Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.
This summary is generated by AI, based on text from customer reviews
As the majority of people feel as far as paying for shipping then to return item your charger again. It's almost like having a licence to screw people. That policy needs to be worked on. I also feel it should be up to the customer whether or not they want store credit for returned item or refund. But I will say this if I'm looking for something different I can usually find it on zulily.
I have purchased many items from this site and the majority have been great! My complaint would be that the items from China are all over the place in sizing. Even with the comparable size chart I have had several items arrive that are way too small. Sending it back is just too costly so you do take a risk... especially with shoes. I would hope that this will be corrected by using real American sizes to base the imported items on for clothing and shoes.
They have always had great customer service. If my order wasn't right, they have tried to make it right.
I have been buying from Zulily for myself & my grandchildren for years. I have neverbeen disappointed with products or service.
There is not enough info on the items you sell.It takes forever to get merchandise. If your not happy and want to return you charge I believe $8.95 to return ...terrible! I'm never ordering clothes again mostly junk! Sizing is not accurate. Pictures of items are also not accurate. I always pay my bill and just recently requested only a $100 increase and was turned down. This infuriates me!
I like so many items on Zulily, but I have been disappointed too many times I have received about 6 items that arrived broken, 3 items that were in mislabeled boxes so what I received was not what I paid for and the wait time to receive my purchases is way too long. I am limiting my purchasing on Zulily because of these flaws
I love Zulily. I am redoing my wardrobe and love everything I find and buy. I would definitely recommend this store to any of my friends and family.
It is a great place to get all types of products from home goods to clothes from great brands at a great price
I have ordered numerous times now and have been more than satisfied with everything I have gotten. Wish things came faster but I guess that's why it's such a good deal. Highly recommend.
Found Zulily by accident and what a great surprise it was. They have EVERYTHING I need and I found gifts for everyone for birthdays, anniversaries, graduations and weddings plus just everyday items. Fast, good prices, great quality and I am a customer for life.
Super prices, but just make sure they are returnable. Some are not. And delivery can take weeks. Overall I love it.
Zulily is a wonderful shipping experience. I love the fact that there are categories for everyone. Fast shipping, great prices and top notch customer service.
I have been quite happy with most purchases I've made in Zulilly. I have had a couple of purchases that had factory defects but just a call to Zulilly and was taken care with kindness. This has kept me coming back. Thank you.
Love the variety offered but need to work on their sizing consistency between vendors and loosen up the shipping policies i. E allow a weekly shipping fee or at least a few days.
I get to buy the high quality foods I like at such good prices. In addition I have been introduced to new gourmet food products on Zulily that I did not know about. I love being able to buy and explore different items unavailable to me at my nearby grocery store.
Zulilly is so much fun to shop.The best variety of products and the best prices.The site has unique and unusual products and I love the excitement of finding them
Some are great deals, others amazon better. With prime 2 day shipping and pay 1 time a year shipping. Zulily may need to consider this option for return shoppers.
I enjoy the variety, the wide size ranges, and the quality of the products. From my favorite French bar soap at 1/2 the price to my ASICS that I wear for work I like having the opportunity to shop at my time and in my house.
Zilily is one of my favorite websites to order from, they have good prices, variety of different selection and get your stuff back on a timely manner.
Always find something I want. Shipping deals are great! If you find something else you want to order on the same day, it ships free until midnight. The only thing i wish they would do is have more true plus size options.
Answer: Zulily has awesome customer service! I have nothing bad to say about them! Definitely worth ordering from them... I have been happy every time (& I use it a lot!)
Answer: I have never ordered shoes from them but I agree that they likely vary according to brand. Contrary to other comments (that I am very suspicious of...) I have never waited a long time and the quality has always been as shown. There are so many rip-off sites out there and I suspect some hire people to post phony negative reviews on the 'good' sites. I do not recommend searching for cheaper products - you'll end up on a bogus, cheap site. I now research every site name and sift through comments - its exhausting but has saved me from spending money on sites that were not good.
Answer: Got money to burn? Order from Zulily. There isn't enough room on the Internet to list all the reasons you should NOT order from them!
Answer: Nope... no returns accept and good luck on getting a refund. Stay away from this site.
Answer: It could be a week or it could be 3 months. But my advice would be not to order at all. The sizes are never right (a small may fit someone that wears a large or it may be too small for an infant) and the quality sucks (the fabric on a dress I bought is so thin you can see through 4 layers). STAY AWAY FROM THIS SITE!
Answer: Wrong size, no return policy. Beware don't order from them
Answer: Sorry I don't know the answer, but it could explain why everything is so cheap
Answer: Yes, it may take that long, but they are up front about that on the item description page. I have never had a problem with them.
Answer: Let me just put this out there. The people who bought things from Zulily (and are unhappy with their purchases), probably didn't research the brand before they bought it. Think of Zulily like Marshalls or TJMaxx. That's what Zulily is, in online form. I just bought a hoodie from them, and researched the brand before I bought it. The particular hoodie was being discontinued, so they were selling it very cheaply. I bought it, and it is the real deal, originally $89. So research the brand. And don't expect your purchase quickly. They wait until they have enough orders to bulk purchase (another reason why their prices are low), before they buy. So it'll be a few weeks before you get it. I hope this helps.
Answer: If you bought them from Zulily, you might see about making your granddaughters feet smaller. I'm sure that's easier than dealing with Zulily.
Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.