Bought a pair of shoes that said was true to size. They were at least 1/2 size too big maybe even more. I'd called and emailed and never heard back from them. I'd sent the shoes back and I'm hoping I'll get a refund. Shoes had glue stains on them but I was willing to only exchange for a smaller size because they were cute and vegan. Not anymore after this horrible experience. I'd actually lost money after sending the shoes back. Very disappointing but I'll never buy from this company again.