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I have written to company 4 times for an address to ship my rings to to exchange for smaller rings and still haven't received a reply.Its now past the 30 days and am worried they will scam me and tell me I'm past the time for returns not happy at all with service
Tip for consumers:
Terrible customer service for exchange
Products used:
Two skull rings
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Nothing at all like the picture like at all and then when I asked to refund it immediately upon...
We apologize for the delay in responding to your email regarding the size exchange. There could be two reasons why you haven't received a reply:
1. During the peak season, we experienced a shortage of manpower, which resulted in a delay in responding to emails. We sincerely apologize for any inconvenience caused by this delay.
2. We recommend checking your spam or junk email folder to ensure that our response hasn't been filtered there unintentionally.
Please rest assured that we are committed to assisting you with the size exchange. We have no intention of refusing your request. Regarding our 30-day exchange policy, it means that as long as you contact us for the first time within 30 days of receiving the product, we can assist you with the exchange. You are still within the eligible timeframe, so there is no need to worry.
If you are unable to locate our email response, we suggest reaching out to us via Facebook or Instagram (FB/INS) for further assistance. Our social media team will be happy to help.