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Angel L.

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Experience: Clothing & Fashion

Member since February 2019

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1 Review by Angel

I ordered from them from Amazon. The shoes started peeling after two wears. I requested a refund. It's been 10 days, and they still haven't given me my money back. Don't do business with this company even you like legit return policies. I recieved an email on the 10th saying that they approved my refund. The email said that I would get my refund in 3-5 business days.
Stefanie K. – Zooshoo Rep
Hello Angel,

Thanks for your feedback. But please note that as our previous emails have included, refunds typically take 3 -5 business days from the date we received the item in our returns department to process your refund.
We apologize for any confusion, as our RMA department issues refunds after the item is received at our warehouse, not from the date that the return request is approved online through Amazon. If you would like more detailed information on our Return Policy, you are welcome to take a look at: https://zooshoo.com/pages/returns-exchanges

Please keep an eye out for your refund as our RMA department was able to prioritize processing your return for you.

Again we apologize for any confusion in regards to our Return Policy and we thank you for reaching out to us. If you ever have any questions, please do not hesitate to reach out and we'd be happy to assist.

XOXO ZooLove,
ZooShoo Customer Care
Stefanie K.

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