Zulily Reviews Summary
Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.
This summary is generated by AI, based on text from customer reviews
I like prices but sometimes the sizes don't jive. Therefore you pay shipping twice, once when you order and again if you have to return something. I have gotten stuck w items I can't use because it cost more to return it. UGH I'm
I am a happy camper... I have returned very few items with no problem. It is not as fast of delivery as Amazon but I can live with that... no problem for me... Love the service and enjoy looking at the site. Thanks Zulily... keep up the good service and products. Jane
I love Zulily's premise of variety, interesting products for sell, excellent customer service. I have tried to stop shopping on Zulily several times BUT I always wonder what I am missing. Especially good sales and offers, so I come back to shop. There are so many neat, different items. I love a good bargin!
My only negative comment is the length of time it takes to receive some of the items I order. Especially an overseas order. And orders from outside the US, the sizing runs smaller. This took some time figuring this out and I have to diligently check all Sizing charts.
Stopped buying any items with motion or lights. They never work and these items are always not returnable. The 10 dollar credit you give over the phone to compensate is not worth my time to even call you. Especially if i buy a 40 dollar item. Will not buy anything electrical or battery operated from you ever again this just happens way to often with your merchandise.
From finding a unique pair of shoes to skin care that is overpriced in the stores to a favorite top that I can wear anytime. I am addicted to Zulily and sometimes I have to stop myself from making purchases but I do love your store and enjoy getting to see all the new finds daily.
I honestly have to check daily, it's great to see all the options. Keep up the great work. Great deals And stuff not available in stores. Would like free shipping more
I love Zulilly! Every day there are wonderful items to see! Love the prices as well. Lots of variety!
I love Zulily and the products they sell! I wish they will have more payment plans on certain items. I was living in Japan and I have to say if it wasn't for Zulily sending to APO my only options to get top fashions would be limited, especially with a payment plan that helped out a lot.
Zulily has a great variety of products for any purpose. Home, kids, myself, etc... You can choose things that are ready to ship or wait for your purchases to arrive. A lot of products are shipped from overseas so allow extra time for your purchases to arrive. Shipping costs are a problem... why can't it be free. IDK. Returns are easy but you must pay a ship price of $8.95 just to ship a return. Not too excited with that.
I pretty much love everything I've purchased. I love the updates on my orders. Will definitely continue to shop this site.
I enjoy their selections, prices, web site... only drawback is sometimes it is a bit long on shipping. If I need something fast, this isn't the place to expect it.
I've had great success with the home decorating items I've ordered. Not so much on clothing and shoes. Issues with clothing range from not being able to tell how long items are, colors not like picture shown, and some are very cheaply made. Shoes are sometimes very narrow, and not stated on site. All in all, I'd stick to home decorating items.
I love Zulily. If I let myself, I could shop on Zulily every day. So many different things to choose from. Great products and great customer service.
I order from them a lot. You just have to get used to how long it takes to get stuff. I've ordered every for clothing to shoe to household items. I'm rarely disappointed with the product once it arrives.
Been with Zulily since close to the beginning. Some things have changed but not for the better. Having to pay return shipping on items that were promised to be one thing then aren't isn't a good policy. Clothes coming from some vendors aren't true to the size chart supplied leading customers to either spend more money to return something that has to be returned due to things beyond their control or simply eat the cost of the item. This happens way too often! Not to mention that returns are only good for credit. It feels like sometimes the customer is trapped by a purchase. Shipping times to get items are also very long and many times don't arrive when promised. Shipping UPS only to have them deliver items to local post offices for delivery causes further delays in arrival. Some items are good deals and worth it but others seem to be just junk. Buyer beware.
All the best stuff at the best prices. So much fun to visit every day and find my favorite brands. Only suggestion is that shipping could be a bit quicker. Okay, A LOT quicker!
Not happy with the 8.99 charge sending items back. It should be based on the price of the item, sometimes it isn't worth sending the n item back. If it costs 15.00 and 9.00 to send it back. Its b a hassle to send things back anyway but if your only getting 6.00 back, not worth it. Now what do I do with the item
Great buys every day for everyone on your lists. From infants, thru teens and adults, always the perfect items...
Zulily is my favorite place to shop. Whether for myself or family and friends I can find it at Zulily. Whether I'm shopping for someone from 9 days to 99 years I can find the perfect gift.
I do believe Zulily offers such a great wide variety of items and an overall great online experience. I have gotten a chance to try things or brands I had never heard of before, along with great brands I'm familiar with and buy all the time! I do appreciate the new feature of "best price guarantee", but it really isn't the best because at the competitors they offer free shipping to the person and back to the facility if returns are needed. See a LOT of times I will be deterred from buying things because shipping is so costly, and if needing to return an item, having to pay a second time is just too expensive. As a company I'm this day & age, shipping to the customer should be free-even if the item is marked up a little to compensate...
About the business
Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members