ZooshooReviews 64

Ordered from this company and received someone else's order. I contacted the company to explain the situation and provided them with a picture of the shoes I received, my invoice and a picture of the box the the incorrect shoes were in. They did send me a FedEx label to send the item back, BUT the item was delivered in a shoebox, so when I arrived at FedEx to sent the shoes back, I was told that the shoes could not be shipped back that way. I sent ZooShoo a copy of the receipt for the outrageous price I was charged for the FedEx box for the boots that I did not order (on a mistake that they made) and was told that they would not reimburse me, but they understood "how frustrated" I must be. I then told them to can the replacement that they told me they could send out to me and they sent those out anyway after me specifically telling them, I wanted a refund. I have never dealt with such poor customer service in my life. You would think that since the company made a mistake on their end, they would bend over backwards for the customer. Obviously, ZooShoo is not that company... Buyer beware!

I ordered a pair of shoes a couple of weeks ago, and when I got them, they were a size too large for me. I immediately reached out to their customer service department, and spoke with Jessica, who was the most friendly and helpful customer service agent that I have ever talked to! She helped me straighten everything out, and I sent back the pair of shoes with no hassle and ordered another pair straight away. The shoe quality is impressive considering the price that I got it for! This isn't a shoe company that sacrifices quality for appearances - they definitely provide cute and high-quality shoes.

I ordered a couple of shoes from ZooShoo that shipped via FedEx. They never arrived despite FedEx saying it was delivered at my door. I contacted ZooShoo customer service as is the protocol per FedEx, but they took forever to respond. However when they did respond they told me to call the police and the Postal Inspectors, who only manages USPS cases. Very unhelpful. Strangely a week later the package shows up via USPS. When I pulled the label off, there was another label for another recipient. I was relieved to finally get my shoes, but ALL four pairs were 1-2 sizes too small. I have never had that happen. Not only do they not do exchanges, they also do not cover return costs, which will be about $30, nearly a third of the total purchase cost. That means I have to reorder the shoes still not really knowing the correct size and risk another $30. I am going to find the shoes I ordered the first time around on another site that will do exchanges and free return shipping.

I had been waiting on my order for longer than I anticipated. After no success with trying to get into contact with a real person through the Zooshoo site and the phone number provided, I read some reviews on sitejabber and found one review with the contact info on Zooshoo's customer care operations manager, Jessica. I emailed her asking for my tracking # since none of the emails I received about my order included it, along with my other concerns on my orders. I honestly did not think I was going to hear back or get help in general because of some of the reviews I read. To anyone reading this who may have similar concerns, I urge you to contact her at *******@zooshoo.com, tell her the issue, and don't forget your order #. I am not getting paid to say this, and I am not affiliated with Zooshoo whatsoever. This is my honest review. I made my order on 10-29 (a sunday), and received my package today. Despite being late, I truly appreciate getting the answers that I asked for, and I'm still kind of surprised that Jessica is not an automated robot.

Bought a pair of shoes that said was true to size. They were at least 1/2 size too big maybe even more. I'd called and emailed and never heard back from them. I'd sent the shoes back and I'm hoping I'll get a refund. Shoes had glue stains on them but I was willing to only exchange for a smaller size because they were cute and vegan. Not anymore after this horrible experience. I'd actually lost money after sending the shoes back. Very disappointing but I'll never buy from this company again.

Stay away from this company. I ordered some shoes. They did not fit. Send them back via UPS. I paid for the freight and have proof for the delivery at their warehouse I have called more than 5 times, send emails, fill out the claim form in their website sever times. I tried everything. NO response. NO return. It has been three months. They stole my money. So now I do not have the shoes and they kept my money. Do not buy from them. The worst company I have ever dealt with.

I placed an order a week ago and received an order confirmation, but still have not received a shipping notification (even though the money was taken out of my account). I contacted their customer service because they are supposed to ship within 48 hours of order confirmation and have not heard a thing. I tried to do the online chatting customer service and also sent an email and it is absolutely impossible to contact them. Stay away.

Originally, there was a problem with my order. The customer service department, especially Jessica is FANTASTIC. She replies to ALL of your emails, is very understanding, and fixed my order. Thank you so much Jessica.