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ZulilyReviews 4,523

2.3
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Zulily Reviews Summary

Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.

This summary is generated by AI, based on text from customer reviews

service
511
value
514
shipping
532
returns
408
quality
478
California
1 review
1 helpful vote
Follow Hope S.
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I have spent thousands of dollars on Zulily merchandise and have been mostly dissatisfied. As far as clothing is concerned the material, stitching and fit on almost everything has been sub par. The only thing I'm happy with is name brand purchases like ( coach bag, ED shoes, NARS make up) even the bedding was super chintzy.

Date of experience: October 23, 2019
North Dakota
1 review
0 helpful votes
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I find amazing deals! Quality and comfort for a great price. I've had a few returns that went very smoothly, one return got a bit mixed up, but in the end, got it right! Very pleased with the company! Thank you!

Date of experience: October 23, 2019
California
1 review
0 helpful votes
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In general, I like the products and the products I buy. They are different, can be of good quality (but not inexpensive). I pay for what I get and I am OK with this.
A few hiccups:
Sizing not always the same EVEN when it is the same brand.
Delivery time can be very long. I understand the concept so prices can be brought down but still...
I hate to pay that much if I need to return a product, even if the product is too small and the fact that it sizes small was not mentioned. Next time it happens, I intend to call customer service and see what can be done.

Date of experience: October 23, 2019
Indiana
2 reviews
0 helpful votes
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I love shopping on So Lily. I bought several things I have been very happy with my purchases. A couple things didn't fit as I would've liked so I sent them back no problem. I like the way that the website changes every day and new and different products are for sale. I recommend it highly.

Date of experience: October 23, 2019
Oregon
2 reviews
1 helpful vote
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When zulily first started, you could get some different items that you wouldn't normally see elsewhere. Now it's all the same stuff that you see everywhere. Prices aren't always the best. Shop around. Items can show up 2-3 times in a category falsely inflating the number of items for sale. Annoying to scan through to see the same thing 2 or 3 times. The shipping wait is also a huge downside. I will only order things that I don't want in less than a month. Most stores, even slow as a dog Kohl's will get you your order in 7-10 days. Lag time is a huge reason why I don't buy more from Zulily.

Date of experience: October 23, 2019
Wisconsin
2 reviews
0 helpful votes
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Fantastic
October 25, 2019

I love Zulily. I have ordered alot of items from them and the only time i have ever had a problem was with coffee. I ordered ground, received whole bean. They took care of the issue quickly and satisfactorily. When i buy something it comes packaged well, most things are soon to arrive, when there is a wait, i already know about it as they tell you that. You are shopping right from home with delivery to your door. What more can I say? Solid and reputable company.

Date of experience: October 23, 2019
Canada
1 review
0 helpful votes
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I still shop frequently from Zulily, with the understanding that I am taking a chance. Ordering clothes and shoes online is risky, especially with no returns. I've received items I have loved, and others I've hated. If the quality is really poor, I will express my opinion to customer service, which is quite good and quick to respond. There are brands I know. Can trust, and I do like the ever changing items on offer. Overall, I'm pleased with this site. I will say, sometimes shipping takes a long time but I'm mostly ok with that

Date of experience: October 23, 2019
North Carolina
1 review
0 helpful votes
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Zulily review
October 25, 2019

Many times of the past few years I have found unique and great prices on many items. Some things have not been 5 Stars, but for the most part I have gotten good deals. Sometimes I have not gotten what I ordered but that is only 3% at the most of my orders. I wish there was an option to have quicker shopping especially for Holiday items. However, most of us long time shoppers with Zulily do know and understand we have to have patience and not to order items that we know in advance we may not get an item in time.

Date of experience: October 23, 2019
Tennessee
1 review
0 helpful votes
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Excellent
October 25, 2019

I've had all wonderful experiences with Zulily. Their products have all been of good quality. Their customer services is unbeatable. I love that my credit card it linked to the account and order totals can be broken down in 3 payments. Also having free shipping all day after your first order is amazing! I've told anybody that will listen about Zulily. Thanks for the wonderful service.

Date of experience: October 23, 2019
Pennsylvania
1 review
0 helpful votes
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Slow shipping
October 25, 2019

Some days great product at great prices but do price research before ordering. Shipping is horrid! Shouldn't wait for over a month for a seasonal item. Site needs more free shipping deals

Date of experience: October 23, 2019
Texas
2 reviews
0 helpful votes
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Variety & Quality
October 25, 2019

I love all the variety, I can usually find something for everyone. And quality has always been exceptional. Good prices, when I can't afford to go too high. I do wish delivery could be faster, but I still like to order here!

Date of experience: October 23, 2019
California
1 review
0 helpful votes
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Nicely Done
October 25, 2019

Great stuff. Good customer service. Shipping used to be an issue. Ship times have improved. Thanks for listening!

Date of experience: October 23, 2019
California
2 reviews
0 helpful votes
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Overall great site
October 25, 2019

Love most of the items I buy there and easy returns. Only wish it did not take so long to get items. Good quality children's clothes with great price

Date of experience: October 23, 2019
Missouri
1 review
0 helpful votes
Follow Elizabeth F.
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I used to like Zulily until lately I've had bad experiences. I ordered a pair of boots and didn't receive the same as pictured in the website. Instead they sent a fake copy of the boots they were advertising, nevertheless pointing they were shipped from China. I don't like websites that show something they don't have in order to make you buy. It feels like they changed ownership or they sold the company to China because now most of the shipping comes from China. Also they do not specify where their shipments come until you make the purchase and it's shipped. I am not doing any more business with Zulily. Thank you.

Date of experience: October 17, 2019
Pennsylvania
1 review
0 helpful votes
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Inconsistent but not Bad
October 16, 2019

This complaint is much more about the Doublijou brand than the business model of Zulily. In my experience, the shipping times are longer than something like Amazon but this is due to their batch shipping model (explained on the site). Their estimated shipping date was accurate. The descriptions are detailed of all the items I've read.
As far as Doublijou is concerned, I ordered two blazers of the same size (medium) in two colors (white and a floral pattern). When I got them, the white fit fine but the floral pattern was much larger. Also, both are thinner than a typical blazer. I am not very impressed with the quality of fabric or size differences. But I am going to keep the blazers, as there is a fee to return items and all you get is store credit and they aren't terrible.

Date of experience: October 16, 2019
Florida
1 review
1 helpful vote
Follow Karry A.
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It is easy to order so many pretty things! I have had a couple of items that were not perfect, but I have spend thousands of dollars with Zulily and have been extremely happy. Their return process is easy and economical when returning more than one thing. I recommend Zulily to friends, co-workers and strangers when complimented on what I'm wearing!

Date of experience: October 15, 2019
New York
2 reviews
1 helpful vote
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If Im paying you money via credit card why can you only refund store credit if I refund in guidelines and within 30 days?
Thats really a bad policy.

Date of experience: October 11, 2019
New Hampshire
1 review
1 helpful vote
Follow Tracie S.
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This company is such a scam. It takes 4 - 5 weeks to get your order from the time you purchase it and then it is not at all the quality or fit they describe. I ordered a medium and got an extra large. They don't do refunds either - only store exchanges - for more shoddy products. Would rate it as 0 if I could.

Date of experience: October 8, 2019
Texas
4 reviews
10 helpful votes
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Don't do it
October 5, 2019

I have tried to do business with Zulily for 5 or 6 years now but After this last transaction i am walking away. Ordered a suit for $80. Delayed shipping finally received a month later. The strangest fitting, to snug in forearms? Weird. Sent the whoe suit back. But didnt get my money back. Received an email from Zulily. $56 STORE credit, like i wanted anything else from their store. Over the years the sizing is always up in the air, the quality for the most part sucks, the time it takes to actually receive a package is 2 weeks at the fastest. Overall i have certainly lost. For the time and amount of money spent i have nothing.

Date of experience: October 5, 2019
New Hampshire
1 review
1 helpful vote
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Sizing issues
October 2, 2019

Sizing is not consistent with sizing chart. Often vendors are not adhering to US standards. Zulily should be more vigilant. With the high price of postage, it is senseless to return.

Date of experience: October 1, 2019

About the business

Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.


zulily.com
Founded in 2009
Seattle, WA, United States
+216