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ZulilyReviews 4,523

2.3
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Zulily Reviews Summary

Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.

This summary is generated by AI, based on text from customer reviews

service
511
value
514
shipping
532
returns
408
quality
478
Massachusetts
2 reviews
0 helpful votes
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Needs work
October 25, 2019

As the majority of people feel as far as paying for shipping then to return item your charger again. It's almost like having a licence to screw people. That policy needs to be worked on. I also feel it should be up to the customer whether or not they want store credit for returned item or refund. But I will say this if I'm looking for something different I can usually find it on zulily.

Date of experience: October 23, 2019
Arizona
2 reviews
1 helpful vote
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Favorite ordering site
October 25, 2019

I have purchased many items from this site and the majority have been great! My complaint would be that the items from China are all over the place in sizing. Even with the comparable size chart I have had several items arrive that are way too small. Sending it back is just too costly so you do take a risk... especially with shoes. I would hope that this will be corrected by using real American sizes to base the imported items on for clothing and shoes.

Date of experience: October 23, 2019
West Virginia
1 review
0 helpful votes
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They have always had great customer service. If my order wasn't right, they have tried to make it right.

Date of experience: October 23, 2019
Ohio
3 reviews
0 helpful votes
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I have been buying from Zulily for myself & my grandchildren for years. I have neverbeen disappointed with products or service.

Date of experience: October 23, 2019
Peggy A.
Florida
2 reviews
0 helpful votes
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Ugh
October 23, 2019

There is not enough info on the items you sell.It takes forever to get merchandise. If your not happy and want to return you charge I believe $8.95 to return ...terrible! I'm never ordering clothes again mostly junk! Sizing is not accurate. Pictures of items are also not accurate. I always pay my bill and just recently requested only a $100 increase and was turned down. This infuriates me!

Date of experience: October 23, 2019
Massachusetts
1 review
0 helpful votes
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Too Many Hassles
October 23, 2019

I like so many items on Zulily, but I have been disappointed too many times I have received about 6 items that arrived broken, 3 items that were in mislabeled boxes so what I received was not what I paid for and the wait time to receive my purchases is way too long. I am limiting my purchasing on Zulily because of these flaws

Date of experience: October 23, 2019
California
1 review
0 helpful votes
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AMAZING STORE
October 25, 2019

I love Zulily. I am redoing my wardrobe and love everything I find and buy. I would definitely recommend this store to any of my friends and family.

Date of experience: October 23, 2019
Tennessee
1 review
0 helpful votes
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Love this site
October 25, 2019

It is a great place to get all types of products from home goods to clothes from great brands at a great price

Date of experience: October 23, 2019
Massachusetts
2 reviews
0 helpful votes
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Great products
October 25, 2019

I have ordered numerous times now and have been more than satisfied with everything I have gotten. Wish things came faster but I guess that's why it's such a good deal. Highly recommend.

Date of experience: October 23, 2019
Pennsylvania
1 review
0 helpful votes
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Found Zulily by accident and what a great surprise it was. They have EVERYTHING I need and I found gifts for everyone for birthdays, anniversaries, graduations and weddings plus just everyday items. Fast, good prices, great quality and I am a customer for life.

Date of experience: October 23, 2019
North Dakota
2 reviews
0 helpful votes
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Super prices, but just make sure they are returnable. Some are not. And delivery can take weeks. Overall I love it.

Date of experience: October 23, 2019
South Carolina
1 review
0 helpful votes
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I'm hooked.
October 25, 2019

Zulily is a wonderful shipping experience. I love the fact that there are categories for everyone. Fast shipping, great prices and top notch customer service.

Date of experience: October 23, 2019
Oregon
2 reviews
0 helpful votes
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I have been quite happy with most purchases I've made in Zulilly. I have had a couple of purchases that had factory defects but just a call to Zulilly and was taken care with kindness. This has kept me coming back. Thank you.

Date of experience: October 23, 2019
Louisiana
1 review
0 helpful votes
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Love the variety offered but need to work on their sizing consistency between vendors and loosen up the shipping policies i. E allow a weekly shipping fee or at least a few days.

Date of experience: October 23, 2019
Kentucky
1 review
0 helpful votes
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I get to buy the high quality foods I like at such good prices. In addition I have been introduced to new gourmet food products on Zulily that I did not know about. I love being able to buy and explore different items unavailable to me at my nearby grocery store.

Date of experience: October 23, 2019
South Carolina
3 reviews
0 helpful votes
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The best!
October 25, 2019

Zulilly is so much fun to shop.The best variety of products and the best prices.The site has unique and unusual products and I love the excitement of finding them

Date of experience: October 23, 2019
Texas
1 review
0 helpful votes
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Deals and steals
October 25, 2019

Some are great deals, others amazon better. With prime 2 day shipping and pay 1 time a year shipping. Zulily may need to consider this option for return shoppers.

Date of experience: October 23, 2019
Louisiana
1 review
0 helpful votes
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I enjoy the variety, the wide size ranges, and the quality of the products. From my favorite French bar soap at 1/2 the price to my ASICS that I wear for work I like having the opportunity to shop at my time and in my house.

Date of experience: October 23, 2019
North Carolina
1 review
0 helpful votes
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Love this web site
October 25, 2019

Zilily is one of my favorite websites to order from, they have good prices, variety of different selection and get your stuff back on a timely manner.

Date of experience: October 23, 2019
Texas
1 review
0 helpful votes
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Great deals!
October 25, 2019

Always find something I want. Shipping deals are great! If you find something else you want to order on the same day, it ships free until midnight. The only thing i wish they would do is have more true plus size options.

Date of experience: October 23, 2019

About the business

Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.


zulily.com
Founded in 2009
Seattle, WA, United States
+216