ZulilyReviews 4,523

I check the website daily - love getting the morning emails with highlights. Love the variety and prices. The only thing I wish was better was the return policy but whenever I've felt the issue has been from their side they have been very accommodating. If I have any concerns about the product I will try to do an internet search on the product for reviews or concerns before I buy. Overall, I've been very pleased and continue to shop Zulily.

I love to shop on Zulily and do so almost daily to see wat the new sales of the day are and if I am interested in a further look at the offerings. I find unique products at good prices. They have particularly good deals on baby and children's clothing and shoes. For adult women; however, you have to be very careful of looking at the sizes/measurements. A lot of the clothing is from outside the United states and the sizes run smaller. Also helpful to look at the reviews which typically describe fit. Unfortunately, sometimes the size charts do not match the item you are looking at, i. E. you are looking at size 4x and the size chart only goes through 3x. I have always had good luck with items that did not come on time or came damaged. They typically refund purchase price and let you dispose of the damaged items. They often give $10 credits to spend on your next purchase if you are dissatisfied with the items. With clothing/shoes that do not fit, they do charge restock fee which reduces the amount of your refund. That is why it is important to check the size charts carefully.

Where I live I depend on shopping on line and the website is attractive. I have bought many times over the years and called and complained at least half the time. Many times the pictures and descriptions are deceiving. I recently bought a much needed set of garden tools that didn't come right away and when they arrived they were a size scale for a two year old. Very dissatisfied. They are useless to me.
I bought a tiara and it arrived with stones missing and it weighed much to much for anyone to use, play with etc. no mention of that in description. It matters to be accurate And be honest with description and quality. Many things come weeks after the order and then when they arrive it's pick up the phone again. Call and complain. Either they offer refund, store credit or return. It seems a problem for zulily and me.
On the other hand some things are good quality and are as described. You asked and now I've told you. Take it or leave it!

I have bought many, many things from Zulily and many are duds. However, I think this has more to do with Zulily's brands. When I buy from a brand I know and trust, I get the quality that I know and trust. I've had a few gems come out of unexpected brands but I definitely cross-reference other sites, items, and read the brand reviews from other sources before purchasing.

I bought an item that arrived broken (the vendor shipped it to Zulily not knowing it was broken) and when I contacted to a replacement/refund. I was refunded the price of the item and given a $5 credit to my Zulily account. Shipping costs alone were $7.99 and I was told to keep the defective product. I lost money on the transaction, not much, but that's not very good customer service. I have had better prices buying direct from the brand than going through Zulily.

I often find things I love (like) on Zulily. However, I sometimes find them cheaper on a two day delivery site. I rarely buy breakables because they have arrived broken and I was reimbursed early on, then not at all, then reimbursed again. The policy seems to keep changing. If you want to keep customers happy then consistency is key. This includes other types of businesses too. Take McDonald's for instance. Customers keep coming back because they know that they can get what they ordered and prepared the same way as the last time they were there. Women's plus sizes should be separate from young women's plus sizes. Our bodies are shaped differently as we age. When I buy some plus sizes, they do not adhere to the size chart many times. I do like the 2 or 3 pay plans.

I have bought a number of healthy snack foods, spices, and kitchen and office supplies -- the few times I had a major quality issue and sent Zulily a photo of the problem, they gave me a credit, no other questions asked. People need to be aware that shipping is not immediate like with full-price places. Generally I avoid clothing --- very little made in the U.S. and a lot of polyester. But for the upscale food and kitchen brands -- I think it is a great deal.