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Jeulia has a rating of 3.1 stars from 6,626 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments, and great quality. Jeulia ranks 4th among Custom Jewelry sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 days
Great vendor. Awesome customer service. I absolutely love the ring. It was worth the wait. Will definitely buy from again.
I was sucked into purchasing some rings from this website on Feb 1st, 2024. It came in smaller than my actual ring size. I've been trying to get them to process the refund and it has been a major pain! They are trying to delay it so it reaches the 30-day return policy. The product looks cheap like kids' fake jewelry. Be very wary of this made-in-China junk! They will run away once they get your money! The return policy is just a gimmick!
I was sucked into purchasing some rings from this website on Feb 1st, 2024. It came in smaller than my actual ring size. I've been trying to get them to process the refund and it has been a major pain! They are trying to delay it so it reaches the 30-day return policy. The product looks cheap like kids' fake jewelry. Be very wary of this made-in-China junk! They will run away once they get your money! The return policy is just a gimmick!
Ordered, and it has been almost 2 weeks, and still in processing, I get it it's "hand made" but if you have a website advertising rings, they should already be in stock and made already, their customer service copy and pasted their responses, every email is the same generic it take 6-12 days to process, almost 2 week just to process what kind of jewelery it is. So if you dont like to wait forever go with a company based in the US where they have their ordering down and doesn't advertise jewelry that isn't even made yet, I'm never ordering from this place again!
Truly sorry for your long time waiting. The delivery time = processing time(will be shown on our website https://www.jeulia.com/ after you choose the ring size or item amount) + shipping time (depends on the shipping method and your location. Please view more details at https://www.jeulia.com/delivery-shipping.html) We sincerely apologize for the delay in processing and delivering your package. During the holiday season, we experienced an increase in orders, which resulted in a shortage of manpower. As a result, we were unable to meet our usual delivery timelines, and your package was delayed. We understand how frustrating this must be for you, and we deeply regret any inconvenience caused. Please email our customer service at service@jeulia.com for help, and we would like to offer some compensation. Hope for your understanding.
The stitches on the mouth and side were shown to be black mine are silver. The ring is nice but the black missing takes away from the beauty.
Thank you for your feedback, felecia land! While I am saddened you are unhappy with the item, I want to point out my policies specify I offer to refund if unsatisfied for any reason. Also, there is one picture showing a side view, I am sorry if you may have overlooked it.
Bought two rings as Christmas presents, as you can see in photos both gemstones were twisted/off centre so I sent them back for an exchange. They are now lost somewhere in the US and jeulia won't send out replacements or refund me so now I am £300 down and all I can claim back is £50 through royal mail. Stay clear of this company
Products used:
Jewellery
We are truly sorry to hear about the issues you have encountered with your ring and the unfortunate loss of your package by the chosen logistics company. We understand your frustration and apologize for any inconvenience caused.
In situations like this, the logistics company is responsible for compensating for the lost package. However, as our valued customer, we would like to offer alternative solutions to help resolve this matter. Unfortunately, since we do not have your order information here, we kindly suggest reaching out to our customer service team via email at service@jeulia.com. They will be able to assist you further and provide personalized support based on your specific situation.
I ordered my wife a new wedding band set. Well I ordered the incorrect size and when I realized my mistake I ordered the correct size. I received both sets so I followed the return directions to a tee and jeulia already received my unopened untouched return and still have not returned my money yet? I have tried emailing the company and they can't even respond to that. I mean they are really unfair and ridiculous. I wouldn't purchase a dog collar from them let alone anything else..
Products used:
Wedding band set
We understand your frustration and are sorry for the experience. Due to the surge in orders and emails/messages, there is a delay in our reply. Please do now worry, we offer a 30-day return policy: https://www.jeulia.com/delivery-shipping.html. We will definitely help customers process their refund. Please kindly let us know your order number so we can help you solve these issues.
Paid 25$ for express shipping then even after 4 days they didn't bother shipping anything.
Company is a scam.
Tip for consumers:
Scam site. Doesn’t send products.
Products used:
A ring they didn’t send after it was paid for and express shipping was paid for.
Hello Jason. We would like to express our gratitude for your feedback, and we sincerely apologize for any inconvenience caused. We understand your concern regarding the delivery time of your order. Please allow us to clarify that the delivery time consists of two components: the processing time (typically 7-9 working days) and the shipping time (4-6 working days). While opting for express shipping can shorten the shipping time, it does not affect the processing time. We kindly request your understanding in this matter. If you have any further questions or concerns, please feel free to reach out to us at service@Jeulia.com. We are committed to doing everything possible to ensure your satisfaction. Thank you for your understanding.
Love this ring. It's absolutely beautiful. Only thing is, it snags on EVERYTHING! I contacted the customer service and originally thought I had been ignored but it was only a misunderstanding. They're replacing the ring for me. Would definitely recommend
The phone number provided on the website is no good. All you get is a message stating this line is currently off and to send a message through the website! I've sent 5 messages with ZERO response!
Products used:
Rings
We understand your frustration and are sorry for the experience. Due to the surge in orders and emails/messages, there is a delay in our reply. And because of the high volume of requests, some calls may be missed due to busyness. Could you please kindly let us know the name and email you used to place the order? We will try our best to help you solve these issues as soon as possible. Thank you.
Did not like the ring in person. Did not wear it or remove the tags. The return policy is a joke. Customer service will do everything to prevent a return.
We understand your frustration and are sorry for the experience. Due to the surge in orders and emails/messages, there is a delay in our reply. Please do now worry, we offer a 30-day return policy: https://www.jeulia.com/delivery-shipping.html. We will definitely help customers process their refund. Please kindly let us know your order number so we can help you solve these issues.
I went to go and buy these items, but as soon as I did FRAUD ALERT, from my card's bank, IMMEDIATELY called and deactivated my card. This is frustrating because all of the reviews I read were promising and seemed legit. Buyer beware!
Hi, thanks for your feedback and we apologize for the inconvenience you experienced. We are legit and have been touching the field for many years. We assure you that we strive to provide a secure shopping experience. And it may just be your bank's tips for paying overseas. Please just call your bank to check. Or please contact our customer service team at your earliest convenience to address this issue and assist you further. Thank you for bringing this to our attention, and we appreciate your understanding. Many thanks.
DO NOT BUY! I don't know how in the world the got on Newsweek That's what lured me in, but this company is horrible! They are a scam! I brought rings for my wedding and one of them turned from gold to black in 2 weeks.
When I tried to return the band because it was too big, they would not give me a refund and harassed me to accept store credit. They even took back the free shipping by deducting from the store credit they forced on me. Their practices are crooked and unethical.
Hi, thanks for the message and sorry for the experience. We provide a One-Year Warranty service, any ring under this period could be repaired. If the size does not fit, we will first suggest our resizing service. If the customer applied resizing service from the account, it indicates the customer would like to accept store credit. This is our policy and we will send an email to notify before head. Of course, if the customer does not like store credit, we will definitely respect the ideas and help to make an exchange directly. For the shipping fee, since you have enjoyed our discount/free shipping for your order, your order was shipped out at our cost. Sincerely hope for your understanding. Our goal is to make sure you have a great shopping experience. So please submit a support request to our Customer Satisfaction Team, we will try our best to make you satisfied. Thanks.
I bought 3 pieces of jewelry from this company. After about 3 weeks I finally got a tracking number. When the order was delivered I opened it to look over everything and to my surprise I only received one piece of jewelry, the least expensive at that and the 'free gift' with purchase. I immediately contact them. Now it has been endless emails back and for being asked the same questions over - just worded differently. Instead of trying to make things 'right' for their customer they are placing blame. At this point they are blaming the shipper DHL.
I, thanks for the feedback. Could you please offer us your order number or the name/email you used to place the order? So we can find your order and assist you better. We sincerely apologize for any unhappy experience with us. Please contact our customer service at service@jeulia.com, we will try the best to provide you a satisfactory solution. Thank you for your understanding.
UPDATE 2:. It is March 18th, my ring has finally arrived and it is absolutely gorgeous and the fit is perfect. I ordered it on January 14th 2021 so it took a while to come in but each time I contacted them they were swift to reply and help me. I cannot say I will order from them again because of the wait time but the ring is amazing. It does not feel cheap. I will leave a final update after I wear it for a while to let you all know how it does through wear and tear. I could not get the best picture of it, I bought the engagement ring with a wedding band to go inside of it.
UPDATE: it is currently 2/20/2021 over a month since I have ordered 1 ring, it was not a specialized order, didn't need an engraving or anything. I've contacted customer support multiple times and just keep getting told "give it a few more days". I am getting more and more disappointed. I have spent almost $200 and have absolutely nothing to show for it. Again, please read all reviews, make sure they are real. I unfortunately did not.
I ordered 1 ring almost 1 month ago now and it's still in the processing phase. I contacted them about it when it was after 14 days (their site says 7-9 process days) and they said they will put my order on a priority list but it didn't make a difference. I wanted to wait to leave a review until I got the ring but by the looks of it, it isn't ever coming. I'm feel so sad that I wasted this money on a ring when I could've bought one from an actual reputable seller. Please read ALL reviews before buying :( if ever receive it I will leave an update review on my honest opinion but so far I'm not too happy
We apologize for all the inconvenience caused to you. Could you please offer us your order number or the name/email used to place the order? We are experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19. We appreciate your patience.
At first, I'll admit the rose gold ring with the chocolate Jeulia stone was stunning, absolutely beautiful! Could pass for the real thing. However, after my wife wore the ring for less than a week the rose gold plating has already started rubbing off revealing the silver base. She works in an office, so there's no reason why the plating should have come off like this. I was extremely pleased when I got the ring, but now hugely disappointed that the jewelry is junk.
Hi, we’re truly sorry you’ve had the experience with our product, especially because of its special meaning. We have an extremely rigorous quality control process but sometimes a few defective products may sometimes fall through the cracks. We will do everything we can to resolve this issue and make sure you have a great shopping experience. So please submit a support request to our Customer Satisfaction Team so that we may help you resolve this issue. Thank you and sorry again.
It takes patience and trust! I received my pieces that I thought got lost in the mail. Jeulia made sure it reached me. L, and they did. Beautiful pieces added to my account!
I ordered a number of rings from them in a short period of time. I am not happy with 3 of them and sent a picture of them seeking help. Instead of trying to help, they responded that I obviously removed the tags and therefore the rings were not returnable. I then replied with a picture showing the tags are CLEARLY still on the rings and asked how to resolve. They have since refused to reply - I warned I will be submitting this to my credit card company asking for a FULL CREDIT since they refuse to answer me. One of the worst problems is that they tell you a stupid way to measure your fingers and then they send you ring sizes based on Chinese sizes. The 2 I'm keeping do not fit on the fingers I planned for them. This company SUCKS!
Tip for consumers:
DO NOT BUY FROM THESE PEOPLE. THEY ARE NOT HONEST. READ THE ANSWERS TO REVIEWS ABOVE AND SEE THEY CHEAT PEOPLE. THE WEDDING RING WAS THE WORST ONE THOUGH.
Products used:
I’ve kept 2 rings and am a little (not much) satisfied. I still have the other 2 I need assistance on to return and get something else. The other I just need a different size.
Hi Sharon, we are truly sorry for any inconvenience that may have caused. After checking, yes there is some misunderstanding between us. The first photos you sent to us could not show the ring tag, so our customer service thought the tag was removed. Sorry about this and please accept our sincere apology. For the three rings, two of them could be surely refunded, only the other one could not because it is our final sale ones, which could not be returned, exchange or resizing as stated clearly on our website. Hope for your kind understanding. And the latest email between us is from us to you, asking your option on the return and exchange. Please kindly reply and work with our customer service. We will surely try every means we could to help. Thanks in advance.
P. S our ring size is standard US size, and we suggest customer to choose their regular size. Because there might be a mistake because of measurement ways etc.
I returned two orders that didn't fit and requested cash refund. They provided store credit and said that since items were returned, shipping to me was no longer Free and they deducted it from the amount they owed me. The whole process was a pain. They do everything in their power to keep your money. I don't think I will see a penny of the money
Tip for consumers:
Don’t expect to get your money back if you make a return. I asked for cash back and they gave me store credit, charged me for the “Free Shipping” and deducted it from my “store credit” because item was returned.
Products used:
None
Hi, thanks for your feedbacks and sorry for any inconvenience caused. For store credit, it is just a suggestion. We will definitely respect your ideas. We have already refunded to your original payment account for both orders. Please check. For the shipping fee, since you have enjoyed discount/free shipping for your order, which means that your order was shipped out at our cost, so when it comes to returning for a refund, the shipping fee will be deducted. Please check our 30-day return policy https://www.jeulia.com/30-day-return-policy.html. Your understanding will be appreciated. Any more questions, please contact our Customer Satisfaction Team. Thanks.
I did not receive the discount of spending 100 dollars or more it said fifteen percent off will you honor it
Hi Sonia - Please know that the discount will never automatically apply to an order, you have to apply the code and use the credits in your shopping cart. We want our customers to have a great shopping experience, so please submit a support request to our Customer Satisfaction Team, we will help you adjust the payment.
I wouldn't give it one start
I wouldn't give it one start, I've been waiting a whole month and it still hasn't shown up asked for a refund and told No as its still in shipment and hasn't made it to it's destination.(my address) I wasted $300NZ money on this site that states it's in NZ when it's a cheap store from china definitely don't waste your money go to Michele hill or Pasco
Hi, thanks for your feedback. You selected the standard shippig, so delivery time = processing time (7-10 working days) + shipping time (10-25 working days). You could check the time before placing the order. After checking, the status show it was delivered. Please check and let us if you have not received it. We sent it out and it was delivered all within the period we promised. Any more questions, please contact the Customer Service. Many thanks.
I wrote a scathing review to the terrible experiences I'd had with them. In reply, they blamed 95% on ME! BLAME IT ON THE CUSTOMER - THAT WILL DEFINITELY BRING THEM BACK! (NEVER AGAIN!). This company is MOSTLY SCAM with a VERY THIN VENEER OF REAL - enough to try and keep an air of respectability. STEER CLEAR OF THESE PHONIES!
Hi. We are truly sorry if we have any inappropriate words or behavior. Could you please offer us your order number or the name/email you used to place the order? So we can find your order and assist you better. Our customer service is always trying our best to serve you, thank you.
I have written to company 4 times for an address to ship my rings to to exchange for smaller rings and still haven't received a reply.Its now past the 30 days and am worried they will scam me and tell me I'm past the time for returns not happy at all with service
Tip for consumers:
Terrible customer service for exchange
Products used:
Two skull rings
We apologize for the delay in responding to your email regarding the size exchange. There could be two reasons why you haven't received a reply:
1. During the peak season, we experienced a shortage of manpower, which resulted in a delay in responding to emails. We sincerely apologize for any inconvenience caused by this delay.
2. We recommend checking your spam or junk email folder to ensure that our response hasn't been filtered there unintentionally.
Please rest assured that we are committed to assisting you with the size exchange. We have no intention of refusing your request. Regarding our 30-day exchange policy, it means that as long as you contact us for the first time within 30 days of receiving the product, we can assist you with the exchange. You are still within the eligible timeframe, so there is no need to worry.
If you are unable to locate our email response, we suggest reaching out to us via Facebook or Instagram (FB/INS) for further assistance. Our social media team will be happy to help.
In an effort to save time, I decided to order 2 of the same ring - in 2 sizes thinking I would keep the one that fit and return the other since they advertise a 30 day refund. I wrongly asssumed it would be easier that way rather than exchanging and waiting. The return process has been frustrating at best. Their customer service has been awful - they continuously try to get me to to just accept a "store credit" rather than receceive the refund amount I am due. I have now stated, in writing SEVEN times that I am NOT interested in any kind of credit and the "team" emails me again today offering additional funds if I take a credit. Which, even with the additional funds, does not equal what I paid. The ring I ordered was $129.00. They offered me a refund of $68.75 but state they will give me an additional$13.75 if I accepted a store credit instead. That is still $46.50 missing from the original cost. Even though the ring I kept has had no issues so far, I absolutely regret ever using this company. If not refunded in full by the end of tomorrow, I will be proceeding with a charge back from my bank. Save yourself frustration, find somewhere else.
Hi. We are truly sorry for your bad experience. Could you please kindly give us your Order No.so we could better help you? Yes, we offer the 30-Day Return & Exchange service, and we would like to help you if you want to return one of the rings if it complies with our policy https://www.jeulia.com/30-day-return-policy.html. We don't mean to force you to accept the store credit. It is a kind suggestion as here are more benefits if you choose a refund via store credit. After realizing that you don't want the store credit, we agreed to refund back to your original account. As for the refund amount, we should clarify that if you have used the coupon codes valid for 2 or more items, you cannot enjoy it when you return one of the items and only keep another one. Besides, as stated in our Return Policy, since the return is because you do not want the item, not because of any quality problem or wrong item sent, the refund will be the amount after deducting the shipping fee from us to you. The above reasons may explain why the refund is $68.75 instead of $129.00. Please provide us your order number so that we can make an accurate calculation. There is a kind reminder that we don't suggest multiple pieces to be purchased for comparison. Comparison purchasing is purchasing multiple products with the intent of keeping one and returning the remainder. Thank you for your understanding. Please kindly contact our customer service at service@jeulia.com for further assistance.
If you order any jewelry from Jeulia beware, if you are not satisfied with your purchase Good Luck returning they make it very difficult it took 5 days of emails asking for a return label or return procedure and they would just keep asking me to consider store credit before they finally gave me the info for a return, I had to pay to ship back and they deducted there shipping cost from my return.
Tip for consumers:
Be honest and share your experience good or bad.
Products used:
None
Hi, thanks for taking time to share your experience and sorry for any inconvenience caused. We do our procedure and suggestions for your return, but we will definitely respect your ideas. For the shipping fee, since you have enjoyed our discount/free shipping for your order, your order was shipped out at our cost. The shipping fee will be deducted when you return your order for a refund (Stated in our 30-day return policy https://www.jeulia.com/30-day-return-policy.html). Your understanding will be appreciated.
I placed an order in May.
It Was meant to be a Beautiful Gift to Grandma for her 80th Birthday.
However,
I have Not received my order.
Had continued to seek support via email through Jeulia and kept receiving the same email.
Once I asked for a refund I stopped receiving emails back.
Extremely annoyed, disappointed and can not believe the level of unprofessionalism.
Hi, could you please give us your Order No. So we could help you better. We tried to find the order with your name but failed. Our emails are replied within 12-24 hours, please continue to work with our customer service to get the issue solved. If you really did not receive the order, we will surely try every means we could to help. Thanks in advance.
My fiance purchase a ring almost two months ago, never received and the website says that the item can't be track... yeah i feel i will never get the ring dans that my fiance just lost a lot of money... don't buy from them if your dont want to losse money
Hi steph t, sorry for all inconvenience, I believe there may some misunderstandings. Usually, all orders will be shipped out within 7-9 working days, and the shipping time depends on your choice. After checking we can not find your order via your name steph t. Could you please offer us your order number? So that we can try to get more details.
Gain trust and grow your business with customer reviews.
Affordable luxury Jewelry for Everyone.
Jeulia is here to deliver quality and affordable jewelry that is unique and authentic. Every beautiful piece is designed and handcrafted in-house then shipped directly to you. We take great pride in our craftsmanship and utilize environmentally conscious materials so that you can feel confident in your purchase. We have thousands of breathtaking designs that run the gamut from timeless and traditional to modern and bold. We are confident that you will find many designs to fall in love with.
Our advanced design studio headquartered in Hong Kong creates a range of contemporary and bespoke styles for our customers all over the world. We deliver excellent quality at an affordable price by designing and creating all of our jewelry in-house, cutting out the middleman and slashing markups. From the hearts of our designers to the hands of our craftsmen, the end results is sharing our passion of unique and sustainable jewelry with our customers.
We are a customer-centric company and so earning your trust is our number one priority. Jeulia proudly offers a one-year warranty against any manufacturing defects on all of our jewelry. We also offer a 30-day money back guarantee should you be dissatisfied with your purchase.
We understand your frustration and are sorry for the experience. Due to the surge in orders and emails/messages, there is a delay in our reply. Please do now worry, we offer a 30-day return policy: https://www.jeulia.com/delivery-shipping.html. We will definitely help customers process their refund. Please kindly let us know your order number so we can help you solve these issues.