Katy S.

Been with Zulily since close to the beginning. Some things have changed but not for the better. Having to pay return shipping on items that were promised to be one thing then aren't isn't a good policy. Clothes coming from some vendors aren't true to the size chart supplied leading customers to either spend more money to return something that has to be returned due to things beyond their control or simply eat the cost of the item. This happens way too often! Not to mention that returns are only good for credit. It feels like sometimes the customer is trapped by a purchase. Shipping times to get items are also very long and many times don't arrive when promised. Shipping UPS only to have them deliver items to local post offices for delivery causes further delays in arrival. Some items are good deals and worth it but others seem to be just junk. Buyer beware.