Zulily Reviews Summary
Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.
This summary is generated by AI, based on text from customer reviews
Zulilly offers loads of merchandise, wide variety of stuff BUT I hate the shipping charges. A few times, I ordered merchandise but was told weeks later, item could not be shipped and order cancelled. Twice this has happened to me. Very Disappointed! I was expecting a lovely Lenox tablecloth which never materialized. Also, there are hardly any reviews and product information is most times inaccurate, such as dimensions, and photos are one sided view. Never enough pics of merchandise. And it takes too long for shipments. Plus I am finally realizing the prices are more than if I were to buy from another store or site. I have purchased many items from Zulilly and happy with my purchases. Only a few times I've returned due to wrong size sent. Many of my purchases are in my opinion, high end products, but realizing now, I can get the same items cheaper elsewhere.
Not every deal is a great deal. You gotta do your research before you purchase. I've seen things for the same price or cheaper. But sometimes you can get a great deal. However you usually also wait a long time for delivery so maybe that's worth paying more for you. Again do your research. However, I have found the customer service to be great and some of the deals to be worth the wait.
Shipping is basically the same for one item as several. There is only store credit so no real refunds. And you have to pay the same return shipping costs. This occurs even if the sizing is way off. So I am really cutting back on ordering much. Sad because some prices are good and there is a nice variety. Also there is a very loooooong time between ordering and receiving items. I do like the notifications once items are shipped, but still takes a long time to receive them.
Zulily offers a huge variety of product for all ages at fabulous prices. They are easy to work with if you have a problem. Customer Service is top rate. I consider them to be the best shopping site available.
I've purchased many items from Zulily and it's always easy and way cheaper than anywhere else. I was impressed with Customer Service when I needed them. I just wish everything shipped in three to five days. But it's worth waiting if I can get such great buys.
I enjoy the app! Lots of inspirational finds. Getting free shipping for 24 hours after a purchase is really great (and tempting!)
The only reason I gave a 2 is for some of the products. I have been happy with a few items that I couldn't get anywhere but Zulily. I always look on Amazon before I order to see if the same items are available. The shipping is outrageous. By the time you pay for shipping and tax the low price isn't that great. Returns are store credit only. This is a big reason I won't buy more. I've had several things that didn't fit but wasn't cost effective to send back. Also, if you are a disabled Veteran, they won't honor your tax exemption. Amazon and every other online vendor I shop with honors it. I won't be doing much (if any) business in the future.
Love the great quality and bargains I have purchased! I am also glad you have added a return option. However, the return process is cumbersome and LONG.
I have purchased many things in the time that I have had my card. I have enjoy everything I have bought this far and hope to enjoy much more. I have bought some wonderful gifts as well.
My friend introduced me to Zulily a few years ago and I absolutely love it. A lot of great things to purchase for really great prices. Highly recommend.
I check every day to see what's new. I buy a lot of gifts, and things for myself. They offer so many different sizes, styles, and uniquely different items, I can't stop!
I buy clothes, mostly tops, pants, kitchen gadgets & appliances, ornaments, among lots of other stuff. My first place to shop online.
Wonderful selection of various items all in one place! Be careful of the off brand clothing sizes though. Not consistent. Name brand items are terrific.
The only draw back to ordering from Zulily is the turn around time. Somethings come quickly and others take forever. You also have to watch carefully to see if items can be returned. Most items I have gotten are good quality.
Items come and go so you have to check regularly but wow. I am a Zulily fan. Order early as some items take awhile to arrive, but the quality is exactly as you see it, sometimes even better.
The best luck that I have had is on products that I am already familiar with. Sometimes the clothes aren't sized accurately. But, I watch for the brands that I love and have found amazing deals!
I find great things on Zulily. There is always something new and popular brands. I find stuff for my house, yard, kids and myself. My favorite thing about Zulily is the easy returns. Every time I have called customer service they are polite and helpful. I am always satisfied with any issues by the time the call has ended.
I LOVE Zulily! HUGE variety of products at a GREAT price. GREAT Customer Service. Zulily stands behind every product that they sell. My FAVORITE Store online.
I like Zulily, a lot. I have been shopping here for years. Almost everything I have bought has been great, and unique. I like that you don't find these things anywhere else. It makes it special. It's takes a long time to be delivered, but you know that before you buy it. And sometimes, what you order is not up to par, but that happens everywhere. I don't agree with the return fee. It should be free, or at least lower. But I will keep shopping here, because I have so many pretty clothes, and kid's stuff, beautiful items for my home, and shoes. I can always find a deal and 99% of the time, it's just perfect.
I love the variety.... I shop for myself, my husband and my grandchildren. Good pricing and great selections keep me coming back daily and I especially love shopping Friday-Sunday with only one shipping charge.
You need to be patient with shipping time but you will not be disappointed with your purchase... I have loved everything I have purchased and I shop daily.
I enjoy the boxed grocery items, too... great deals and quick delivery.
About the business
Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members