Zulily Reviews Summary
Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.
This summary is generated by AI, based on text from customer reviews
Spent $170 dollars on a purse to have it arrive with one strap GLUED on! Very disappointed and had to go process of return only allowed store credit for definitely known about faulty merchandise. Told everyone going to social media and will never use Zulily again after credit is spent! I was a faithful customer up until that purchase!
They have excellent prices, but the shipping takes forever. I've been happy with all of my name brand purchases, but the unknown clothing brands are cheaply made and don't fit well.
I enjoy the variety of products each day. I especially adore the quirky garden animals and clothes you offer.
Your customer service is always pleasant while solving my order problems.
The only concern is how long it takes to receive the orders. I never know how long they will take until after I order them. It just takes planning if you are ordering a gift for someone.
I love shopping at Zulily, however there have been some missteps. I can never get the size right when ordering clothing. Which wouldn't be so bad except that some items can't be returned. Many times I am reluctant to order certain things for fear that it won't fit. That being said, customer service is excellent! If for any reason you are not satisfied with the item or if the item is defective or not as described, they do make exceptions to the no returns rule. Shipping does take a long time. I am very satisfied and look forward to browsing their site every day. I now know based on my experience with them what to look for and what not to order.
Everything I order from Zulily I'm very satisfied with they have never disappointed me so far everything fits well and packaged great I've just had a problem with one of my orders on a top I brought I never received it but I have called them and I'm sure they will take care of it
Ever since l found out about your site this is the only way l shop for the whole family (from newborn to mature adults).
Love the items and how it changes all the time, I wish the shipping was faster, hard to wait. Then when you get it you forgot about it.
I like the variety of goods available. I understand how your ordering system works (products are not actually in stock), but sometimes waiting 3 weeks for delivery is very frustrating. Also, I don't like receiving both e-mail and Facebook notification when an order is being confirmed and/or being shipped. Pick one or the other, not both, please. Personally, I would prefer an e-mail (Facebook is for social exchanges between friends, and not intended for commercial purposes).
I consider myself a Zulily expert as someone who spends approximately $1000 a month on the website. Yes, it is true it takes a long time for your order to arrive but Zulily clearly states how long each manufacturer takes to ship and where its coming from which is also a consideration. While there general policy is to give a store credit for returned items I have been reimbursed when they really let me down with substandard merchandise or damaged products.
Since becoming a Zulily fanatic my work wardrobe has become the envy of my coworkers and attire I feel fantastic in! I can go 4 months without repeating clothes because they are so affordable!
My only concern is their method of shipping. The United States Postal Service Innovations which has lost my packages several times or left it laying in a post office for days on end. I find it to be an extremely unreliable method of shipping particularly for the amount of money that I spend on the website.
The variety of clothing is awesome. There's literally something new every day! I only wish there were more free shipping offers and easier returns like other online businesses offer. That would make a good thing even better!
I like the name brand stores on discount. I've come to know new names brands too that I can count on. Watch out for clothing sizes, however. The customer service has been excellent! They have always went out of their way to make things right. There is a $7.95 restocking fee but you can send back 5 items at that same price. There is also a shipping fee for about the same amount, for the entire day, or weekend. Shipping does take a long time for most items, otherwise it is noted by a small rocket!
Great site with huge variety of offerings in so many different areas. They have everything you can think of in every price point. I continue to find unique things for myself as well as excellent gift items!
I LOVE ZULILY! IT OFFERS EVERYTHING FROM A TO Z. THE OFFERINGS IT PROVIDES ARE ACROSS THE BOARD. OVERALL, I HAVE BEEN SATISFIED.
Always check to see if item is returnable before I buy. I have received items that have been broken or missing and Customer Service has always made it right. Yes, I have gotten some junk, but overall I am pleased with what I have purchased. Some items come from overseas and get stuck in Chicago for almost a week which increases shipping times. I live in a remote area and online shopping is great for me.
Wonderful On-line Shopping in the world of Zulily. They offer so many different Items thru each Vendor. The Hardest part is waiting for the Goodies! Like they say, Great Things are worth the wait. Their Customer Service is A+.
I buy from Zulily at least 2 times a month. Every time I have received top quality and super fast shipping. I did have a problem one time and it was handled in less than 5 minutes. Love it
I love ordering from zulily. I find some cute stuff at great prices. The major majority is quality with a very few disappointments.
I love Zulily. I go there first when I need something for my home, office, myself or my kids. Prices are always excellent. Unfortunately they usually take about 3 weeks to deliver. So if you are in a hurry find what you want and then see if they are doing fast ship on that item. Today I got a king sized comforter for $20.00 in about 5 days. That was a great deal any way you look at it.
I love Zulily. But, understand where you are shopping. Zulily's business model seems to be to purchase quantity at discount. Some of the deals are amazing; some of the deals, not so much. At the end of the day, the positives far outweigh the negatives. One caution, now that QVC owns the company, I am concerned about changes to increase profits at the expense of the customer. QVC tends to squeeze every last penny out of the customer and constantly comes up with ways to manipulate profit while decreasing quality.
Time will tell, but for now, Zulily is my go to.
Zulily always has items that I would love to have in my home. Their clothing is of good quality and the sizing is pretty consistent. I can almost always find what I am looking for without having to go to another online site. Prices are remarkable!
About the Business
Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members