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Patricia M.

5 Level 5 Contributor
  • 53 Reviews
  • 141 Helpful Votes
  • 1 Thank You

Experience: Clothing & Fashion, Home & Garden, Beauty

Member since January 2019

  • Reviews

    54

  • First Reviews

    13

  • Thank Yous

    1

  • Fans

    1

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    1,339

Review Distribution

53 Reviews by Patricia

1/18/20
I've purchased luxury linens from this company for many years, mostly buying items during white sales or things on close-out. It used to be an actual brick and mortar business, with stock on hand, and most orders were filled promptly. Sometimes if you purchased a brand that was offered on a manufacturer's promotion, or a retired pattern, an item would not be available or would have to be procured from the manufacturer, and that sometimes resulted in a long delay. But the contact person I dealt with, in past years, was always nice and very personable. I liked the fact that I was buying from an independent business, with a real store. I don't know what happened whether the business was sold, or something but now FLandB seems to have morphed into a purely procurement-on-order service. Everything is on a shipping delay. I see that they are now marketing themselves as an "in-store shopping experience online." But a store has stock on hand, so that characterization is not quite correct. I'm not sure this company is right for me, now. I don't need to go through a middleman, when I can buy most linens directly through the company websites. I don't need the fabric swatches they offer. I think FLandB may be courting a different kind of customer now (they have a banner on their home page saying, "Supporting estate, house and yacht managers worldwide"). I don't have an estate or a yacht, or a property manager. I am not a designer (they have always offered a designer to-the-trade program). I just like luxury linens, and I splurge once or twice a year. I hope FLandB doesn't forget their "smaller" customers, like me, while aiming for the custom of the super wealthy.
1/13/20
I received two (non furniture) items that we're damaged (worst packaging I have ever seen). I live nowhere near an Ikea, so tried to deal with the matter by phone. Get a phone menu, offering options 1 to 3. Three is what I need, but system won't accept it. Try option 2 (order tracking) and am told I will be transferred to the right department. I get automated message about high call volume and they "cannot answer right now." Click. So I try the email contact form online. Options under "about my order" are "business customer" or "order cancellation." Nothing else. Another dead end. What the heck is a customer supposed to do? Phoned again and tried option 1 (new orders) and the agent is now trying to get through to the right department. I am listening to screeching "music" and repeating recorded messages. My life is passing before my eyes. Never ordering from Ikea again.
1/8/20
I have ordered household and decor items from UO many times, with mixed results. They are often backordered on stock, which means it can take many weeks to receive something. That is always frustrating, but what makes me give them one star here is what happened to me the other day. I placed an online order and just hours later I got an email that they were having a one-day sale on everything. Fifteen percent off or something like that. I contacted UO and asked whether they could adjust my order, and they have ignored my enquiry. So one star it is, UO. Good riddance.
12/26/19
I used to buy household goods from WS and WSHome fairly often, and I thought they were a reliable company. But a couple weeks ago I ordered a small appliance for Christmas delivery, and it didn't show up in time. Not a huge deal, but I just tracked the order and found out that the projected delivery date is eight weeks from the order date! And no one at WS informed me of the delay. When I made the purchase it was listed as I stock and available to ship. That is not the way to treat customers if you want them to come back again, WS!

(Just found out that item was still on backorder, and the delivery date was pushed back even further than the projected delivery window mentioned above, so I phoned WS and canceled the order. The galling thing is that I found this out only by checking tracking on my order. Williams Sonoma did not notify me of the change, again. Terrible way to do business! The current predicted delivery window not guaranteed, mind you was approaching 12 weeks from date of order.)
12/15/19
Purchased a Speck case for an iPad. The one I received made the buttons on my decide impossible to use, so I contacted customer service. They said that all of their cases are "tested by a lab" before being sent out. Really? If so, it must be a Labrador retriever. The case also had horribly sharp edges that could slice skin. The response from customer service, when I complained about this, was, "Our cases are designed that way." Again, really? I ended up returning the case, using a prepaid label they provided. But the refund has been slow in coming. I won't be shopping here again.
12/9/19
Is this even a legit company? I ordered garden bulbs from them, and received an emailed order confirmation. When many weeks passed and no bulbs arrived, I went to their website to track my order. It was still listed as "new order." The website lists no phone number and has no chat option, so I filled out the contact form, asking them when my bulbs would ship. I got not reply. I tried emailing them directly, but still did not get a reply. I opened a dispute on PayPal, waited another week or so, and then escalated it to a claim. In all those weeks I heard nothing from Edens Blooms. PayPal just closed the case and refunded my money because Edens Blooms did not respond to their enquiries, either. Very strange. Their website is still active. Is this a scam?
12/7/19
I purchased a pair of shoes during their "once a year" sale. No notices came up during the checkout process about the shoes not being available, either when I placed the item in my basket or when I finalized the purchase. Two months later, I realized that I had not received my shoes, so I searched my emails for notices about a delay. Nothing there except confirmation of my order, two months ago. So I went to their website and did a "chat" with customer service. I was told that the shoes were a "preorder" and that a message about this would have popped up when I was checking out. The agent even said something about understanding that I might have missed it. Bull$#*!. There was no message. And why would the company never send updates? I think they are covering up their own inventory and fulfillment problems with that blatant lie. I won't be ordering from this company again. I even had to ask for expedited shipping when my item finally comes back in stock. This little upgrade (a very obvious, small apology) was not offered. The agent granted it, but I should not have had to ask. If I do get my order when she says I will, that will be almost 12 weeks fulfillment time. Not acceptable.

UPDATE: I am gobsmacked by the dishonesty and incompetence of this company. A couple days after I went through the nonsense noted above, I got an email from Margauxny.com telling me that it would be ANOTHER 10-12 weeks before they can send the shoes that I PAID FOR UP FRONT! So that would be six months to fulfill an order. I have demanded a refund, since they have been holding my money for almost 12 weeks already. This company is a scam. Avoid it at all costs. Here is the email, sent 12/08:

"I hope this email finds you well! I am reaching out, because our team just realized we had a slight inventory miscount and are unfortunately backordered in the Black Pointe you selected in your October order. I am so terribly sorry for this inconvenience, and that we weren't able to communicate it sooner! If you don't mind waiting on this item, we can have it made at our factory specifically to fill your order in about 10-12 weeks' time...".

Lots of fake-friendly language and apologies there, but the plain fact of the thing is that they are talking about holding my money for six months. Utterly ridiculous. Thieves!
Dutchgrown.com
11/20/19
I ordered bulbs and plants online from about half a dozen companies this fall. This company stood head and shoulders above the rest, for both quality and shipping practices. All of my bulbs were perfectly fresh, plump, healthy, mold free, and of good size. They were shipped in a well ventilated plastic crate, which is a genius idea. Most companies ship in taped-up cardboard cartons, and almost always there will be some mushy, blackened bulbs in there because bulbs don't like to be handled that way. I would order from Dutchgrown.com again in a heartbeat. Highly recommended.
10/28/19
Purchased a five gallon tree and several perennials. Tree was okay quality but was not the selection I ordered, and the perennials were some of the worst collection of plant stock that I have ever received. I reported the poorest specimens (one was blackened, soft and rotting) to customer service, and was reimbursed. But that is not enough to make up for the fact that they sent out plants that should never have left the growing grounds. The plants even come complete with wood lice! Their prices are on the high side, too. Furthermore, they have no information on their website on plant culture, placement, water needs, etc. The only reason I ordered from them is that I needed that tree and could not find it locally. And then they sent the wrong tree! Wasted my money on the perennials, and I have a mature tree I never wanted. Do not recommend.
10/28/19
I still buy the occasional Annie's Annuals plant at my local garden center, mostly because they're isn't a lot of choice, but I no longer order them online. I used to place huge orders. A few years ago one order was something like 65 plants! I was initially impressed by the quality of their plant stock and their packaging for shipping. But then they sent me some truly rubbish plants and did not replace them or reimburse me for the loss. They also misrepresented a plant and lied about it when I called them out for it. For that deception, they were selling a variegated mutation of a common plant, which I knew had to be propagated from a cutting. What they sent me was non-variegated seedling. When I contacted Annie's, their "expert" tried to tell me that the plant would change color as it got older. That is a blatant lie, and was insulting to me, a customer who is a knowledgeable plantswoman. The other incident that turned me off of Annie's involved plants that arrived nearly dead, and ultimately died. Annie's claims that they guarantee their plant stock. I reported those damaged or diseased plants upon receipt, and was told to keep an eye on them and report back if they did not make it. I was told that they would replace any that failed. When the plants died and I contacted the company, as instructed, I was brushed off. They simply stopped responding. So I stopped ordering. Do not recommend.
10/23/19
• Updated review
(Warning, if you do have an account at Etsy: Do not allow people to "follow" you. Block them when you get the notification. I have seen the following function used to harass.)

In the end, I got my refund as a chargeback executed by Etsy, but it was a ridiculous fight to get there. Unethical seller still has his shop on this platform!
Etsy customer support lied to me! Do not use this website. They will screw you over.
10/18/19
• Previous review
Update: I phoned Etsy customer support today and the rep hung up on me. Stay far away from Etsy.

Phoned back and asked for a supervisor. Was transferred to a man who identified himself as such. He repeated pretty much the same script I heard from the first rep I spoke with: "This has to be escalated to management." In other words, I am supposed to sit back and wait, and trust that Etsy will intervene. Someday.

Later, I received this absolutely bonkers communication from the seller, Shaynegreco (this rant is is harassment, btw, since I told him not to contact me):

" ETSY DOCUMENTATION:
This woman "patricia" is a scam artist and a skilled manipulator. Her extremely aggressive behavior, abusive language, and constant threats are a tactic to scam victims. It is apparent she has probably done this before to other people. Her main objective is to keep what she has ordered through Etsy and bully the artist into issuing a full refund without returning the item. I have not allowed this person bully me into getting ripped off. I have spoken to UPS and they have agreed that this is most likely a scam. I will issue a refund after UPS has inspected the box and made sure it is not filled with garbage or some other refuse.
I have been a member of Etsy since 2010. My reputation is crystal clear. I have written documentation of everything that has happened with this transaction. Also of My Contact at UPS, Seth SXXX can verify everything that has happened up until today including his recommendation that I wait to refund this "woman" until UPS can verify it is not a bunch of dented tin cans...
Further more, I ask that you consider banning this buyer "patricia" from ripping off anymore unsuspecting artists on Etsy. I will pursue this matter though the proper means after this specific incident is closed."

FYI : UPS packed the broken item for shipping, so who do you think they will back in this fight? Right. They don't want to pay the parcel insurance. UPS picked up an unopened parcel, for return. So how would I have replaced the (broken) item with "tin cans"?

This tantrum would be funny if this deranged person didn't have almost $1000 of my cash.

So, be aware that this quoted convo is from one of Etsy's longtime sellers. Such a fine man! And example of all Etsy stands for. I guess I really wanted to keep a pile of broken ceramic? Why? Astounding. As if I like wasting my time with people like this?

Totally through with Etsy. I feel sick having had any contact with people that are so clearly unbalanced. Etsy offers zero protection. And this guy has my address.

Original post: I was advised even encouraged by a Etsy customer support rep to file a case against the seller (Shaynegreco) who cheated me and violated Etsy seller rules. The rep told me that I would be able to file the case on X date, and that date did appear on the order page (as a click-on notation "file a case or leave a review after X date"). So I believed the rep, and I waited. But when that day arrived, the notation on my purchase page had disappeared, and there was no link for filing a case or reviewing the purchase! (I have since figured out that I could go around their block on reviewing because they neglected to remove the review link from my invoice, so right back at them...). In order to file a case against an Etsy seller, you have to go through your order page, using that link. So Etsy lied to me and sided with their crooked seller, "protecting" him against the evil customer who was cheated. I'm the victim here, not the seller. They did this even though the customer service rep had AGREED WITH ME that the man was cheating the system! What a farce. I cannot believe that a publicly traded company could operate so dishonestly. It's sickening, really. How can Etsy employees live with themselves, knowing that the company is devoid of ethics?
Discovered a scam: seller manipulating system
10/12/19
• Previous review
(Update: Seller actually accused me of lying about the breakage! Also lied about when he put in UPS pickup request. Lied about everything, really. So this matter is being resolved through PayPal. Avoid this seller. Better yet, avoid Etsy altogether.)

Ordered a ceramic piece from Shaynegreco that was $850 plus tax and shipping total $945. Projected order fulfillment was several weeks out. Weeks later seller contacted me through direct email to tell me the item was finished and would ship "tomorrow." Days passed and I heard nothing from him. I messaged him on the Etsy site, and he said that it had shipped, but I had no tracking and my order was still listed as "not shipped" on the Etsy site. Next day he took the item to the shipper, and UPS sent me confirmation that it was waiting to go out. So that was the seller's first lie. I noticed that the purchase was still listed as "not shipped" on the Etsy site, and thought maybe the seller was just lazy about updating it. Then the item arrived obviously broken, clanking in the box. I did not open the carton. I messaged the seller to ask what to do. He said he would arrange UPS pickup of the box (I told him, preemptively, that I would not drive it to the UPS depot for him, so don't assume that he was being helpful), and he said I would get my refund "when UPS has it in their possession." That means a delay of several days, if I am to get it at all. I told him he needed to refund me immediately, and he stopped responding. So here is where the manipulative scam became apparent. I went to my purchase page to leave a negative review and put in a compliant with Etsy and I see that those two options are not available on this purchase because Shayne has not activated order fulfillment! (For those not familiar with Etsy, a buyer clicks through her order on the Orders and Purchases page to post a review or to report problems to Etsy. But those prompts do not appear on orders that are still awaiting fulfillment.) Given the fact that Shayne went around the Etsy system to notify me of (delayed) shipping, I am certain that he did not enter the order fulfillment into Etsy's system because he wants to block buyers from reviewing and reporting him to Etsy when orders go wrong. Really dodgy. Makes Etsy look bad. I have reported this to Etsy customer support, and will file a claim against the seller if he does not refund my money. But this may have turned me against Etsy for good.
I've had mixed experiences here
9/22/19
• Previous review
Amending this review to give people a heads-up on one way sellers manipulate the system on Etsy. I recently received a destroyed shipment from an overseas seller, and the heavy breakage was clearly due to careless and inadequate packaging. The seller did refund my money, but he also cancelled the original transaction rather than categorizing it as a return or refund. I thought this was odd. It's dishonest because the confirmation for the transaction said that the "seller and customer agreed to cancellation" as the reason for the change. I did not agree to it. What the cancellation did was stop me from posting a negative review. It also keeps his seller record clean because Etsy will kick out sellers with too many one-sided cancellations by sellers, where orders could not be filled.

Etsy does have some reliable vendors. It also hosts some charlatans. I've been buying from the site since the early days, and have been ripped off a few times. But I've also purchased some great stuff. Unfortunately, seller ratings mean nothing these days because Etsy deletes negative reviews. So in assessing a seller you have to look at number of transactions, how long the seller has been on Etsy, and this is crucial look for reviewer photos of purchased items in the reviews. Do they look like the listing photos? Use a form of payment that provides you with a consumer protection guarantee. I am very careful about overseas sellers because three of my worst transactions were from sellers in Thailand and Ukraine, but I do still buy from overseas. (Back when Etsy had a small window for filing a dispute, some overseas buyers would purposely delay shipments long enough that they would arrive after the window closed. But Etsy has since extended the window to I think six months.) Etsy response time for customer service enquiries is good these days, but they still side with the seller in almost all cases. The sellers are who support Etsy, with the fees for listings and extra for promotions. Buyers aren't as loved.
10/21/19
• Updated review
Lowering this by two stars because my mailbox has been overflowing with bra and lingerie catalogs since I became a ThirdLove customer. Thanks, guys. It's not only a pain for me (and probably makes the mail carrier smirk) but it's really bad for the environment. It's puzzling because I always opt out of the "share your information with our partners" choice when I set up an account with a merchant. But it must beThirdLove that did this because they are the only new lingerie company I have signed up with in a few years. And the catalogs started coming about a quarter year after my first order. That's generally how often mailing lists are sold. It doesn't make me "love" the company.
Products work for me
10/2/19
• Previous review
I'm surprised that Third Love has so many negative reviews here (one of them hilariously prudish!). My first purchase of two bras worked out well enough for me that I placed a second order for two more. The bras are well made and comfortable. They are high priced, but I think the quality makes up for it. I get adequate support in their bras without the underwire I usually need. I think their claim that only they can fit women correctly is a bit much, though. Every bra manufacturer has a slightly different fit to their products. In the better quality bras, this fit will be consistent enough that you can order a bra in a new style and chances are high it will fit. This is true for Chantelle bras (another expensive brand). What Third Love has going for it is the extensive fitting information they provide online, and the fit assistants who are available for questions. They offer free exchanges and a generous return policy. I ended up exchanging my first purchase for a bra size that I have never worn in any other brand. That doesn't mean that I have been wearing the wrong bra size, as Third Love claims, but that Third Love has their own, unique fit. I think this company is worth a try. Might not work for you, but it did for me.
christinas319
Christina S. – ThirdLove Rep
Hi Patricia! All of us here at ThirdLove are so excited that you have found a great bra (or eight, if you're like me)! Thank you for leaving your honest and detailed feedback about your ThirdLove journey. We love to hear from our customers, regardless of whether the feedback is positive or negative; but success stories like yours are especially exciting for us.
10/21/19
I thought I should send Wayfair some love here, because I see so many negative reviews. I have placed numerous orders with the company, all of them for garden items. I even purchased a garden structure that was around $2000. It arrived in perfect condition and is exactly as shown on the website. We love it. Everything I've ordered from Wayfair has shipped promptly and arrived on time. There have been small problems just two that I can recall but Wayfair took care of them immediately. One glass light arrived with cracks, and that was replaced immediately. One solar light would not work, and they sent a new one. It's always refreshing when a company's customer service policies are sensible and non aggressive. For the cracked glass item, Wayfair just asked for photos, and then sent the replacement. For the light that didn't work, they trusted me that it didn't work, and sent a new one. That is how a company earns loyalty from a customer. I recommend Wayfair.
10/16/19
I have purchased plants online for as long as that was an option. Before that I bought them over the phone. I have been gardening seriously for 40 years. The trees I have received from Trees of Antiquity are among the best bare root specimens I have ever purchased. The send out large-caliper, well branched trees with well developed roots. I have approximately 20 TOA fruit trees in the ground at the moment. Most of those trees produced fruit their second year. I recommend this business without reservation.
10/16/19
(I discovered, in corresponding with customer service, that these jeans shipped much later than I thought. I order a lot of jeans from Madewell, hence my confusion. So this order was backordered for six months! Awful!)

I recently contacted customer service about a defective pair of jeans that I received in the spring. Because the jeans had been on a long backorder (really common with Madewell), they arrived at the beginning of the hot season, and I had not worn them all summer. I first wore my new jeans in the cool fall weather. It was only then that I noticed that they were deformed in the way they were sewn, which was something that was not evident on initial try on. So I contacted Madewell with a complaint. I stated in the email that I knew the item fell outside of return guidelines, but they need to know about this quality control problem. They emailed me back saying that yes, the return requirements dictate that the item be unworn and no more than 30 days in hand, but that they might have "other options" to explore. They asked for more information. I provided it, and then got a reply saying that the jeans fell outside of their return window, so there was nothing they "could" (would) do. This was something that I had acknowledged up front. So why bother saying there might be some remedy? Awful customer service. I'm over Madewell.
10/5/19
Update: I had a good laugh at the company's snotty reply, below. What a great way to win over customers! Glad I stopped shopping the site. They suck. I've figured out what the rush of rave reviews is about. HerRoom is forcing customers via a pop-up window to post a review here in order to complete their transactions and get an order number. Awful company.

I count 22 HerRoom full-star reviews in a row, all arriving together on the same day (today), all from reviewers with just one review on file. Shame on you, HerRoom. Yours is a business that I used to support. I've placed at least a dozen orders with you, over the years (the last one in 2018), and perhaps more. Now you have lost me. I hate it when businesses have their employees flood review sites with fake reviews. (Since you need an order number to review for HerRoom, how did those fakes get in, hmm?)

My ordering experience with HerRoom was always unpredictable. They would draw me in with a sale item that they did have in stock (emails announcing that brand X is on sale), but most of the time anything else I added to the order would be backordered. Sometimes the backorders were for many weeks. I'd often cancel items that kept getting delayed. I kept returning to the site because they carried so many brands and had good sales, but overall I would say that order fulfillment was terrible. Finally, I started buying my lingerie elsewhere.

As proof of their backorder habit, here is an excerpt from a 12/2018 HerRoom email:

"We have not forgotten you! The items you selected which were on back order have arrived and we are prepared to ship them to you immediately. In order to complete the shipping process, we will need to update your payment options. Orders paid for with PayPal cannot be resubmitted after a 30-day lapse, but you have several options..."
wilmaw4
Wilma W. – HerRoom Rep
Hello Patricia - I'm sorry you think this, but you are absolutely WRONG! All our reviews are legitimate customer feedback. We simply had Sitejabber add a pop-up after the thank you page asking our customers to please leave a review. We are delighted that people who usually do not leave reviews have chosen to do so, and that they think so highly of our site and their experience.

Looking at your order history with us, you like to buy items on sale. You also have a very popular size. I am sorry others with your same size are getting to the sale items before you.

Kind Regards,
Wilma
Customer Service Manager
CurrentElliot
10/5/19
Update: had to get my refund through PayPal dispute, escalated to claim.

Current and Elliott used to make really good tee shirts that fit well and lasted for ages. I recently purchased two online, though, and one arrived with a large hole in the collar binding. The hole was front and center on the shirt, and fully visible inside the clear plastic bag the shirt was packaged in. Yet the warehouse sent it out anyway. The company sent me a return label when I reported the problem, and I mailed the defective tee back to them. Most reliable, ethical companies would have either requested a photo of the damaged shirt, and refund me up front, or would have refunded me when the return package was scanned. Not Current and Elliott. After two weeks had elapsed with no word on my refund, I emailed them. They replied with a confirmation that they'd received my returned item, and they stated the standard "allow 7-10 business days for processing your refund." But they had already had either nine or 11 business days to process it, depending on how you count business days days. And the refund was for defective merchandise they sent out. So there is no justification for making me wait so long for my money. These are $90 tees shirts, by the way. It's a good chunk of change they are holding. Do not recommend this company!
10/5/19
Update: Right after I requested that my order be canceled because the predicted fulfillment date was too far out, I received an email saying that Gilt is so sorry but they cannot fill my order as the item is no longer available. Right. So did they see this review and decide to bail on the order? I think so. It's sort of funny, but the fact is they wasted my time and held my money for too long (or at least the preauthorization for the charge), without ever having the merchandise I purchased on hand! The way they pitch their flash sales is that they have limited inventory, and that there are "only two left!", and so on. But they don't have the stuff in stock, apparently, based on the delay in fulfillment. Very misleading. Very dodgy.

Original review: So I bit of one of their dangled flash sale baits. Purchased some Tom Ford eyeglass frames. Found out only when I have completed the purchase that they won't ship for a month! Totally dishonest sales practices there. Now I see reviews here saying that the site sells fakes, so I am so wondering what I will receive. And when. The delay in shipping is a red flag for this not being a sale of genuine overstock, but knockoffs made to order. I just now went to the Gilt website and looked up my order to see whether I could cancel it. Answer is unclear. So I clicked on return information for my order and it said that "none of the items in your order are eligible for return." The flash sale listing pages had noted all items as eligible for return! Again, totally dishonest business practices.
Quoddy.com
10/2/19
• Updated review
Submitted a request for contact on this matter, got back a "What can we help you with?'. Replied with explanation of problem with evaluation and "repair" of my shoes. (Not only. are they still too stretched out, they just don't fit anywhere since the adjustment. I think the repair crew lessened the width of the forefoot, so now the shoes are really loose in back and pinching my feet in the front.) Customer service has, so far, ignored my reply. Do not recommend this company for anything! Reviews on the website are meaningless because they will not publish anything critical of their products.
After all that waiting, did not fix problem
8/26/19
• Previous review
I finally got my shoes back. They are beautifully polished and clean and new looking and they even included an extra pair of insoles and a pot of glue to attach them, which is a little weird but the shoes are still too big. And they are too big because they stretched out excessively. Which is why I sent them in for assessment, right? So why did they bother? They should have just accepted the return and refunded my money and left it at that. They lost a customer anyway, and wasted money on the ineffective refurbishment and shipping. If they had just refunded my money I might have still, some day, purchased their other shoes that are adjustable. Ridiculous.
They cherry pick reviews, and cherry pick their guarantee
7/29/19
• Previous review
Update 08/17: When I emailed the customer rep (again) asking what was going on with my shoes, she replied that she had emailed me an invoice a week prior, with the order number for "warranty repair" of the shoes (Quoddy everything because they treat everything like a purchase, even no-charge things like assessment for repair or replacement). This was a blatant lie. She said she would send the invoice "again." I received that email, of course, and noticed that the invoice was dated that day. So she had just generated a new invoice after I asked about it. Why do people lie about things that can so easily be proven wrong? Ridiculous. Also ridiculous is the fact that my stretched-out shoes are being "adjusted" for "length and width." Really? Are they restitching the things? They are going to be hideous, if so. And by the time they are scheduled to be mailed back to me (according to the invoice) I will have been without my shoes for five or six weeks. They are summer shoes, and summer is ending.

Never again, Quoddy.

Main review: I purchased a pair of $250 women's shoes from Quoddy. Within a month of wear, they had stretched too much to be worn safely. The company told me to send them back for assessment, at my expense. Only when I protested did they offer a prepaid shipping label. Now they have had my my $250 shoes for two weeks and I am still waiting to hear what they have determined. I have tried three times to submit a review for the product, but they will not post my review. The shoes have just three reviews, all raving about how wonderful they are. (I own a few pairs of Quoddy shoes from past years, and have not had a problem with them. I fear that the quality may have declined lately. I replaced a pair of Quoddy fleece lined slippers this year, and the new ones are not nearly as nice as my old pair.)
9/5/19
• Updated review
Downgrading this review for two reasons. First, a dog bath that I purchased a little more than a year ago failed exactly one week past the one-year limited warranty Chewy offers. They told me they could not do anything and to contact the manufacturer with "questions or concerns." You'd think that for an item that gets used maybe a couple times a month, at most, an extra week of warranty coverage might be logical. But no.

Second, I have submitted reviews on Chewy for that bath twice, and neither review has posted. The first review was mildly negative, pointing out some dog-safety concerns. The second was a one-star review because part of the product broke, with normal use. The product has almost all positive reviews on Chewy's website, so I suspect some cherry picking of feedback is going on here. I am so disappointed. I used to love this company.
Good price on prescriptions
6/11/19
• Previous review
My vet dispensed a daily medication for my dog (Galliprant) that was more than $4 a pill. I checked Chewy.com and found it for about half that price. They handle contacting the vet's office for approval, and they get a new approval for every refill (they notify me of progress by email). I don't have to do anything because it's all automatic. Easy peasy. The medication they dispense is authentic, which is not necessarily true for some online pet pharmacies. I think it's outrageous that veterinarians in the US are allowed to dispense their own medications (usually at a hefty mark-up because it is a profit point for them), so I am happy to bypass that racket and buy direct from a reliable source. Great service! (BTW, Heartguard is also about half the price that my vet charges.)

Update 8/28: After months of approving refills, my vet's office has stated giving me trouble over Chewy filling my dog's prescription. They have no right to do this, any more than my doctor can force me to fill my prescriptions at the medical center in which her medical group operates. I phoned Chewy and was told that they will follow up again with the vet. So it's good to know they will fight the battle for me. It is absolutely unethical for vets to use prescriptions as a profit center. Years ago I had a vet agree to price matching with another online pharmacy (before Chewy existed) so that he could still get a cut if the profit. He said the reason was that it was the only way to be sure I received good quality medications. But I happened to be standing at the counter when some of his deliveries came in, and I saw boxes from the same vet supply and pharmacy I was using! So stand your ground and demand that your vet "allow" you to fill prescriptions elsewhere. It the vet won't cooperate, find a new vet.
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2/28/19
• Previous review
I began using Chewy simply because I couldn't obtain my dogs' kibble anywhere near my home. I became a fan, though, when they refunded without being asked items for which I posted less than stellar reviews. The first was a seat cover for my car, which was a fine product but didn't work for me. They give me my money back and told me to donate it to an animal shelter. Next, they refunded a couple dog toys that didn't work out for my boys. An acquaintance told me that when her dog died soon after she's purchased some expensive senior dog supplies, Chewy refunded her and sent her a sympathy card. They are a great company. Their prices are good and delivery is free over a minimum charge. Perfect!

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