Zulily Reviews Summary
Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.
This summary is generated by AI, based on text from customer reviews
I have discovered several great brands on zulily and been satisfied with most of them. I am disappointed in the customer service at times. I have had products canceled several times before finally buying(with confirmation) and actually receiving product. Also there can be a quality control issue. I have had a couple items arrive broken and had to fight to get store credit back because I had ordered gifts well in advance. Overall because of my persistence it is always made right but it is not a positive that it requires the consumer to complain 4-5 times to be made whole for a purchase received broken.
I love Belgian brothers and you can find great deals on clothing just wish the company had more consumer friendly policies.
I would love to give Zulily a 5 star but they fall short on delivering true plus size clothing. They have many different brands that say they are plus size when in fact they are not. Suzanne Betro brand is the best they have for plus sizes. True to size and fit. I don't consider an 18 a plus size because in stores they are with regular ladies clothing, Zulily really needs to put their foot down about how some of these labels are not true plus but says they are. Zulily return policy is great tho.
I absolutely LOVE Zulily. I have gotten the best deals, cutest clothes and greatest presents. I have found brands that I am loyal to as well as things I would have NEVER found if I were in a box store. I especially love the yearly Cabi sale and my dog adores her Bluberry pet sweaters!
Everything I have ordered is great. Zulily has so much to offer. Zulily always honor the product even when defective which is rare. They also refund your charges when the USPS delivers my package to the wrong address which was done twice at no fault of Zulily. Everything I have ordered in regards to clothes fits to size.
I like the variety of items on this site. The shipping costs area little high. Returns have a fee and you only get store credit. But the deals are great and 95 percent of the stuff I've gotten has been keepers.
I shop Zulily all the time, thousands of dollars worth of clothing, shoes and boots. They come to my home. I do not have to go out to deal with the crowds or worry if my card will or will not swipe. I have become used to and know my favorite brands and sizes.
I do wish tho, that I could earn points or get rewards for shopping ZuliIy am aware of the bonus buys, yet the bonus does not always apply to my style. Rewards are nice.
Nice to stock up on things with the shipping costs that are offered from Fri-Sun Nights
(My dogs are happy too, they are Golden Retrievers. My second one is 1.5 years old and blind, he really loves Zulily deliveries.) (How can a blind dog know that Zulily deliveries are "mostly" for him? He can't read the package, LOL)
Many of the orders take a few weeks for delivery. Even though it says they take orders and then have them supplied by the manufacturer, I still had one cancellation after confirmation and payment. It did get refunded. In one instance, I received an email for free shipping if purchased that day. Coupon would not apply, customer service gave me a credit to offset the issue. I am careful about what I order to minimize issues. There are many good deals, but returns are not necessarily free of charge or for a refund. Be selective.
They are great I find very cool stuff that I can't find anyplace else they are quick and convenient I let all my friend know about it
Zulily carries a wide variety of items and prices that make you buy! I have purchased shoes and clothes for myself and my grandkids, a new bed for my dog, kitchen gadgets, storage items... and more!
I like the daily Zulily variety of products. I check around and the prices are usually a bit better than Amazon. The concern is in the shipping time for a product and the shipping fee. I can pay $2 more and get most of the items on Amazon and get free next day or 2 day shipping with my prime membership. I still buy some items on Zulily but faster shipping would make me order more. Customer Service has been phenomenal when I have called for assistance.
Everything is of exceptional value. You can't beat the prices. It just takes a while for things to get shipped.
I like only some of there item's, it depends what brand's they are. Small item's cut very small or to large, or don't expected the color. So I chance it but we have to still pay for the shipping cost. That's what I don't like. But the good thing is they do credit you back your money. That's Good.
Just wish you ran specials on free shipping once and a while and your return items were credited to the account that was used! Not zulily credit.
Customer service is great for any damaged in shipping merchandise. Easy to shop online. There is an $8 restock fee should you send something back. My grandson is outfitted by Zulily. Some things take a very log time to arrive.
I occasionally find good deals on Zulily, but it definitely isn't my favorite flash sale site. It's frustrating to browse because there is no way to sort items by price (low to high or high to low). There also isn't a purchase threshold for free shipping (although, once you place an order and pay for shipping, everything else you buy in the same day ships free after that). Shipping can take a really long time, too, so it's hard to order anything as a gift. I also won't buy any wooden items from here anymore because the two times that I did, they shipped out without any protective padding inside, so both items arrived cracked.
I have been a customer of Zulily's since 2012. Everything has been and still is wonderful! I absolutely love and enjoy daily deals and how helpful everything has become. Also, offering the small payments on items such as Michael Kors, well that's just the cherry on top!
Again, thank you for everything and how straightforward everything is.
You can find almost anything. It makes no sense to be required to write a long review she a few words will do. Great finds always..
Great buys on excellent products and I appreciate the option to return in some cases. It would be nice to get a credit card refund but I shop regularly so it is not a big deal.
I love Zulily they have the most amazing products at great prices and customer service is on point. If you have any issues with your order they are always easy to get ahold of and quick to make things right. I love this site and will always be a frequent shopper!
About the business
Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members