I have ordered several pairs of glasses from Zenni and am almost always completely satisfied. This time I purchased a pair of bifocals, but the bifocal portion was much smaller than others I have seen, so it is hard to focus while reading
I've bought two glasses from Zenni that were similar in color, but slightly different in shape. They have a lot of different options for glasses, and they also have a camera app service where you can see in 3D how the glasses would look on you. Thankfully I found something for my small head, it's hard to find glasses since most of them are big in size. The shipping was quick and the price seemed right. It's been a year and the glasses still work great for me. I had to go straighten out one pair, as it got a little unsteady probably from me handling it roughly. Overall though, a very wonderful experience.
This company has the worst customer service and treats you like another number with their automated rehearsed responses. I purchased 22 pairs of frames from them and not a single one could be put toward their reward program that launched in 2021 when I bought those frames in prior years. They really show their appreciation for their valued customers. My last pair of frames had a manufacturing error and they wanted me to pay for shipping. Interesting. Good luck. This company has gone down the gutter.
Thank you for posting your Zenni review about your most recent order with us, order o4310211390, placed on January 6,2023, for one pair of single-vision distance eyeglasses with our Blokz® blue-light-blocking feature.
We were sorry to read that there is a prescription issue with these eyeglasses, and we apologize for any disappointment you experienced as a result.
We were also sorry that orders placed prior to your qualifying for our Rewards program cannot be applied to our Rewards program, and we apologize for any dissatisfaction you experienced due to this matter, as well.
In addition, we are sorry for any dissatisfaction you experienced regarding our customer service team’s responses to your issues.
We want to confirm that, if you were to return the eyeglasses from your order o4310211390 for an inspection of the prescription, we would email you a prepaid mailing label to use for return postage, so you would not have to pay to return these eyeglasses to us.
Therefore, we hope that you will contact us again to advise that you would like to return the eyeglasses to us for an inspection.
You may telephone Zenni Customer Service, at 1-800-211-2105, and please provide the order number, o4310211390, to the customer service representative who answers.
In addition, please have a copy of the prescription handy when you call, because the customer service representative who answers will ask you to email them a copy of the prescription so that they may confirm that it was entered correctly.
If the PD is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support at the lower righthand corner of any page of the Zenni website.
Alternatively, you may email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4310211390, in the subject line of the email and please attach a copy of the prescription to the email.
If the PD is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
We look forward to hearing back from you about this matter, in the hope that we may resolve it to your satisfaction with an inspection and possible remake or one of our two refund options.
We also hope that you have a great 2023!
Bought daily wear eyeglasses (2 pair at once given price for a total of $80.00) prescription was perfect. Months later bought sunglasses and again extremely happy with glasses and transaction. Now... I stayed with frames others had highly rated and stayed away from "delicate" styles as I was concerned if I needed an adjustment down the road I wanted to be able to do it myself.
Thank you for posting this review of your experience with Zenni Optical. We are thrilled to learn that you are happy with both orders. It is gratifying to know that you appreciate the quality and affordability of our products. Thank you for trying Zenni Optical.
I can't say enough wonderful things about Zenni Optical. I was very skeptical about ordering my glasses "on line" but decided to purchase a test pair. They fit perfect, I could see clearly, and they cost me less than $50.00! What's not to LOVE!
I have ordered more than 5 pairs of glasses from Zenni: sunglasses, reading/computer, and bifocals over the last few years. My prescription changes every 18 months or so and now I don't panic. I can afford new glasses with ZENNI!
Thank you for this complimentary review of Zenni Optical! It makes us happy and proud to have provided you with glasses you love at a great price. We are glad you overcame your skepticism and gave Zenni a try. It is enormously gratifying to know that you’ve become a repeat customer and we look forward to continuing to serve your eyeglasses needs in the future.
I used to love Zenni Optical -- the last five pair of glasses I purchased came from them. In the beginning, the quality was excellent and pricing was well below anyone else. I could get progressive transition lenses with crystal coating for $150. The quality was always good, but something has changed. My most recent pair of glasses, which are progressives with transitions with crystal coating/lens were $250 and they coating has already scratched. When the glasses transition, there is a lighter area in the lens. My husband ordered a pair about a month ago, and they have already broke. Again they were almost twice as much as they have been in the past. $250 is still a great price for all you get, but the quality isn't there.
Thank you for posting your review. We are sorry to learn of the problems you and your husband have experienced with the last few pairs of glasses you purchased.
We want to assure you that providing quality products continues to be of high priority at Zenni. Our frames, photochromic films, anti-reflective coatings and scratch-resistant coatings are all warrantied items, which we may replace if they are determined to be defective while still under warranty. Please allow us the opportunity to resolve this matter by sending us your order number(s) via private message on this review site and we will be sure to respond within 72 hours.
Additionally, we wish to confirm that several new features or add-ons are now available on our website which translate to additional cost, however, the base prices of our frames and lenses have remained the same. Therefore, purchasing frames and lenses comparable to what you purchased in the past typically should not result in a substantial price difference. When you send us your order number, we would be happy to compare the recent order to the previous ones to determine where the extra cost came from and determine if there were alternate options that could have been selected to keep the cost down. We hope to hear from you soon.
My recently ordered glass gradually develop a stronger purple/blue tint. Look at the photo to see how bad it has gotten. Here is what Zenni said:
We appreciate you sending us a picture of your glasses. We would like to tell you that your glasses are correct. It's the base color of our Blokz. In addition, our warranty period is within 30 days from the delivery date. Since the glasses in this order are beyond our one month return warranty, we cannot offer a refund or replacement. We apologize for any inconvenience.
They never tell you about the tint and consider this as a warranty issue is also ridiculous. It's false presentation.
Thank you for posting your Zenni review of the blueish appearance of the lenses, which we advised is correct when we viewed the photograph you sent of the glasses, which did not have the lenses face down on a white piece of paper for optimum viewing, but with the top edge of the glasses on the white paper or cloth, somewhat obscuring our view of the lenses. Nevertheless, as you acknowledge, when we saw the photograph, we advised that the appearance of the lenses is correct. However, we want to advise that, since you are a longtime, valued customer, we can make a customer service exception on your behalf to extend the 30-day warranty period, which begins the day the glasses are delivered, which was October 7,2021, according to the U.S. Postal Service, if you would like to return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4161552971, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. We also hope that you have a very Happy Thanksgiving and a wonderful holiday season.
Zenni has no interest in quality improvement. I have identified 4 major glitches and problems on their website which make product selection difficult and which limit visual acuity in their lenses. All of these problems could be fixed by any bright IT student, and I've complained about at least 8 times in the past 6 years and the reps I spoke to all said they would forward my complaints. Absolutely no improvements have been made in those 6 years. I won't post photos because I've already sent plenty of photos and detailed descriptions of the various problems to Zenni. And my proof of purchase is redacted because I still use Zenni for single vision reading glasses and don't want to get blackballed.
I've been buying glasses for about 5 years. The Rx has been right on and my wife has become a steady customer as well. I let everyone I know about Zenni that they should try your product even without a Rx for sunglasses. High Quality, great value and quick turn-around make it difficult to go any where else.
It is gratifying to hear that you’ve had such a good experience with Zenni that you have recommended us to others. We are proud to provide you and your family with quality eyeglasses at affordable prices and we look forward to continuing to do so. Thank you for posting this complimentary review of Zenni Optical and thank you for your loyalty.
Results have always been mixed from this company and their customer service has always been atrocious, but recent orders for progressive lenses was a complete disaster. Maybe you'll have better luck than I did, but after this last experience, Zenni is dead to me. Buyer beware!
Hi. We are sorry that you have had mixed results when you’ve ordered glasses, and we want to apologize, without having details of your interaction with our Customer Service department, for the dissatisfaction you experienced. If you wish to send us details, you may do so by emailing us at online_reviews@zennioptical.com, and we will be sure to address this issue with the representative(s) involved.
In addition, we would like to know more about your progressive lenses so that we will have an opportunity to determine why you had difficulties with them and so we can offer you a proper solution. To that end, we ask that you send your order number and a brief description of the problems you are having to the email address previously mentioned. We look forward to hearing from you and we hope you will contact us soon.
I bought Zenni glasses for several years. They seemed like a good deal at first, $57 for prescription glasses, but eventually all the frames would break. The lenses are poor quality and end up getting scratched up, breaking or popping out. Evidenced by all the blue plastic cases I ended up with, I'd estimate I went through two dozen pairs. The only good thing about their business model is being able to order online. Eventually I went back to buying regular reading glasses, three pairs for $10 at America's most popular retail that starts with a W. I have yet to break the frames or even scratch the lenses...LoL!
You're never too old for something fun. I'm so glad my cousin directed me to Zenni. My most recent glasses are fantastic. While one accidentally matches my eyes, the other is glow in the dark and I love them so much!
Super cute my son loved them. He has a high script so finding cheaper glasses for him tends to be difficult but these are affordable and he loves that they glow and we were able to put his name on them.
Ordered single vision glasses. Paid about 1/4 what local shops charge. Frames and lenses are every bit as good as $200-$300 eyewear sold by visionworks and pearl. Zenni is big on up selling. I passed on all the extras. They even try to sell eyeglass case for $6. Glasses arrived in eyeglass case in plastic mail bag. If you're looking for good quality no frills non designer eyeglasses, Zenni is a very good choice. Was referred by a friend who purchased eyeglasses from Zenni in the past.
Zenni was awesome! I had mad an error on my lense type, not a problem. Customer Service to care of it right away. I am very pleased with my glasses and how quickly I received them. I will definitely order again!
Hi. We are happy that our Customer Service department took good care of you and gave you the assistance you needed with your order. We are delighted to know that you are pleased with your new glasses and that you plan to purchase more Zenni glasses. We appreciate your business and look forward to serving you again in the future.
I've always used Zenni to get my glasses for over a decade, my family uses them too. It's a way better deal than any other online store and forget about trying to not break the bank buying from the actual doctor office. I'll never use anyone else to buy glasses.
I love my glasses and they came so quick! I normally use goggles4u and it takes 2+ weeks, which makes sense, since its custom made but this one came in 5 days! The only negative is I never got an email, no confirmation or shipping notice but whatever, getting it super quick makes up for that. Ill def use them again
I never write reviews. But wow! I lost my brand new progressive lense glasses and dreaded the cost of having to replace them so on a recommendation,I ordered some thru zenni and figured if I'm getting a pair, I'll get three. I'll like them or I won't. I honestly didn't have great faith that my putting a credit card on my forehead was going to get me a perfect fit,especially since when I go to the eyeglass store it always takes them numerous tries to get my fit right. I just got my three pair of glasses ( quick too) from zenni and love all of them so much! They are great quality and each pair fits me perfectly!I am beyond thrilled and want everyone to know! I'll never go anywhere else again!
Thank you for your review Robin, we are so happy you decided to give us a try!
I'e purchased many pairs of glasses from Zenni over several years. I've always been happy with every single one I received. The frame quality is pretty much what I get when I purchase at an optometrist. The lenses are always well made and to specification. Shipping tends to take a while, but that is expected and they mention it upfront. It usually gets to me a little earlier than they promise. Most of my purchases were relatively cheap, but sometimes it does get more expensive when I add a lot of options. It is still always much cheaper than I'd pay at my optometrist for similar options. Great place to buy glasses.
I purchased a pair of frameless eyeglasses from Zenni Optical. They are so lightweight and flimsy that I only wore them at night to read or watch TV. Within two months one of the screws holding the frame to the lens began to loosen. Now, I have to tighten the screw multiple times each evening.
Zenni support informed their warranty is for 30 days period, I asked to buy a spare screw, they said they do not stock parts. I asked for recommendations about fixing them. They told me I could purchase a new pair from them.
Apparently, they manufacture the frames just strong enough to make it past thirty days.
Hi. We are sorry that a screw came loose in your rimless frame, and we apologize for the disappointment you experienced as a result. We can confirm that the screw you needed is not available for purchase nor is it available free of charge, however, insofar as you only had the glasses for approximately two months before your troubles began, we were surprised to see in the transcript of your Live Chat session that the representative with whom you spoke did not seek supervisor approval to offer you a free remake of your glasses. But we are delighted to see that shortly after, you communicated with another representative via email who offered to remake the glasses for you, and we are equally delighted to see that you accepted that offer. We are working to manufacture your glasses as quickly as possible and we will email the tracking number to you as soon as they have been shipped. Thank you for posting your review.
Overview
Zenni Optical has a rating of 3.1 stars from 4,162 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zenni Optical most frequently mention new glasses, customer service and good quality. Zenni Optical ranks 3rd among Eyeglasses sites.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
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- Novato, CA, United States
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Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review.
We were happy to see that you have placed several orders with us since your first order in June 2022, and we are pleased to know that you have been satisfied with these glasses – until you ordered a pair of bifocal glasses on August 2,2022, in order o4944636802 – and we were sorry to read that you dislike the size of the bifocal lens.
Consequently, we apologize for any dissatisfaction you experienced as a result.
We want to advise that we use the FT-28 style of bifocal lenses. The FT is short for Flat Top, with the bifocal lens resembling a capital letter D turned on its side, with the curved part at the bottom. The 28 refers to the width of the bifocal segment lens at its widest point, 28 millimeters.
This is the standard size for bifocal lenses, but you may have seen people wearing executive bifocal eyeglasses, which have bifocal segment lenses that extend all the way across the lower area of the lens.
If you are disappointed in the bifocals to the extent that you would like to return them for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them – since this order, which was delivered to you on August 15,2022, according to the U.S. Postal Service website, is within its 30-day warranty period, which starts the day the glasses are delivered – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o4944636802.
They will email you the instructions to return the bifocal glasses to us for the refund option you select, and they will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4944636802, in the subject line of the email, and in the body of the email, please advise of the refund option you prefer. We will email you the instructions to return the glasses for the refund option you select, and we will also email you the prepaid mailing label.
We very much hope to hear back from you, so that we may receive the returned bifocal glasses and issue one of our two refund options, which we hope will resolve this matter to your satisfaction.