Zulily Reviews Summary
Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.
This summary is generated by AI, based on text from customer reviews
I can't go one day without going on the website. Most of my Christmas shopping has been done through Zulily!
Zulily offers me the opportunity to buy high end products and extremely cute clothes and accessories at an extremely affordable rate. Their customer service is above par. If there is a problem with my order, the handle it to my satisfaction. I have been a Zulily client for over 10 years now and will continue to be a loyal customer.
I really enjoy the variety Zulily offers. I don't always like the wait, and i have had some problems with orders, but Zulily's customer service is impeccable. My favorite time of year is Halloween, so i am always watching for the seasonal items to pop up, and constantly recommending the site to friends.
I have to say Zulily is SO ADDICTIVE! I love everything about them, but one thing... their shipping! It literally takes FOREVER to get anything, this us something that needs MUCH improvement. Other than that, I LOVE ME SOME ZULILY!
I'm now beyond frustrated with Zulily. I buy things, and it says right on the item site that it should ship in 3-5 days or 5-7 days, but yet after I place the order I wait... and wait! They are now charging 8.99 for shipments that take, in reality, WEEKS to a MONTH to be delivered!
Also, when they claim to be having a "sale"--it's not true. The items are the exact same price as they've always been, for months! And don't get me started on the poor packaging and broken items I've received! This is NOT my favorite site--or even close!
I absolutely love Zulily and this past year have found so many wonderful items for myself, my family, my home and for others! It literally is a different store every day, and even better is the very competitive pricing and occasional multi-payment options that are offered. And the merchandise offered is above-average quality wise, with many name brand items at prices that lucky for me are not too good to be true! Thanks Zulily, for giving me convenience, variety & quality at a very affordable price!
I loved Zulily when I discovered it a few years ago. The variety was superb, the prices reasonable, and customers didn't even have to return unsatisfactory items. Maybe people took advantage, but now returns are required and must be paid for at too high a cost. Sizes of clothing and shoes simply can't be counted on. The size charts can lead you astray and then you have to pay to return the item. I'm breaking myself of my Zulily addiction.
Like other reviewers, I'm constantly frustrated with the inconsistent sizing and quality, and the inability to sort by size or color or price. I've bought some clothing that have shredded as soon as I open the box (or put a clothing item on), and I've bought some really rock-solid items. Unfortunately, from the images it's hard to tell which is which.
Having said all that, I'm constantly complimented on the many (MANY!) items I've bought on zulily (everything from kitchen items, wall art, jewelry, to suits and dresses, jeans/pants, shoes, underwear and bras). I've been buying on zulily for years and my favorite thing is when one of the blue packages shows up. I don't like waiting, but I understand and accept the model.
The bottom line is I wish there were a way to really get a sense for the quality of the items. I don't mind buying a cheaper quality item if it's only going to be trendy for one season anyway. But if I'm buying a closet staple, I prefer to buy something quality. Sometimes it's hard to tell if something is decent quality, but happens to be a cheap price.
Most items are now (finally!) returnable on zulily, but I'd really prefer to not have to pay $9 to send back items that could have been described or photographed better.
For example... ordered a cute crystal pendant for my granddaughter. It was a cheap version of the picture. I threw it away. Ordered adult size Halloween socks to wear to a costume party. They came in a child size. Gave them to granddaughter. Ordered wire stacking shelves for my office. The drawer pulls are centered, with one to the left. It is functional, and I will use it, but that did it!
Zuilly is my number one spot for ordering my professional clothing. I have recently branched out to order clothing for my infant granddaughter. I love all of the fashion styles, the prices are really amazing, and recently I got the Zulily CARD which allows me to split the payments into 3 separate time frames. Shipping is pretty quick and keeping track of my orders is easy, as is returns in that rare occasion I return items! I do wish they had a better offer of "free shipping" than the order and get free shipping until midnight of the same day. I often order late at night and that does not give me time to order other things...
I order often. I wish free shipping applied for 24 hours from time of purchase instead of just same day till midnight. Had a few issues along the way, but still reasonably satisfied.
I check Zulily everyday! I love everything about Zulily. I do not have a single negative comment. I would like to shout out their customer service representatives... anytime I have had an issue with an item, they are quick to remedy the situation and are always super polite.
Your website is easy to use. You showcase great products at great prices. I love that you have products for everybody. Your products arrive in a timely manner and in great condition.
I have really liked Zulily, I have gotten a lot of great products from there. Their shipping cost has gone up and the shipping time on more items than usual is taking longer, they are coming directly from China. I have had a quite a few items that have been canceled after I've ordered them as well. But overall I do like the site and the products and ease of shopping online through them.
Great prices. Large variety of items.
Love to shop at Zulily. I buy all kind of things and love them. If there is something wrong with an item I purchased they make it easy to return.
Customer service is really great.
Wonderful shopping experience to find really unique things, presents, gifts, and something
Special for yourself or home. I love how quick things are delivered. I love the layout of the Zulily site. I don't care for the length of time a brand is for sale meaning at least let a brand be on sale for a two week period some people live paycheck to paycheck but I love you
Zulily keep up good work.
I love shopping here. New items are always here! The only downside is the shipping charge. I wish they'd offer free shipping.
I love all the variety of things to buy. I don't usually have to return anything.
I don't like to always have today for shipping.
I have been a customer for about two years now. You can purchase almost anything on the website, Home, clothing, shoes, gifts, children's books and scholastic learning resources, toys, keepsakes etc. it is a daily adventure,
I can find anything I need on Zulily and then some, always a pleasure to shop! Gifts for friends, family and pets... one stop shopping is the best!
About the business
Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members