Zulily Reviews Summary
Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.
This summary is generated by AI, based on text from customer reviews
You can find alot of different items that you can't find in your local stores. The prices are great.
Zulily is the source of my wardrobe this year. The values are by and large Outstanding as long as you're ok with fact that sewing/finishing can sometimes be subpar, and must always be hand or at least gentle-washed, air dried. But there are often great deals so overall I'd say it's a win-win!
I love that there is something new and different every day. The variety of items for sale is always interesting and I have found a lot of really unique items to purchase. I enjoy the value and money I save on all the different things I have personally purchased. Lots of brand names!
I have bought many items on Zullily. Ninety-nine percent I've been very satisfied with my purchases. Returning items hasn't been a big deal either. It's just fun to shop on Zylily. I find things I've never seen before. Great shopping experiece.
It's easy to order, I love the constantly changing variety of items, and I do usually feel like I'm getting great prices. Sometimes the shipping is a little slow.
I love the constantly changing variety of Zulily. So many options! And the waitlist feature that notifies when something is back is great. The only thing I am not fond of is the returns. I purchased an item for $16 that doesn't fit my daughter and the credit after shipping is $4.85! Not even worth the return effort :(
Love this website. Such a variety of products all at wonderful prices. Now that you can return items it is even better. Love that I can try brand name products at such a reduced cost.
I love zulily and tell many people about it. I love the selection of kids clothes (Milly Loves Lilly) and Suzanne Betro is a favorite of mine. The time it takes to get your items can be unreasonable at times. I've waited 6 weeks for an item. I don't expect amazon 2 day shipping, but 4-6 weeks is excessive. I'd order much more if items came in a 2 to 3 weeks. I do still love it though!
The items at Zulily are priced at a discount and well worth the wait. But the best asset of the company is the staff. The customer service members are responsive, kind and patient. They answer questions and solve issues and make the buying /returning process a stress-free experience. Zulily is a shopping venue with personality.
I been shopping with Zulily for years now and they never seem to disappoint. Always a great selection on discounted items. They seem to have everything I'm looking for. Only downside is shipping does take a little bit of time, but for the prices it's worth the wait!
The pros are that there are many items to choose from and if you miss it this time or it is "gone" you can have the alert to let you know when it is back. It is nice to find some gift or clothing that is unique from Zulily that others may not have. And their customer service is outstanding. If there is an issue, they are on top of it and extremely helpful! The Cons are that some items are not returnable and some are not quite what you thought. So some may not fit properly and you are stuck with it. The other con is that some items take quite awhile to receive.
Everyday there are new items including most from the day before. You need to choose your country, which gets annoying especially if you see the difference in pricing. That and the delivery dates which can take up to a month are the only negative I can say about Zulily. Overall I would recommend this site to do the shopping for that item you just can't find anywhere else!
I love the convenience of being able to order boxed items along with apparel or home goods. And I really like the two pay option. Great customer service!
While Zulily has good prices, it is frustrating if your budget for clothing is exhausted for the month and you have to miss getting the items you want. Greatselection, but I gave received several items th at were not as described. The cost to return items like this is not worth it.
I seldom shop in brick and mortar stores anymore. The fashion is way ahead of department stores and with better pricing. Being able to return items that do not fit is a big plus. My coworkers always confirm my shoe choices, knowing all come from Zulily... my best friend for shopping!
Overall there are good deals on good quality products. I have been disappointed with a couple of purchases but only a couple out of 20+ items. Shipping is usually quick.
I love this app, it has anything and everything you would want to buy all in one place. I have purchased multiple things for myself and as gifts and have no complaints.
Like many, I've spent thousands on Zulily merchandise and for the most part, I have been very happy. Lately the quality has been very disappointing in clothes and jewelry. Rather than return items, I've donated them to a local charity. Also, the one price shipping is sometimes more than the single item I want to purchase, so I don't buy. But I still recommend Zulily to others because a great bargain can be found here.
I Love Zulily! It is a Great Website Something new everyday! Great Prices and Great Quality!'Great Customer Service! I tell all my shopaholic friends about it! Lol
About the business
Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members