Zooshoo Questions & Answers

Hello Cathy, Thanks for your inquiry and patience. I have checked the status on order #107188 and showing it in transit. I will be contacting you directly regarding your tracking information. Thank You, Jessica Mangold-Tagle jessica@zooshoo.com service@zooshoo.com (909) 464-1575

Hello Donna, You are welcome to send your items back to: ZooShoo RMA 13881 Redwood Avenue, Chino, CA 91710 (909) 464-1575 You may use a carrier of your choice or you may ship with one of our return shipping labels. Our are offered at a flat rate of $8 and can be deducted from the total of your refund. Please let me know if you have any other questions that we may assist with. Thank You, Jessica Mangold-Tagle jessica@zooshoo.com service@zooshoo.com (909) 464-1575

Hello Mounia, Thanks for your interest in our return policy. Yes, we accept returns on all items that are brand new, unworn, and in their original condition. If an item is received damaged or defective for any reason, we request photos for our Return Merchandise Authorization department for quality control purpose and will issue a pre-paid return shipping label to you at no charge. If you item is lost, stolen, or damaged in transit, we open a claim with the respective carrier, and follow the steps necessary to locate your item or receive the Authorizations needed for a replacement or refund. For further details, please visit https://zooshoo.com/pages/returns-exchanges If you have more questions, please feel free to reach out to us at service@zooshoo.com or email me directly at jessica@zooshoo.com.

Hello Catherine, This particular boot is not noted as having any variations or design details or flaws that would make it click when you walk. We recommend that you check YouTube and Amazon for product reviews for this specific boot that may indicate the answer to the inquiry you have. Please contact us if you need any further assistance. Thank You, Jessica Tagle ZooShoo Customer Care service@zooshoo.com jessica@zooshoo.com

Hello Bichi, We carry items from many different designers, vendors, and companies. The quality of an item is determined by the textiles, construction, and design of the shoe, as well as the way the shoe is used by the wearer. If you have a specific SKU or shoe name that you would like us to look into, please email us at service@zooshoo.com. We also encourage you to check product reviews of specific brands, if you are interested in how the Item worked for other customers. Steve Madden is a high end brand and made from real leather and heavy duty construction shoe cobbling techniques including welt seams and adhesives to hold the item in place. Other brands may not use these same Construction methods or textiles, which will impact the quality, construction, and life of the product. This is the case with most apparel items. If you need additional assistance, please let us know. Thank You, Jessica Tagle ZooShoo Customer Care jessica@zooshoo.com service@zooshoo.com