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I returned two orders that didn't fit and requested cash refund. They provided store credit and said that since items were returned, shipping to me was no longer Free and they deducted it from the amount they owed me. The whole process was a pain. They do everything in their power to keep your money. I don't think I will see a penny of the money
Tip for consumers:
Don’t expect to get your money back if you make a return. I asked for cash back and they gave me store credit, charged me for the “Free Shipping” and deducted it from my “store credit” because item was returned.
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Deirdre V.'s review of Jeulia earned 2 Very Helpful votes
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Hi, thanks for your feedbacks and sorry for any inconvenience caused. For store credit, it is just a suggestion. We will definitely respect your ideas. We have already refunded to your original payment account for both orders. Please check. For the shipping fee, since you have enjoyed discount/free shipping for your order, which means that your order was shipped out at our cost, so when it comes to returning for a refund, the shipping fee will be deducted. Please check our 30-day return policy https://www.jeulia.com/30-day-return-policy.html. Your understanding will be appreciated. Any more questions, please contact our Customer Satisfaction Team. Thanks.