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ZulilyReviews 4,523

2.3
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Zulily Reviews Summary

Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.

This summary is generated by AI, based on text from customer reviews

service
511
value
514
shipping
532
returns
408
quality
478
Illinois
2 reviews
0 helpful votes
Follow Christine W.
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Always find something!
October 25, 2019

My only complaint, and it's a serious one, is the terrible packaging from various vendors.
It has prevented me from purchasing expensive or fragile items. I certainly can't be the only customer to receive broken items!

Date of experience: October 23, 2019
Oregon
1 review
0 helpful votes
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The variety of products is good. My only complaint would be the time between ordering the items and the shipping/ receiving of the merchandise.

Date of experience: October 23, 2019
Virginia
1 review
0 helpful votes
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I always check my emails every morning to see what zulily has to offer that day. Find so many specials and have been pleased with my purchases. I've recommended zulily to all my friends.

Date of experience: October 23, 2019
Georgia
1 review
0 helpful votes
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Faster deliveries...
October 25, 2019

Love this site! Great prices on so many goods but... somethings take a long time to get to Zulily to ship to me. Maybe work iwith distributors to get items faster to you so we can get them faster to us?

Date of experience: October 23, 2019
Nevada
2 reviews
0 helpful votes
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I love Zulily
October 25, 2019

If there was only one thing I could change it's the amount of time it takes to get the items. Sometimes I forget what I ordered it's so far out. Other items come very quickly.

Date of experience: October 23, 2019
Kentucky
1 review
0 helpful votes
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Satisfied
October 25, 2019

I am usually satisfied with my purchases. Theirs only been a couple of hic-ups but Zulliy fixed the problems. I do wish it didn't take so long for some items to ship out an you could return clothing if too small or large for exchange for right size. I do understand that this is a outlet though. Also please post pictures of the inside of purses. I like a middle zip divider an most do not show the inside.

Date of experience: October 23, 2019
Illinois
2 reviews
0 helpful votes
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I'm a Zulily Grandma
October 25, 2019

I have such a good time looking at your site. I have actually just started with your company. I am absolutely thrilled with my purchases, for my great grandchildren. I
Also enjoy the tee shirts, what a hoot. Only, wish the shipping was just a bit faster. The quality is great & the pricing is just right for my pocketbook. Keep up the good work.

Date of experience: October 23, 2019
Oklahoma
1 review
0 helpful votes
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Zulily offers a wide variety of products from makeup, perfume, jewelry, shoes, clothing, all kinds of home products, holiday products, toys and I am sure I am missing some things. I would say 98% of their products are a great quality. If you ever do have an issue they have the best customer service of any retailer I have ever dealt with. I have been a customer for many years and I HIGHLY recommend them.

Date of experience: October 23, 2019
Ohio
1 review
0 helpful votes
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Wonderful choices!
October 25, 2019

I love shopping Zulily because I never know what I will find. I get a lot of compliments on the clothes and shoes I purchase there. I did a lot of last year's Christmas shopping from Zulily.

Date of experience: October 23, 2019
Pennsylvania
1 review
0 helpful votes
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Great service
October 25, 2019

Every time I've had to call for a return, the call center has been wonderful and pleasant. Took care of everything very fast too.

Date of experience: October 23, 2019
Illinois
1 review
0 helpful votes
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I have purchased a lot of toys, jewelry, and some clothing. I have had some problems with adult clothing not being consistent in sizing. Very pleased with the rest of my purchases

Date of experience: October 23, 2019
Arkansas
1 review
0 helpful votes
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I love Zulily. I have been a fan for years. The shipping has gotten way better as in sooner. The items are quality and price is reasonable.

Date of experience: October 23, 2019
Florida
5 reviews
0 helpful votes
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I like Zulily
October 25, 2019

I like the products they sell and the variety. I also like the fact that they get new things all the time.

Date of experience: October 23, 2019
Pennsylvania
1 review
0 helpful votes
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Great shopping!
October 25, 2019

Everyday is new. You never know what deals you will find! I check daily and there's always bargains to be found! I've been shopping for Christmas gifts and find items I wouldn't find in the store with great prices!

Date of experience: October 23, 2019
Massachusetts
2 reviews
0 helpful votes
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I have to say that I could spend hours on this site. I have learned what to buy and what not to unless I know the Maker/Designer. I get great buys on Kitchen Aid and great brands like that. I will say that sometimes it happens to be so long before the items arrive that I forgot I ordered them, but I don't order anything I am in a hurry for.
There were things that are not perfect but I was able to give them away or donate them. I am always telling everyone about Zulily.

Date of experience: October 23, 2019
California
1 review
0 helpful votes
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On The Fence
October 25, 2019

It's really hard if you travel. You never know when your delivery will happen. Then you have to make arrangements to have someone beat the porch pirates to your delivery. Also many people want to purchase clothes, shoes, and jewelry for an upcoming event. Sometimes that event ends up being 2 weeks out. There are very few things you can order that can be guaranteed to deliver in 2 weeks.

Date of experience: October 23, 2019
Florida
1 review
0 helpful votes
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I like Zulily
October 25, 2019

Everything that I have gotten from Zulily has been good quality, the shipping times are a little lengthy, though.

Date of experience: October 23, 2019
Texas
1 review
0 helpful votes
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Going Downhill
October 23, 2019

I used to love Zulily. Many good deals were to be found. However, lately I have been disappointed. When it comes to clothing, I find that many items are cheaply made or the sizing is way off even though I always check the size guide. I recently purchased an outdoor bench which arrived with all the screws missing. This week I was shipped the wrong item. I purchased a couch cover that doesn't fit even though it's meant for couches up to 96". Some items aren't worth the charge of returning so you find yourself stuck. Buyer beware!

Date of experience: October 23, 2019
New York
2 reviews
0 helpful votes
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I like Zulily
October 25, 2019

Zulily is a great place to buy things as a great discount. The only downfall is the length of time it takes to get the items,
Customer service is wonderful and very helpful. Everything comes as in description. I haven't received anything I haven't loved.

Date of experience: October 23, 2019
Missouri
1 review
0 helpful votes
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Zulily offers a variety of items from clothes and shoes to home decor at amazing prices. My family enjoys Christmas a lot more thanks to Zulily!

Date of experience: October 23, 2019

About the business

Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.


zulily.com
Founded in 2009
Seattle, WA, United States
+216