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Jennifer"Jen" S.

3
Level 3 Contributor

Contributor Level

Total Points
1,358

Interests

Shopping- Fashion-

13 Reviews by Jennifer

3/30/19

I have finally found a great natural deodorant and toothpaste=Native! Love their products so far because they actually work and are not as filled with chemicals as other products. Ordered from their site directly for the first time (they offer cheaper options for auto purchases). Cheapest option I've found is purchasing through them (rather than buying from target). Definitely recommended!

3/30/19

I don't know where to start- I fell for the fashion nova craze and now I'm regretting it since I'm stuck with over $200 worth of items. First off many of their items are non-returnable (apparently this is based on the price- if it ends in a certain number, its considered final sale.) Also, if you do want to return any items, they will not refund to your original payment method! That is a disgusting return method and that alone will make me not return. I received my order more than 2 weeks late and to make it worse, it was missing two items. Tried to get in touch with customer service numerous times and did not get a response until 1 week after. The clothes that did arrive were thin, cheaply made (and pretty much what I should have expected). Will never be ordering from here again! FORGET THE HYPE AND KEEP YOUR MONEY!

3/5/19

I ordered several items for an upcoming party. Order arrived with everything thrown into a big box with one package of "protection". The piñata had several loose strings (not even sure how that happened through delivery). The fondant box was stained, damaged, and opened. I contacted customer service 2 days ago and have yet to hear a response. Very disappointed with their customer service and shipping

10/25/18

Tried to place an order for a few dresses for a wedding I'm attending. Figured I should order a few styles to see which one fit best and would return the rest to my local Windsor store. Total came out to over $300 which is normal for me considering I tend to over order to keep what I want and return the rest. After my order was placed, I received an email from Windsor stating that they need to verify my order because there was an issue with shipping/billing address with my credit card. After reading that, I knew that wasn't true because all of my information was correct and I usually place orders with my American Express for clothing purchases over $300 so I knew it wasn't a notification from my credit card. I figured I would just go ahead and call while I was on my lunch break (since the email stated that all I needed to do was provide my shipping and billing address again). When I called I could barely hear the representative, their background noise was extremely loud. After repeating my information to her (name/address/email/phone). She then told me that she needed my full credit card number and the 1800 number on the back of the card. As I was on my lunch break and don't carry all of my credit cards on me at all times, I didnt have the credit card on me. She told me I would have to call back and re-verify within 24 hours. I was honestly stunned. I have never had this issue with any other online store and I have been shopping online for over 15 years. I understand verifying a large order but if a customer provides the same billing and shipping address that matches with their credit company, is it really necessary to also ask your customer to then provide the 1800 number on the back of their credit cards? That is ridiculous. Tried to call back once I got home to re-verify, but they are closed. This means I would have to wait until tomorrow to re-verify and they don't ship on the weekends so my order actually wouldnt be processed until Monday. Will shop elsewhere.

9/26/18

Although I love shopping at their store, I do not recommend ordering anything from their website. Ordered a pair of socks for my sons baptism and they were marked as delivered (when they weren't). It was probably Fedex that messed up the delivery which was annoying but when I contacted Burlington, instead of them offering a resolution (like contacting fedex, sending out another pair, providing a refund), I was told that I would have to file a dispute with my credit card. This is completely ridiculous- they should contact fedex and file a claim. I shop online for convenience- not to have another task to add to my to-do list. Will not shop there anymore

215K Views
8/15/18

I love wayfair-not saying I have never experienced any issues with them but the most important thing is that they always rectify any problem that does occur. I have had many orders that arrived in perfect condition (while some arrived with slight scratches)- wayfair has always ensured that I am left feeling happy about my order. Their products range from good quality to cheap (it all depends on what you are shopping for).

1.4K Views
8/14/18

Loved the items I ordered from here (Jacket, a pair of jeans and a jumpsuit). Everything fit well except decided to get a bigger size in the jumpsuit -they offer free exchanges so that wasn't an issue. All of the items looked exactly like they do on the website and the shipping was much quicker than F21/shein/fashion nova. I will definitely be buying from here again

8/13/18

Honestly shipping with target.com is horrible- I have had them ship them a 4 drawer storage chest- missing one whole chest, had them guarantee an item's delivery date (and then miss that date by 2 weeks). And have had items arrived spilled (and their customer service is really not that helpful). Overall I think I will stop shopping at target.com and avoid the hassle- better just to go in store

5/11/18

Ive been shopping with asos for years now. The quality is usually low for the prices they charge but I dealt with it. I just received my latest order (a pair of shoes which arrived dirty and stained!) The most revolting thing was that in the shoebox was a candy wrapper! This shows that they have no quality check in place! I contacted them and instead of offering an apology they just matter of factly stated how to return the item. Thanks! Doesnt help me at all considering I now dont have a pair of shoes to wear to an upcoming event. Absolutely horrible customer service.

207K Views
8/11/17

I used to love doing user testing tests... they were simple, didn't take too long and paid well. I also did a few studies with them and was usually rated highly. They continued to send out surveys for studies they believed I would fit into, but within the past year, I have not been accepted to any studies- which is extremely strange (I would typically be accepted to 2-3 every month and my user testing rating is 4.5 stars). The last straw was when I completed my last test, the "customer" and user testing both believed that I did not complete the task successfully and rated me at 1 star which meant no payment. I was completely bewildered because I was positive I had successfully completed the tasks and even had proof of that because of the submitted written answers as well. I emailed Usertesting to let them know that and even stated that if they believed I did not successfully complete one part of the task, why would that be rated as 1 star vs 3-4? 1 star is the same rating as an individual who completely did not read directions or complete any of the task, but to rate someone as one star when they did complete the tasks and objective is not right. I will no longer waste my time doing these tests because they are obviously now rating lower just to avoid payment and they showed that they do not care about their testers.

26.0K Views
5/20/17

Unfortunately will not be purchasing from IKEA anymore. I used to love their products due to their reasonable quality/price point. They did not ship all items on last order- paid $99 for delivery and did not even receive full delivery! Called them and they said they would send the missing pieces out- was told now that it won't arrive for another month- original order was placed in April! They think its fine to just keep a bunch of huge boxes waiting (because items cannot be built without the missing pieces). Was not offered any type of apology for their lack of attention-- Beware, Ikea does not care about their customers.

5/2/17

I ordered a Frigidaire AC that was supposed to arrive on a certain date. The shipment arrived later than the "expected delivery date", but I let that slide. I look at the box and it says GE and has a picture of a mini fridge on it! I am in utter disbelief. The packing slip states the order was for an AC and yet whoever shipped this order, obviously did not pay much attention! I figured Lowe's would be more than helpful in fixing up the situation considering it was 100% their fault. This package arrived a week ago and I have been trying to contact them since! I was finally contacted back by customer service and was told that the manager (of the Lowes that it was shipped at would call me within 24 hours-that never happened). I told them I don't want anything, just to get this mini fridge out of my house and refund me my money for the AC I never received! They told me I could return it at the local Lowes (I don't know how that would be possible considering the receipt I have is for an AC and the item I would be returning would be a mini fridge!)-Also, I am recovering from ankle surgery and definitely cannot load and carry a mini fridge- hence why I purchased online and opted for DELIVERY. I am extremely upset, annoyed and in disbelief at how horribly Lowe's has handled this problem. I Will NEVER shop with Lowes again!

Tip for consumers:
Stay away! They shipped the wrong item and are difficult to reach in case a problem arises!

Service
Value
Shipping
Returns
Quality
192K Views
1/25/17

My free trial was supposed to end January 23, I cancelled it on January 22 yet I noticed that there was a charge pending from Scribd on my credit card already! This charge should not have posted because 1. I cancelled the membership before the end date and 2. Scribd charged my card before my free trial end date
I tried to contact them twice and no reply! Ticket Request #1281029-- Also beware! When you try to cancel, they try to confuse you (you have to press cancel like 3 times before your account is actually cancelled. I'm not sure how this is even legal)! I will be filing a complaint with BBB.

Update- Scribd finally refunded back my money (they tried to say that the charge was placed because the trial date ended- this is not true, the last date to cancel was the day after the charge was actually made. So be aware! You may be charged 2 days before the end of your free trial!

jerryg31
Jerry G. – Scribd Rep

Hi Maya, It looks like we replied to your support ticket with more information regarding your refund. Let us know if you have any other questions. Thanks! - Zoë, Scribd Customer Support

Jennifer Has Earned 48 Votes

Jennifer S.'s review of Windsor earned 6 Very Helpful votes

Jennifer S.'s review of Fashion Nova earned 3 Very Helpful votes

Jennifer S.'s review of Burlington Coat Factory earned 3 Very Helpful votes

Jennifer S.'s review of Native earned a Very Helpful vote

Jennifer S.'s review of Provi Apparel earned 5 Very Helpful votes

Jennifer S.'s review of UserTesting earned 18 Very Helpful votes

Jennifer S.'s review of Wayfair earned a Very Helpful vote

Jennifer S.'s review of ASOS earned 3 Very Helpful votes

Jennifer S.'s review of IKEA earned 3 Very Helpful votes

Jennifer S.'s review of Lowe's earned a Very Helpful vote

Jennifer S.'s review of Lowe's earned a Well Said vote

Jennifer S.'s review of Scribd earned 2 Very Helpful votes

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