Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.
This summary is generated by AI, based on text from customer reviews
So many things to buy. It's like an online mall in one place. New things and things already known but at fabulous prices! I LOVE shopping here!
My only frustration is that it takes so long to get items. I have friends that say you can order from Jane, get the same things and get them within the week. Is there a reason it takes so long to get from Zulily?
Zulily always has something I want or need! I love all the selections and the prices! It is a great place to shop to get unique gifts for family and friends that they have not seen in stores in our area. I like to get my clothes so that no one else will have them in our small town.
I have purchased so much Of what I need or want from Zulily that I don't Even look anywhere else! They have almost everything that I want or need!
I love Zulily. It's my favorite website. I literally get on it everyday. If I had more money I would buy something everyday. As it is my fiancé already thinks I have a problem. There is such a wide selection of products. Something for everyone and great deals. I am definitely hooked
Excellent prices with a great selection of items. In all areas of merchandise I especially like that they have lovely clothing for women of a larger size like me. Thank you for that.
I normally don't have any issues with anything, yet if anything is broken Zulily will refund my money and back order it for me. I only hesitate to purchase breakable items because of the packaging, it's usually broken. I purchase everything from groceries to swimsuits. Customer service is usually very good.
Everything I have purchased from Zulily has been a delight. The products are made well, shipping is quick and packed professionally. I love that I can break my payments into 3 different billings. That helps my budget (plus I can buy more). I can't wait everyday to see what's available next.
I appreciate Zulily's one-stop shopping. I can find things for family, house, yard, automotive, electronics and groceries. I like being able to choose items and am given reminders when items I had on wish list come in stock. The ease of returns and credit is also an advantage. I shop daily and then purchase all things at once. The quick 99cent deals are great too! The picture is of my new step stones for backyard and if ya look close you'll see doggie dish I purchased earlier to the black rain jacket also.
I'd want for everyone to have the same experience I've been having, and if there's been a problem, Zu always makes up for it. I've learned what works & what doesn't to a large extent. I've learned never to order fresh plants-not once have they come to me alive, the photos are always beautiful, so it can be a real draw to buy them. The kitchen & household items are usually spot-on, though, as are some of the clothing manufacturers, always check the sizing chart and some of the companies will even print if the sizes run large or small, which is a great help. The customer service people are just that--there to serve the customers. If you are thinking about shopping here, go ahead and take the plunge, and if you've ordered before but have been disillusioned give them another try, who knows, you may be pleasantly surprised.
Best place to shop.if there was a problem with anything very fast response. I love Zulily I purchase all the time. Keep up the great products.
I really enjoy shopping at Zulily. I can find clothing that I will not see everywhere else. Can find multiple items for my dog from treats to doggy pool. Great place to do all your Christmas Shopping.
I am a plus-size woman, and it's so nice to have the great selection compared to stores. Very reasonable prices; especially their sales. They will also refund damaged items, or give you store credit so you can select something else. I have been doing all my clothing shopping with Zulily for over a year, and remain a satisfied customer.
I use to purchase a lot from Zulily but am having a difficult time purchasing as much from them. It appears to me that whoever was doing Zulily's ordering, is no longer doing it. And the shopping selection has been disappointing.
The other thing is that the sizing is not consistant. In the past, I have ordered an XL and the item would fit a person who takes a small.
I like my jewelry to match and Zulily has none of that really! I had to purchase items from the UK and other retailers for sets! Also I love the Swallow Earrings, but I will not purchase without matching necklace
While I do enjoy shopping online in general; I have, and can be, disappointed from time to time. In general I believe you get what you pay for; although "deals" can be found. But beware! If you purchase from this website it will cost you much more then it is worth. 1st - you have to pay $8 to ship it back, 2nd - the original shipping cost will not be refunded to you, so, it will cost more to return it then it is worth! Also, take note; the sizes of each item is not standard across the board. You would need to check the actual messurements for each piece of clothing you are considering purchasing. At times the sizing difference is so much that a US size XL could be a 6X.
There are so many items that they carry. Customer service is just great. The only drawback is some items take a long time to receive.
I have ordered many items from zulily such as clothing, shoes, makeup, a headboard, home décor, perfume, and self tanner. On occasion I have had to return an item because it didn't work for me. I always check to see if an item can be returned before I purchase it so I don't get stuck with something I don't want. All of my returns have been a good experience, and customer service is always very helpful. As long as zulily keeps offering good deals I will continue to be a repeat customer.
I live in a large city, yet find many unique items at nice prices on Zulily. I do caution you to pay attention to description details, especially clothing sizes. Also, some brands are cheaply made & sellers sell under more than one brand name. Find a few you like & stick with them. My few experiences with Customer Service have been excellent. My biggest disappointment has been the site redesign. You used to be able to "favorite" an item from the preview pages, but no longer. There are other issues with the site also, but overall, Zulily is my go-to store for special gifts & definitely Christmas!
I always find something I'm looking for... or not looking for but like what I find... at a great price at Zulily.com.
Answer: Zulily has awesome customer service! I have nothing bad to say about them! Definitely worth ordering from them... I have been happy every time (& I use it a lot!)
Answer: I have never ordered shoes from them but I agree that they likely vary according to brand. Contrary to other comments (that I am very suspicious of...) I have never waited a long time and the quality has always been as shown. There are so many rip-off sites out there and I suspect some hire people to post phony negative reviews on the 'good' sites. I do not recommend searching for cheaper products - you'll end up on a bogus, cheap site. I now research every site name and sift through comments - its exhausting but has saved me from spending money on sites that were not good.
Answer: Got money to burn? Order from Zulily. There isn't enough room on the Internet to list all the reasons you should NOT order from them!
Answer: Nope... no returns accept and good luck on getting a refund. Stay away from this site.
Answer: It could be a week or it could be 3 months. But my advice would be not to order at all. The sizes are never right (a small may fit someone that wears a large or it may be too small for an infant) and the quality sucks (the fabric on a dress I bought is so thin you can see through 4 layers). STAY AWAY FROM THIS SITE!
Answer: Wrong size, no return policy. Beware don't order from them
Answer: Sorry I don't know the answer, but it could explain why everything is so cheap
Answer: Yes, it may take that long, but they are up front about that on the item description page. I have never had a problem with them.
Answer: Let me just put this out there. The people who bought things from Zulily (and are unhappy with their purchases), probably didn't research the brand before they bought it. Think of Zulily like Marshalls or TJMaxx. That's what Zulily is, in online form. I just bought a hoodie from them, and researched the brand before I bought it. The particular hoodie was being discontinued, so they were selling it very cheaply. I bought it, and it is the real deal, originally $89. So research the brand. And don't expect your purchase quickly. They wait until they have enough orders to bulk purchase (another reason why their prices are low), before they buy. So it'll be a few weeks before you get it. I hope this helps.
Answer: If you bought them from Zulily, you might see about making your granddaughters feet smaller. I'm sure that's easier than dealing with Zulily.
Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.