain that he did not enter the order fulfillment into Etsy's system because he wants to block buyers from reviewing and reporting him to Etsy when orders go wrong. Really dodgy. Makes Etsy look bad. I have reported this to Etsy customer support, and will file a claim against the seller if he does not refund my money. But this may have turned me against Etsy for good.

“I've had mixed experiences here”
9/22/19
• Previous review

Amending this review to give people a heads-up on one way sellers manipulate the system on Etsy. I recently received a destroyed shipment from an overseas seller, and the heavy breakage was clearly due to careless and inadequate packaging. The seller did refund my money, but he also cancelled the original transaction rather than categorizing it as a return or refund. I thought this was odd. It's dishonest because the confirmation for the transaction said that the "seller and customer agreed to cancellation" as the reason for the change. I did not agree to it. What the cancellation did was stop me from posting a negative review. It also keeps his seller record clean because Etsy will kick out sellers with too many one-sided cancellations by sellers, where orders could not be filled.

Etsy does have some reliable vendors. It also hosts some charlatans. I've been buying from the site since the early days, and have been ripped off a few times. But I've also purchased some great stuff. Unfortunately, seller ratings mean nothing these days because Etsy deletes negative reviews. So in assessing a seller you have to look at number of transactions, how long the seller has been on Etsy, and this is crucial look for reviewer photos of purchased items in the reviews. Do they look like the listing photos? Use a form of payment that provides you with a consumer protection guarantee. I am very careful about overseas sellers because three of my worst transactions were from sellers in Thailand and Ukraine, but I do still buy from overseas. (Back when Etsy had a small window for filing a dispute, some overseas buyers would purposely delay shipments long enough that they would arrive after the window closed. But Etsy has since extended the window to I think six months.) Etsy response time for customer service enquiries is good these days, but they still side with the seller in almost all cases. The sellers are who support Etsy, with the fees for listings and extra for promotions. Buyers aren't as loved.

Madewell

Madewell

10/16/19

(I discovered, in corresponding with customer service, that these jeans shipped much later than I thought. I order a lot of jeans from Madewell, hence my confusion. So this order was backordered for six months! Awful!)

I recently contacted customer service about a defective pair of jeans that I received in the spring. Because the jeans had been on a long backorder (really common with Madewell), they arrived at the beginning of the hot season, and I had not worn them all summer. I first wore my new jeans in the cool fall weather. It was only then that I noticed that they were deformed in the way they were sewn, which was something that was not evident on initial try on. So I contacted Madewell with a complaint. I stated in the email that I knew the item fell outside of return guidelines, but they need to know about this quality control problem. They emailed me back saying that yes, the return requirements dictate that the item be unworn and no more than 30 days in hand, but that they might have "other options" to explore. They asked for more information. I provided it, and then got a reply saying that the jeans fell outside of their return window, so there was nothing they "could" (would) do. This was something that I had acknowledged up front. So why bother saying there might be some remedy? Awful customer service. I'm over Madewell.

Trees of Antiquity

Trees of Antiquity

10/16/19

I have purchased plants online for as long as that was an option. Before that I bought them over the phone. I have been gardening seriously for 40 years. The trees I have received from Trees of Antiquity are among the best bare root specimens I have ever purchased. The send out large-caliper, well branched trees with well developed roots. I have approximately 20 TOA fruit trees in the ground at the moment. Most of those trees produced fruit their second year. I recommend this business without reservation.

HerRoom

HerRoom

10/5/19

Update: I had a good laugh at the company's snotty reply, below. What a great way to win over customers! Glad I stopped shopping the site. They suck. I've figured out what the rush of rave reviews is about. HerRoom is forcing customers via a pop-up window to post a review here in order to complete their transactions and get an order number. Awful company.

I count 22 HerRoom full-star reviews in a row, all arriving together on the same day (today), all from reviewers with just one review on file. Shame on you, HerRoom. Yours is a business that I used to support. I've placed at least a dozen orders with you, over the years (the last one in 2018), and perhaps more. Now you have lost me. I hate it when businesses have their employees flood review sites with fake reviews. (Since you need an order number to review for HerRoom, how did those fakes get in, hmm?)

My ordering experience with HerRoom was always unpredictable. They would draw me in with a sale item that they did have in stock (emails announcing that brand X is on sale), but most of the time anything else I added to the order would be backordered. Sometimes the backorders were for many weeks. I'd often cancel items that kept getting delayed. I kept returning to the site because they carried so many brands and had good sales, but overall I would say that order fulfillment was terrible. Finally, I started buying my lingerie elsewhere.

As proof of their backorder habit, here is an excerpt from a 12/2018 HerRoom email:

"We have not forgotten you! The items you selected which were on back order have arrived and we are prepared to ship them to you immediately. In order to complete the shipping process, we will need to update your payment options. Orders paid for with PayPal cannot be resubmitted after a 30-day lapse, but you have several options..."

CurrentElliot

CurrentElliot

10/5/19

Update: had to get my refund through PayPal dispute, escalated to claim.

Current and Elliott used to make really good tee shirts that fit well and lasted for ages. I recently purchased two online, though, and one arrived with a large hole in the collar binding. The hole was front and center on the shirt, and fully visible inside the clear plastic bag the shirt was packaged in. Yet the warehouse sent it out anyway. The company sent me a return label when I reported the problem, and I mailed the defective tee back to them. Most reliable, ethical companies would have either requested a photo of the damaged shirt, and refund me up front, or would have refunded me when the return package was scanned. Not Current and Elliott. After two weeks had elapsed with no word on my refund, I emailed them. They replied with a confirmation that they'd received my returned item, and they stated the standard "allow 7-10 business days for processing your refund." But they had already had either nine or 11 business days to process it, depending on how you count business days days. And the refund was for defective merchandise they sent out. So there is no justification for making me wait so long for my money. These are $90 tees shirts, by the way. It's a good chunk of change they are holding. Do not recommend this company!

Gilt

Gilt

10/5/19

Update: Right after I requested that my order be canceled because the predicted fulfillment date was too far out, I received an email saying that Gilt is so sorry but they cannot fill my order as the item is no longer available. Right. So did they see this review and decide to bail on the order? I think so. It's sort of funny, but the fact is they wasted my time and held my money for too long (or at least the preauthorization for the charge), without ever having the merchandise I purchased on hand! The way they pitch their flash sales is that they have limited inventory, and that there are "only two left!", and so on. But they don't have the stuff in stock, apparently, based on the delay in fulfillment. Very misleading. Very dodgy.

Original review: So I bit of one of their dangled flash sale baits. Purchased some Tom Ford eyeglass frames. Found out only when I have completed the purchase that they won't ship for a month! Totally dishonest sales practices there. Now I see reviews here saying that the site sells fakes, so I am so wondering what I will receive. And when. The delay in shipping is a red flag for this not being a sale of genuine overstock, but knockoffs made to order. I just now went to the Gilt website and looked up my order to see whether I could cancel it. Answer is unclear. So I clicked on return information for my order and it said that "none of the items in your order are eligible for return." The flash sale listing pages had noted all items as eligible for return! Again, totally dishonest business practices.

Third Love

Third Love

10/2/19

I'm surprised that Third Love has so many negative reviews here (one of them hilariously prudish!). My first purchase of two bras worked out well enough for me that I placed a second order for two more. The bras are well made and comfortable. They are high priced, but I think the quality makes up for it. I get adequate support in their bras without the underwire I usually need. I think their claim that only they can fit women correctly is a bit much, though. Every bra manufacturer has a slightly different fit to their products. In the better quality bras, this fit will be consistent enough that you can order a bra in a new style and chances are high it will fit. This is true for Chantelle bras (another expensive brand). What Third Love has going for it is the extensive fitting information they provide online, and the fit assistants who are available for questions. They offer free exchanges and a generous return policy. I ended up exchanging my first purchase for a bra size that I have never worn in any other brand. That doesn't mean that I have been wearing the wrong bra size, as Third Love claims, but that Third Love has their own, unique fit. I think this company is worth a try. Might not work for you, but it did for me.

Quoddy.com

Quoddy

10/2/19
• Updated review

Submitted a request for contact on this matter, got back a "What can we help you with?'. Replied with explanation of problem with evaluation and "repair" of my shoes. (Not only. are they still too stretched out, they just don't fit anywhere since the adjustment. I think the repair crew lessened the width of the forefoot, so now the shoes are really loose in back and pinching my feet in the front.) Customer service has, so far, ignored my reply. Do not recommend this company for anything! Reviews on the website are meaningless because they will not publish anything critical of their products.

“After all that waiting, did not fix problem”
8/26/19
• Previous review

I finally got my shoes back. They are beautifully polished and clean and new looking and they even included an extra pair of insoles and a pot of glue to attach them, which is a little weird but the shoes are still too big. And they are too big because they stretched out excessively. Which is why I sent them in for assessment, right? So why did they bother? They should have just accepted the return and refunded my money and left it at that. They lost a customer anyway, and wasted money on the ineffective refurbishment and shipping. If they had just refunded my money I might have still, some day, purchased their other shoes that are adjustable. Ridiculous.

“They cherry pick reviews, and cherry pick their guarantee”
7/29/19
• Previous review

Update 08/17: When I emailed the customer rep (again) asking what was going on with my shoes, she replied that she had emailed me an invoice a week prior, with the order number for "warranty repair" of the shoes (Quoddy everything because they treat everything like a purchase, even no-charge things like assessment for repair or replacement). This was a blatant lie. She said she would send the invoice "again." I received that email, of course, and noticed that the invoice was dated that day. So she had just generated a new invoice after I asked about it. Why do people lie about things that can so easily be proven wrong? Ridiculous. Also ridiculous is the fact that my stretched-out shoes are being "adjusted" for "length and width." Really? Are they restitching the things? They are going to be hideous, if so. And by the time they are scheduled to be mailed back to me (according to the invoice) I will have been without my shoes for five or six weeks. They are summer shoes, and summer is ending.

Never again, Quoddy.

Main review: I purchased a pair of $250 women's shoes from Quoddy. Within a month of wear, they had stretched too much to be worn safely. The company told me to send them back for assessment, at my expense. Only when I protested did they offer a prepaid shipping label. Now they have had my my $250 shoes for two weeks and I am still waiting to hear what they have determined. I have tried three times to submit a review for the product, but they will not post my review. The shoes have just three reviews, all raving about how wonderful they are. (I own a few pairs of Quoddy shoes from past years, and have not had a problem with them. I fear that the quality may have declined lately. I replaced a pair of Quoddy fleece lined slippers this year, and the new ones are not nearly as nice as my old pair.)

Chewy.com

Chewy.com

9/5/19
• Updated review

Downgrading this review for two reasons. First, a dog bath that I purchased a little more than a year ago failed exactly one week past the one-year limited warranty Chewy offers. They told me they could not do anything and to contact the manufacturer with "questions or concerns." You'd think that for an item that gets used maybe a couple times a month, at most, an extra week of warranty coverage might be logical. But no.

Second, I have submitted reviews on Chewy for that bath twice, and neither review has posted. The first review was mildly negative, pointing out some dog-safety concerns. The second was a one-star review because part of the product broke, with normal use. The product has almost all positive reviews on Chewy's website, so I suspect some cherry picking of feedback is going on here. I am so disappointed. I used to love this company.

“Good price on prescriptions”
6/11/19
• Previous review

My vet dispensed a daily medication for my dog (Galliprant) that was more than $4 a pill. I checked Chewy.com and found it for about half that price. They handle contacting the vet's office for approval, and they get a new approval for every refill (they notify me of progress by email). I don't have to do anything because it's all automatic. Easy peasy. The medication they dispense is authentic, which is not necessarily true for some online pet pharmacies. I think it's outrageous that veterinarians in the US are allowed to dispense their own medications (usually at a hefty mark-up because it is a profit point for them), so I am happy to bypass that racket and buy direct from a reliable source. Great service! (BTW, Heartguard is also about half the price that my vet charges.)

Update 8/28: After months of approving refills, my vet's office has stated giving me trouble over Chewy filling my dog's prescription. They have no right to do this, any more than my doctor can force me to fill my prescriptions at the medical center in which her medical group operates. I phoned Chewy and was told that they will follow up again with the vet. So it's good to know they will fight the battle for me. It is absolutely unethical for vets to use prescriptions as a profit center. Years ago I had a vet agree to price matching with another online pharmacy (before Chewy existed) so that he could still get a cut if the profit. He said the reason was that it was the only way to be sure I received good quality medications. But I happened to be standing at the counter when some of his deliveries came in, and I saw boxes from the same vet supply and pharmacy I was using! So stand your ground and demand that your vet "allow" you to fill prescriptions elsewhere. It the vet won't cooperate, find a new vet.

“They work to earn your loyalty”
2/28/19
• Previous review

I began using Chewy simply because I couldn't obtain my dogs' kibble anywhere near my home. I became a fan, though, when they refunded without being asked items for which I posted less than stellar reviews. The first was a seat cover for my car, which was a fine product but didn't work for me. They give me my money back and told me to donate it to an animal shelter. Next, they refunded a couple dog toys that didn't work out for my boys. An acquaintance told me that when her dog died soon after she's purchased some expensive senior dog supplies, Chewy refunded her and sent her a sympathy card. They are a great company. Their prices are good and delivery is free over a minimum charge. Perfect!

DermStore

DermStore

9/2/19
• Updated review

I'm downgrading DermStore by two stars because they have slowed down their fulfillment times. It took them three days to process my current order, and I just received an email notice that my order had shipped. But "shipped" means only that they generated a label. When I went to track my package, I saw that it has not yet reached a shipping facility. And since is a Saturday afternoon, and it's a long weekend, that means my USPS package won't truly ship for three more days. So I will get my package maybe 14 to even 21 days after ordering (based on 7-14 business days standard shipping time). Way too long.

“Reliable company”
3/13/19
• Previous review

There are a lot of fake reviews on Sitejabber, and one of the ways to spot them is that they are posted by someone with no other reviews, and they post at the same time as a slew of similar one-star or five-star reviews. So I look at the run of one-star reviews here and I wonder whether the competition (in particular the company with a very similar name to DermStore's) is submitting fake, negative reviews. Just something to keep in mind.

I've been ordering from DermStore since 2013 (back when they sold on Amazon!) and although I did have a few order issues with them years ago (I just checked my archived emails to confirm this), they always made things right without fighting me on anything. In the last few years I had been alternating between this company and the similarly named SkinStore, depending on which had special offers on my products. But since that other (awful) company has morphed into the business from hell, all of my orders will now go to Dermstore.They are a fully owned subsidiary of Target, so you know you have a solid, reliable corporation behind the name. This is not, unlike that other (awful) business, some dodgy overseas warehouse operating on a collective web platform, with no real corporate offices. Dermstore's very real corporate headquarters is in Los Angeles, California. They are an authorized retailer for some of the brands sold by med spas and dermatologists' offices (like SkinCeuticals, for instance), but unlike the med spa I frequent DermStore occasionally runs specials on my product lines. Even better, I get money back by going through the Ebates portal. I consider this a safe and reliable place to buy my cosmetic supplies.

L.L.Bean

L.L.Bean

8/31/19

I have been an LL Bean customer since the 1980s. It's true, sadly, that the quality of some LL Bean clothing and shoes has declined in recent years, since the advent of large-scale manufacturing in China. But their customer service is still excellent! I ordered some Wicked Good Moccasins (a truly high quality product, still) that were about a size too big. Since I had followed the size recommendation on the website, I was annoyed that I would have to pay $6.50 for return postage. I did a Chat with a customer service rep and explained the size discrepancy. She arranged for a smaller size to be sent rush delivery (two days), and told me to put my wrong-size slippers in that box for return. No charge, no delay, no mistrust. Just great service.

In the old days Bean would take anything back, at any time. No matter how beat up it was. Because so many horrible people cynically took advantage of that returning tents after vacation and that sort of thing they have changed their policy. But they do still guarantee their goods. Many years ago I phoned LLBean to ask whether they could repair my favorite pair of Bean penny loafers, which were so worn that the sole was coming off on one. They told me to send them in for replacement. They sent me a brand new pair!

1stdibs.com

1stdibs.com

8/2/19

I have purchased several items on 1st Dibs textiles, framed art, and decor. I have bought items sourced both from the US and internationally. I have had mixed experiences. It is important to check of the individual seller before making an offer. Look at all of their listed items, assessing them for consistency and quality. See whether they also have a bricks and mortar shop or gallery (that is a positive sign). I made the mistake of buying an item in haste from a seller that I later learned was also selling many ridiculously priced garage-sale junk pieces (calling this junk "vintage collector's items" or something similar). I had not taken the time to look though his full listings because I was in a hurry. That kind of flea market stock list is a huge red flag. Avoid those shops.

The bid process is pretty good on the site, although I once had a seller try to deny that he had accepted my lower bid when I who had not seen his acceptance mistakenly accepted his higher counter offer. Not sure how that happened, but I won that argument. If you tag an item as a favorite and wait, the seller may send you a discount offer after a time. The website also holds sales featuring several shops at a time, and will notify you if a shop you liked is included. Be aware that some 1st Dibs shops post prices that are hugely inflated, expecting the price to be bid down. If you do your research and you know the going price of what you are buying, this is a safe place to shop.

Poshmark

Poshmark

7/31/19
• Updated review

I've lowered my rating of Poshmark after having an odd experience on the site. I had removed all of the for-sale items in my "closet" because I was, temporarily, too too busy to follow up on bids and sales. So my closet showed only sold items. But many weeks later I received an offer on an item I had removed. Odd. I think it slipped through because it was a second bid, from someone who had previously submitted a low offer and had been rejected. So that is a flaw in the Poshmark programming, and that is my first complaint. I still had the item so I accepted the offer, and then I got a surprise and this leads to my second complaint. The item was a handbag from a Big Name designer brand, and the purchaser was the manufacturer! The "buyer" was identified as a woman's name, but the address was the office for the brand. So perhaps the manufacturer is buying up their stock on the resale market? What bothers me about this sale is that I found this out only after accepting the bid. It makes me feel that I have been snookered, somehow. It seems wrong that a company can hide behind an essentially anonymous buyer while snapping up their merchandise across the Web. And then the "buyer" did not give me any stars for the sale, so that messes up my average rating of full marks. This got me thinking about the flaws in the Poshmark structure. It's not balanced in favor of the sellers. Sellers are not allowed to rate buyers, even though buyers cause a lot of problems (based on the many complaints I have read). And I have never been comfortable with sending items to stranger with my return address on the package. So I am no longer a fan of this site.

“As a seller I've had good experiences...”
2/26/19
• Previous review

I've sold many items on Poshmark, and I have full marks as a seller. I package my items carefully, include extra gifts, and sell only the best quality goods. The reason I don't give full marks for the site are, first, they don't filter out the junk many people post on the site. I see listing for the strangest stuff (used bra, anyone?). Second, there are obvious resellers who comb the site and follow other sellers. They'll "like" your listings and follow you, and I get the feeling they are gaming the system. I've never had a problem with anyone returning an item, but I have had low-ball offers that are just insulting, and that can be frustrating. Overall, I'd say this is a fine place to sell things like new or lightly used handbags and new-in-box shoes. Other items are slower to move.

Zazzle

Zazzle

7/24/19
• Updated review

Zazzle did refund me after I chewed them out. But before they did that they told me they couldn't do a refund for a charge under X dollars. They said all they do was a credit toward future purchases. Really? I did not believe that for a minute. I pushed the matter and got my refund, magically. Of course, they had to make it sound like they were doing me a favor. Spare me.

So if this happens to you, stick to your guns and get your money back! It's not right that they trick people into signing up for an auto-renew membership.

“Do not fall for Zazzle Black "free trial"!”
7/8/19
• Previous review

I made the mistake of taking the dangled bait of free shipping on an order, and inadvertently and unknowingly signed up (says Zazzle) for "Zazzle Black" membership. On auto-renew no less. Found out about this only when the charge went through on my payment service...a year later! Zazzle will not reverse the charge, which is pretty shocking. I do not recommend this business for anything!

“What the heck?”
3/31/19
• Previous review

I have no idea what has happened to The Zazzle website, but the programming needs some tweaking. I have ordered custom postcards from Zazzle many times over the years. Up until my last attempt to design cards, it has always easy to enter and orient the text on the image side of the postcard. I could get the thing done in less than 10 minutes, and the quality of the product was fair (not exceptional, but okay) for the price. Today, though, I spent 30 minutes trying to get their system to accept my simple text design. Every time I used the grid lines to orient and center my text block, the system went wonky. My text repeatedly blew up (the font increasing on its own accord), and the grid would not accept my attempts at changing the orientation. Even when I shrank the font to mice type, it still confused the programming and the lines ran to the sides of the automatic margins. When I tried to backtrack or undo, my text block repeatedly disappeared and had to be entered again. I gave up and will find a new printer for my cards.

Over the years I have ordered many things from Zazzle. The postcards were the only things I ever ordered twice. Their printing quality of the posters and pillows I've ordered has been variable, and mostly very poor. They have refunded me on a few things that were unacceptable, so I'd say their customer service is okay. But their quality standards are not reliable. They enlarge images beyond reasonable resolution quality, and their fabric inks (on printed pillows) are so low-saturation that the images look faded.

Guideboat Company

Guideboat Company

6/14/19
• Updated review

Phoned them on a Thursday to ask why I had not been credited for my return by the previous Friday, as I was promised. The customer service rep said she was looking at my file and saw that my return was processed and that I had indeed been credited a week prior. I asked her for a transaction code because I knew that this was not true. She said she could request that a transaction record be sent to my email. I have received that transaction record. Date of transaction? Today! The day after my last phone call asking why I had not been credited. They just can't stop lying! It's almost funny...but, not.

“Customer Service lied to me!”
6/11/19
• Previous review

I had delivery confirmation that my returned items had arrived at "Guideboat" (actually J.Peterman Co.), so I phoned to check on my return credit. I was told that it would be two to three weeks before the return was processed! I pointed out, to the customer service rep, that J.Peterman was selling by deception, by sending out their constant promotional emails as Guideboat Co. She said that J. Peterman "acquired Guideboat Co. last year." That is a lie, and I told her so. The truth is that Guideboat went bankrupt, and J. Peterman is acting as liquidator for Guideboat's remaining stock. They are required to divulge that to customers. I told her all of this, and she backed off and said that my return credit would be processed by the end of the week. Well...surprise. It wasn't processed. She lied. I have little hope that I will see my money. They owe me about $200.

“Worst customer service!”
5/20/19
• Previous review

After this company had the nerve to send me used, dirty merchandise, I am the one who has to waste my time chasing them down. I have sent them an email, phoned twice, waited on endless hold, and then been bounced out of the phone queue only to be instructed by the automated system to leave a message...so they might get back to be in 24 hours. Ridiculous. Update: I have since found out that Guideboat Co. is technically out of business, and J. Peterman seems to be selling off Guideboat's stock. Yet they are sill sending out email offers for "Guideboat Co.". Deceptive business practices! Thieves.

“They sent me used shoes and a dirty shirt”
5/19/19
• Previous review

I've made many purchases from Guideboat Co. (Guideboat.com), but they have lost me forever after what they did to me on my last order. They emailed me about an online promotion for Mother's Day, for which a limited number of items were available at deep discount. I purchased two knit shirts and a pair of handmade leather moccasins by Quoddy. When I opened my package and reached into the shoebox to pull out my new shoes, I was disgusted to see that what I held in my hand were used, dirty, heavily scuffed and worn, used shoes. Not just a little shopworn from being tried on in the store, but actually used. One of the knit shirts was also used, and arrived rumpled and covered with bits of dirt and pet hair. Only one of my items was new, clean and in unopened packaging. I don't know what they were thinking at Guideboat. Were they clearing out their bins of returned merchandise at the warehouse? They sent me items that should have been donated to a charity (although I never donate anything that is not clean and in good condition). I am furious that they would do this to a customer. It's fraud. It's downright unsanitary.

RestorationHardware

RestorationHardware

6/10/19
• Updated review

I ordered more than $1k worth of merchandise, including a multi-item set of sheets. Although all items showed as in-stock when I placed the order, five items in the sheet set were noted as backordered ("will be delivered on or before X date") by about a month in my shipping notice. Given that this was a set of sheets (not useful if the entire set is not available), I called to confirm that they would indeed be restocked. I was assured that they would be. The day before the stated "on or before" delivery date for the backorder, I still had not received any shipping notice. So I phoned RH and got a remarkably dim service rep. I stated (clearly) what I was calling (backordered items, delivery "on or before" due date tomorrow, no notice of shipping, etc.), and she pulls up my account, hems and haws, puts me on a long hold, comes back and continues to say "hmm, huh," as if it's the biggest puzzle in the world. Really? I ask her, point blank, why she is so puzzled. She says, "Because you ordered multiple items and some of them were not delivered." Oh...my...god. I ask for a supervisor, wait on more seemingly endless hold, only to be told that "the items are being pulled from the shelves right now." Right, so RH dropped my backorder, obviously. She says the items will ship within 24 hours. She goes out of her way to avoid admitting that RH screwed up. Even though they should have sent me a notification that the backorder was delayed (of course, the real reason they did not notify me is that they dropped my order, but she does not admit this). I push her on the matter annoyed at further delays and she says that it takes 24 hours for the items to ship and then 7-10 business days to arrive. Excuse me? I am supposed to wait another two weeks? I suggest that she might expedite the shipping. She say she will look into that but probably can't do it because the items have already been entered into the shipping process. Really? She already told me the "items were being pulled from the shelves right now." It's all a bunch of BS to cover up the fact that they lost my backorder and I will have been sitting on a partial order for more than two months before I receive the rest of my items. How do these folks stay in business? I certainly wouldn't order furniture from them.

“The membership card is a trick! Do not buy!”
3/12/19
• Previous review

I *purposely* put together an order with RH that was large enough that the 25% savings negated the cost of the (annual) $100 RH discount card. So I put that membership card in my basket. All items in my order were listed as in stock and ready to ship. I even changed a couple selections because my first choices were backordered. Two days after I placed my $500 order, I got an email from RH telling me that one item was canceled because it was out of stock. This was a $108 item, so there goes my balanced order! I explained the situation to the customer service drone, and requested a partial refund of the RH card fee, since RH screwed up on this. I was refused, and was given a cookie cutter spiel about backordered stock, and how RH cannot guarantee delivery dates, etc. But that had nothing to do with an order that was all in-stock merchandise! So what was the suggestion for remedy that RH offered? The guy told me to buy another item that was in the same category but was made of a different material and had as little to do with what I ordered as apples have to do with oranges. Really? I would cancel my entire order if I could. I certainly will not renew my RH card next year. I'll probably wait for a sale and buy enough goods to cover the cost of the card, and then will have nothing to do with RH again. Is that a good way to run your business, alienating customers?

Gardener's Supply Company

Gardener's Supply Company

6/8/19
• Updated review

After waiting weeks for the missing parts needed to assemble my expensive purchase, I received a shipment that was again missing parts! I should have been sent twenty pieces and received 15. So I have a pile of useless parts siting here and am out of pocket for more than $425. Idiots! I do not recommend this company for anything.

“Never again...they have lost me”
6/2/19
• Previous review

After thirty years of doing business with this company, I am now an ex-customer. I have a $425 (plus shipping in excess of $60) pile of useless parts, and am still waiting for the replacement parts needed to put the item together. The company has offered no accommodation. No refund of shipping. Nothing but insincere, meaningless lip service. They even killed the product review I submitted, so they cherry pick their customer reviews. Do not recommend...for anything.

“Effusive but insincere, ineffective customer service representative”
5/24/19
• Previous review

I've purchased many things from GS over the years, and even though I sometimes had problems with the odd purchase they have always made good on the order (although I sometimes had to stomp my feet and demand that they adhere to their customer guarantee promises...the customer service reps could be annoyingly argumentative). This reliability is why I continued buying from them. But something has changed at the company, and I don't like it. Yesterday I received a damaged shipment of a large, very heavy (70 pounds) item. It had been shipped in an inadequate box, which had broken open. I phoned to ask what I should do with this partially torn-open shipping carton. Should I open it and inspect the contents, or tape it up and return to sender? The customer service rep (so effusive, brittle and fake-friendly that I found myself missing the old-style, grumpy reps I was used to) talked over me and said the item was shipped directly from the vendor, and that I should inspect it and do an inventory of parts, and then they will "work with" the vendor to replace anything missing or damaged. I pointed out that once it's opened up I was not going to be able to pack it up again. She said, vaguely, that if it needs to be returned the vender would "help with" the return costs, but first they need me to do an inventory. Translation: I am stuck with this thing whether I want it or not. They aren't going to take it back. So my advice, if you order from GS, is to avoid ordering any large, heavy item that is drop shipped from a vendor. Stick with the items they have in stock, in their warehouse, or smaller items that are easy to ship. The big, heavy items that come directly from the vendors seem to fall into a gray area where no one takes full responsibility.

Ruby Lane

Ruby Lane

5/25/19

I am torn about giving RL even three stars because I think their web platform can be misleading (the way the automatic counteroffers work can be wonky), and because when I have complained to RL about problems I've experienced, their customer service department has been rude and dismissive. However, I have purchased several high-quality pieces of jewelry from one long-term seller on RL, and I am quite pleased with them. The seller is easy to work with, the jewelry is as described and shown, and the seller even adjusted the price of something down when I had second thoughts about the purchase. I think that RL suffers from not being choosy enough about who sells on the site. I agree with the other reviewer who says it can look like a junky garage sale. But there is at least one really great jewelry seller on there, who gets repeat business from me and (if you trust the transaction reviews) other buyers. Just be careful who you deal with.

Rag & Bone

Rag & Bone

4/12/19

I am a fan of R&B clothing, particularly their jeans. I usually buy their goods from Nordstrom, but have recently made a few purchases directly from the R&B website. On one order, the shoes I received were made of a very different finish of leather than was shown or described online, and I thought they were ghastly. I'd purchased them as final sale because they were at deep discount. I contacted R&B and they did take the shoes back, even paying for return shipping. On the next order, my jeans arrived in a beautiful gift box, but I was charged for that gift box and had not ordered it! They did refund my money for the box, but didn't apologize, which is annoying and a bit insulting. I mean...it was their mistake. I might stick with ordering their stuff from Nordstrom instead.

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