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Peggy H.

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Experience: Clothing & Fashion

Member since August 2019

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1 Review by Peggy

Worst company to buy from
Shoe straps is tight and uncomfortable fit,Amazon contact the seller for a return label it's over three weeks before seller Zooshoe response. They want me to pay to return item when I am a Prime member eligible for free returns.
Terrible service
Stefanie K. – Zooshoo Rep
Hello Peggy, we apologize that we were unable to resolve your return request satisfactorily. However, please note that your order was fulfilled by us at our personal warehouse, and was therefore not eligible for Prime Free Returns. Orders that are fulfilled directly by the seller are not considered Prime eligible, despite any Prime membership. As we mentioned in our previous responses to your emails, we do not currently provide return shipping labels of our own. That is why we suggested that you initiate your return with Amazon Returns, which would have allowed Amazon to provide you with a UPS return shipping label (not prepaid, because, again, your order was not eligible for Free Returns). Additionally, initiating a return directly with Amazon Returns Center would've allowed Amazon to help you with any pick-up services for your package. Again, we apologize for your negative experience. We hope that you can give us another chance in the future. Thank you for your time.

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