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ZulilyReviews 4,523

2.3
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Zulily Reviews Summary

Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.

This summary is generated by AI, based on text from customer reviews

service
511
value
514
shipping
532
returns
408
quality
478
California
1 review
0 helpful votes
Follow Cheryl S.
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So many things to buy. It's like an online mall in one place. New things and things already known but at fabulous prices! I LOVE shopping here!

Date of experience: July 18, 2019
South Dakota
2 reviews
0 helpful votes
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My only frustration is that it takes so long to get items. I have friends that say you can order from Jane, get the same things and get them within the week. Is there a reason it takes so long to get from Zulily?

Date of experience: July 18, 2019
Texas
1 review
0 helpful votes
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I love Zulily!
July 18, 2019

Zulily always has something I want or need! I love all the selections and the prices! It is a great place to shop to get unique gifts for family and friends that they have not seen in stores in our area. I like to get my clothes so that no one else will have them in our small town.

Date of experience: July 18, 2019
Maryland
4 reviews
0 helpful votes
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Love Zulily
July 18, 2019

I have purchased so much Of what I need or want from Zulily that I don't Even look anywhere else! They have almost everything that I want or need!

Date of experience: July 18, 2019
Texas
1 review
0 helpful votes
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I love Zulily. It's my favorite website. I literally get on it everyday. If I had more money I would buy something everyday. As it is my fiancé already thinks I have a problem. There is such a wide selection of products. Something for everyone and great deals. I am definitely hooked

Date of experience: July 18, 2019
Colorado
1 review
0 helpful votes
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I love Zulily!
July 18, 2019

Excellent prices with a great selection of items. In all areas of merchandise I especially like that they have lovely clothing for women of a larger size like me. Thank you for that.

Date of experience: July 18, 2019
Texas
1 review
0 helpful votes
Follow Cathy L.
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I normally don't have any issues with anything, yet if anything is broken Zulily will refund my money and back order it for me. I only hesitate to purchase breakable items because of the packaging, it's usually broken. I purchase everything from groceries to swimsuits. Customer service is usually very good.

Date of experience: July 18, 2019
Pennsylvania
1 review
0 helpful votes
Follow Debra B.
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Fantastic products!
July 18, 2019

Everything I have purchased from Zulily has been a delight. The products are made well, shipping is quick and packed professionally. I love that I can break my payments into 3 different billings. That helps my budget (plus I can buy more). I can't wait everyday to see what's available next.

Date of experience: July 18, 2019
California
1 review
0 helpful votes
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Excellent variety
July 18, 2019

I appreciate Zulily's one-stop shopping. I can find things for family, house, yard, automotive, electronics and groceries. I like being able to choose items and am given reminders when items I had on wish list come in stock. The ease of returns and credit is also an advantage. I shop daily and then purchase all things at once. The quick 99cent deals are great too! The picture is of my new step stones for backyard and if ya look close you'll see doggie dish I purchased earlier to the black rain jacket also.

Date of experience: July 18, 2019
Washington
1 review
0 helpful votes
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I'd want for everyone to have the same experience I've been having, and if there's been a problem, Zu always makes up for it. I've learned what works & what doesn't to a large extent. I've learned never to order fresh plants-not once have they come to me alive, the photos are always beautiful, so it can be a real draw to buy them. The kitchen & household items are usually spot-on, though, as are some of the clothing manufacturers, always check the sizing chart and some of the companies will even print if the sizes run large or small, which is a great help. The customer service people are just that--there to serve the customers. If you are thinking about shopping here, go ahead and take the plunge, and if you've ordered before but have been disillusioned give them another try, who knows, you may be pleasantly surprised.

Date of experience: July 18, 2019
Massachusetts
1 review
0 helpful votes
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Wonderful!
July 18, 2019

Best place to shop.if there was a problem with anything very fast response. I love Zulily I purchase all the time. Keep up the great products.

Date of experience: July 18, 2019
Florida
1 review
0 helpful votes
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I really enjoy shopping at Zulily. I can find clothing that I will not see everywhere else. Can find multiple items for my dog from treats to doggy pool. Great place to do all your Christmas Shopping.

Date of experience: July 18, 2019
Utah
2 reviews
0 helpful votes
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I love Zulily!
July 18, 2019

I am a plus-size woman, and it's so nice to have the great selection compared to stores. Very reasonable prices; especially their sales. They will also refund damaged items, or give you store credit so you can select something else. I have been doing all my clothing shopping with Zulily for over a year, and remain a satisfied customer.

Date of experience: July 18, 2019
Wisconsin
3 reviews
0 helpful votes
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Site has changed
July 18, 2019

I use to purchase a lot from Zulily but am having a difficult time purchasing as much from them. It appears to me that whoever was doing Zulily's ordering, is no longer doing it. And the shopping selection has been disappointing.
The other thing is that the sizing is not consistant. In the past, I have ordered an XL and the item would fit a person who takes a small.

Date of experience: July 18, 2019
New Jersey
1 review
0 helpful votes
Follow Marguerite T.
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I like my jewelry to match and Zulily has none of that really! I had to purchase items from the UK and other retailers for sets! Also I love the Swallow Earrings, but I will not purchase without matching necklace

Date of experience: July 18, 2019
Maryland
1 review
0 helpful votes
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While I do enjoy shopping online in general; I have, and can be, disappointed from time to time. In general I believe you get what you pay for; although "deals" can be found. But beware! If you purchase from this website it will cost you much more then it is worth. 1st - you have to pay $8 to ship it back, 2nd - the original shipping cost will not be refunded to you, so, it will cost more to return it then it is worth! Also, take note; the sizes of each item is not standard across the board. You would need to check the actual messurements for each piece of clothing you are considering purchasing. At times the sizing difference is so much that a US size XL could be a 6X.

Date of experience: July 18, 2019
Illinois
2 reviews
0 helpful votes
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There are so many items that they carry. Customer service is just great. The only drawback is some items take a long time to receive.

Date of experience: July 18, 2019
Wisconsin
1 review
0 helpful votes
Follow Diane F.
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I have ordered many items from zulily such as clothing, shoes, makeup, a headboard, home décor, perfume, and self tanner. On occasion I have had to return an item because it didn't work for me. I always check to see if an item can be returned before I purchase it so I don't get stuck with something I don't want. All of my returns have been a good experience, and customer service is always very helpful. As long as zulily keeps offering good deals I will continue to be a repeat customer.

Date of experience: July 18, 2019
Louisiana
1 review
0 helpful votes
Follow Jo I.
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I live in a large city, yet find many unique items at nice prices on Zulily. I do caution you to pay attention to description details, especially clothing sizes. Also, some brands are cheaply made & sellers sell under more than one brand name. Find a few you like & stick with them. My few experiences with Customer Service have been excellent. My biggest disappointment has been the site redesign. You used to be able to "favorite" an item from the preview pages, but no longer. There are other issues with the site also, but overall, Zulily is my go-to store for special gifts & definitely Christmas!

Date of experience: July 18, 2019
Texas
1 review
0 helpful votes
Follow Debra C.
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I always find something I'm looking for... or not looking for but like what I find... at a great price at Zulily.com.

Date of experience: July 18, 2019

About the Business

Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.


zulily.com
Founded in 2009
+216