ZulilyReviews 4,523

I have bought a wide variety of products from Zulily, from Boxed to name brands. I notice that the major complaint of most people is the shipping time, but that is clearly stated in the description of each item. Your shipping rates are reasonable, and if you shop on Friday you get free shipping all weekend! What an incentive! I also liked the one fee for shipping all month you offered at one time. That would be a fantastic promotion for the holiday season.

I've gotten some great deals and really pretty clothes from the site. However, there are many issues.
1. Sizing isn't always accurate, quite a few items come from China
2. Hate the fact that you do NOT get refunded for returns, only store credit.
3. Items arrive in so many packages.
4. Reviews are often not posted.
5. Have to call to return more than couple items because site won't allow it.
6. Should be disclosed when an item is coming from China
7. Some items can't be returned at all.

Zulily has been a great shopping experience in the past but the quality has declined and shipping time has gotten to an issue. Waiting over a month to find you have waited for a thin dress that, after the first wear has holes in it is not great. Their marketing is genius. The way they rotate products/lines are clever and it keeps you coming back. I really liked having unique clothes and got great compliments. Some product lines are very notable and sell out quickly. I love Suzanne Betro and White Mountain for example. Quality and reason pricing and items get shipped quickly. Love it.
Recently OXO was featured. Lots of their items sold out quickly so I checked Amazon, only to find the same products a good $10-$15 cheaper and with 2 day shipping vs Zulily's week+, it planted seeds of doubt.
I have also purchased a few dresses that were a polyester material and were fine, but the material was just okay. Now I see the same material in so many dresses in different styles I really don't like my dresses anymore and the polyester annoys me when I wear it. Some things only come in (forgive me) European or Asian sizes now so one has to be careful and check the sizing, particularly if the model's face is half cropped out and she is tiny. If she's on a rooftop the quality is most likely inferior. The descriptions are vague and many people learn by experience, like me. I now check the material on things I am interested and scrutinize the pictures.
Apparently Zulily wised up to this and is now asking for consumers to review products. With competition from wholesalers like Asian company AliExpress now selling directly to consumers, if you know these products you can see the similarities and know the long shipping time means it's being shipped from somewhere like China to Zulily first, then onto the customer, me. I don't want to wait over six weeks for a swimsuit or jacket.
I will say their return process is easy and wonderful. The caveat is if your order is six things and they all come over six weeks and the return window closes, you may be screwed unless you call and let them know. It costs $8-$9 to return items, so you want to wait until you have several to make it worthwhile. If not, I just sell mine on Facebook Marketplace for the price I purchased it.
Overall I love Zulily and I have an addiction. I shop and put things in my cart and sometimes I wait and see if they are still there the next day to curb myself. Or I will "favorite" items and see if they comeback around. You have to be judicious, but if you really, really want something unique-you better snatch it up quickly! It may never come back and then buyers remorse sets in and you want to fill that sadness with something else that you probably don't need.
I do need a clothes drying rack.
Did I mention I'm a Therapist?

Have been shopping with Zulily for about 3 years and am very pleased. The kids' and women's clothes have been very nice! I have ordered a lot of both. I have, also, ordered puzzles, glassware and other gift items. Have loved everything! Returned a few items because of fit issues, etc. If for any reason you want to return anything; there is no hassle! It does cost to return but the difference between that and the item cost is returned to you. I have no problem with Zulily.