Zulily

Have purchased some great items at terrific prices. Have also purchased some items that have had issues, are broken on arrival, poor quality (usually in clothing), clothing sizing issues (usually too small or too tight or more narrow - like shoes or slippers), etc. A major problem is returns are very expensive for most items.
It was disappointing that I cannot get savings on added items if wanting to purchase for gifts BUT AT DIFFERENT ADDRESSES! Some great gift items but I would have to have them ship to one address - the intent for getting more than one would be to send to more than one address if buying for a gift! So though I have purchased for gifts, I have to divide the items up, repack them, and ship at added cost to the person. Really miss that flexibility that is possible with other online shopping websites!
One of their best qualities in the beginning of my purchasing on Zulily was the extra care and packing materials used in shipping BUT it went downhill more recently in 2019 and items get tossed around inside - they break, packages of sets get divided, etc. It's more risky now and affects what I look at twice. I tend to stick to the soft goods for that reason.
One of the best experiences I've had is that if I have ever had a problem, their Customer Service policy for replacement or credit is EXCELLENT! They may not be able to replace an item, due to limited quantities usually, but I have been notified when it comes back in stock.
Overall, it's been a good experience but the downsides has reduced my spending with them.

I wish your sizing charts for women's clothes could be better. Also you could have more days of free shipping!

I have placed 9 orders in 2019, 12 in 2018, 9 in 2017. My biggest complaint is that some of the products do not match the pictures ( i. E 'Khaki Dot Raw-Hem Boatneck Top $34.99.') SO disappointed when I opened this! In the past, the return policy was much more customer friendly. Now, I am stuck with some items that aren't worth the cost of returning. For example, if I want to return just 1 item it is an $8.95 charge. I understand if more items are returned, the higher the cost. But for just 1? Then I receive Zulily Credit for the balance minus the $8.95. It is not worth the hassle and the credit is not as well. I wanted to return the Navy & Green Floral Patchwork Button-Up (order # *******316 $19.99). How about for 1 item just charge the original shipping cost? Or offer some kind of perk for being a loyal customer? Also I have noticed the wait time for delivery has been much longer than in the past. I realize it might have something to do with where the product is coming from geographically. I ask that this please be better highlighted in your item description. It's too easy to miss that short disclaimer on the page. I am not ordering any more clothing items from Zulily until hopefully things improve. I am confident that they will as I have always had great Customer Service. Thank you.

WHEN I FIRST STARTED WITH ZULILY I LOVED IT, BUT NOW I FEEL LIKE ITS THE SAME STUFF. AND WHEN I FINALLY FIND SOMETHING I LIKE THE ITEM IS CANCELLED, THIS HAS HAPPENED TO ME ON THE SAME ITEM 2 OR 3 TIMES NOW. AND I WOULD LOOK TO SEE A LITTLE BETTER QUALITY AND LESS COMING FROM CHINA.

BUT I AM GOING TO SAY THE CUSTOMER SERVICE IS AWESOME. THEY GET BACK TO YOU VERY QUICKLY.

Some items are ok and others are complete junk. It's really hit or miss with this company. The clothing seems to run very small and two bracelets I ordered were so small they looked like children's jewelry. My favorite purchases so far have been an Italian leather satchel and some luxury brand cosmetics. I won't be ordering anymore clothing because the sizing is too small and I am always disappointed.

I really like the assortment of items that you sell however I do not like your return policies. I usually browse the site daily and have purchased many things in the past two years. Sometimes I think the items I'm purchasing aren't new they are returns from other companies?

I very careful about what I purchase from your site. I've been burned by items that were poor quality. I buy a lot of clothing for my granddaughter, home stuff and shoes. I always make sure it's a brand that I am familiar with. I also feel that when an item is returned your customers deserve a credit on whatever card they used.

I order from Zulily regularly and have rarely been disappointed in my order. Their products are of good quality and mostly reasonable pricing. The only disappointment is that when I place an order it would be nice to have more days to order with free shipping. Maybe at least 2 days instead of 24 hours. Certainly would allow enough time to view the next day's sales.

Zulily shipping is horrible. You never know when your package will arrive. I waited at least 2 weeks before my tracking was available. When I order something I expect to receive within a week or 2. Never happens. I have started ordering from different on line stores that guarantee a delivery dates.

If you stay with name brands you will do okay. I wouldn't buy any unknown name any more because I am always disappointed. I don't bother to send it back because their return policy makes you pay 8.95 and you don't have a chance to send it back by your own postage. So I make sure to buy name brands I know are of good quality.

The items themselves arrived at time and were well fitted partially, but I cannot deny their cheap quality and odd designs.

They are not good at returns at all! They like to cancel orders then offer the product again at higher price. Things always look better online then in person. I have a few things I like I've bought from them but I also have a whole lot I've never worn after trying on because they don't always fit the same. I truly need to stop looking at their sight especially after they canceled my orders on me and then offered at higher price later.

Buyer beware is the best way I can put it - I've learned to check the prices offered against other sites, or via Google, and factor in the shipping to see if it's really a 'great deal.'
When Zulily first came onto the scene they really did offer some great bargains, I'm just not seeing that so much anymore.

Been with Zulily since close to the beginning. Some things have changed but not for the better. Having to pay return shipping on items that were promised to be one thing then aren't isn't a good policy. Clothes coming from some vendors aren't true to the size chart supplied leading customers to either spend more money to return something that has to be returned due to things beyond their control or simply eat the cost of the item. This happens way too often! Not to mention that returns are only good for credit. It feels like sometimes the customer is trapped by a purchase. Shipping times to get items are also very long and many times don't arrive when promised. Shipping UPS only to have them deliver items to local post offices for delivery causes further delays in arrival. Some items are good deals and worth it but others seem to be just junk. Buyer beware.

I have ordered many things through Zulily over the last 4 years. The products from Tommy Hilfiger, Free People, Jambu shoes and name brands I've received have been good quality. They have some good sales on their name brands. They have about a million no name type brands from China and who knows where else. They are cheaply made and take a couple of months to get to you. With this company as with anywhere else when you buy cheap you get cheap. Don't expect to pay $10 for clothes and expect them to look great and be well made. I try to always get things that say they ship out quickly and they do. Suzanne Betro products are reasonably priced and look good when you get them but you have to wait for them. I've gotten the Ugg brand Koolabura ( I think) and have been satisfied. Shopping here is fine but avoid the really cheap no name products and you will be more satisfied.

I learned the brands that had good products and avoided the ones that were inconsistent either in size or item.
I preferred the jewelry gold on brass, and for the most part was pleased, though ring sizes differed even within same name brand.
Once bought top that was right color but not same design as advertised, so I too would say there definitely is improvement needed or else the customer may not be a return customer.

If you're a discerning shopper, you can occasionally find something worth buying on this site, but I think the women's clothing looks cheap and tawdry, for the most part. And the shipping charges offset any savings on the costs of items you purchase. Usually, you can get better deals shopping locally, by watching for sales.

The site has some good finds - I found that it takes a while for the items to be delivered, especially if the item is from an International country.
You pay money, but receive credit for returns and you have to pay for shipping to receive and return.
I will not order any more clothing items from them, but I did get some decent quality baby shoes from there.

Zulily is great for the most part. Some of their vendors' products are nice and as shown. I had only one issue where a vendor sent me the wrong product because they were out of the one I ordered. And they dragged me through a lengthy return process as a result. If not for that incident, I would have given one more star. Other than that, rules of thumb for me: don't shop too often for clothes (too inconsistent) and never shop for large electronics (too risky).

I have been a loyal customer for at least seven years I have found some really unique and beautiful items of quality on the other hand I have received items that were falsely advertised and no return or the return cost is the same as my credit. I have returned items and never credited. I keep shopping because of the beautiful and unique pieces. In the last year the quality has really declined I don't know what happened but there's a big difference in how customers are handled.

I appreciate that Zulily offers a wide variety of things. I often find things to buy that I never knew I needed or wanted. Sometimes the clothing selection is frustrating though. The descriptions are not accurate. The sizing tends to be VERY weird. And the plus size options are limited. Returns/refunds are complicated and difficult. If the descriptions and reviews were more accurate and clear, there wouldn't be as much of a need for returns.

I like only some of there item's, it depends what brand's they are. Small item's cut very small or to large, or don't expected the color. So I chance it but we have to still pay for the shipping cost. That's what I don't like. But the good thing is they do credit you back your money. That's Good.

I like visiting each day to see what is available. Most of the items are of passable quality. Some clothing is less than expected. Feel the shipping cost is high. Wish they was free shipping or at least free for over a certain$$. Also alot of items are sent in boxes way oversized. I would wait if more items could be sent in one box for lowere shipping fee.