Zenni Optical has a rating of 3.9 stars from 4,159 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zenni Optical most frequently mention new glasses, customer service, and good quality. Zenni Optical ranks 4th among Eyeglasses sites.
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When I was ordering my glasses I was not sure how my glasses would fit.I am truly so amazed by quality and accuracy of this glasses. I would recommend Zenni to all my family and friends,and for sure I am going to order another pair of prescription sunglasses. Zenni is the best in delivering what they promised to their customers.
Got my glasses from Zenni and it was not what I expected. Each lens looked extremely different from the other and it just looked really bad. Tried to get the lab to fix it and they said bc of my prescription there was nothing they could do. Yet I just got my new glasses from Eyebuydirect and it came out perfect. If they can get it right there is no reason why Zenni can't if they consider themselves professional glasses company. Will never buy from them again
We always went w our eye dr when we had insurance now that we don't zenni is so much more affordable. Her glasses tint in the sun and have blue light filter. We saved so much money$ eye dr is 79 for eaCh lense with no tinting not including frames. Got from zenni around 80. Came sooner than planning. Fit great. Had a small adjustment around my daughter's ears at eye dr but it was free.
Got my glasses from Zenni and it was not what I expected. Each lens looked extremely different from the other and it just looked really bad. Tried to get the lab to fix it and they said bc of my prescription there was nothing they could do. Yet I just got my new glasses from Eyebuydirect and it came out perfect. If they can get it right there is no reason why Zenni can't if they consider themselves professional glasses company. Will never buy from them again
Products used:
Eyebuydirect
My glasses were lost in the mail, and when I called Zenni, I reached a call center overseas that was eitherunwilling or unable to assist me. In fact, the representative insisted that I conduct my own investigation to figure out what had happened to them. Worst of all, my glasses, for which I paid $70, were of shoddy workmanship. They're so flimsy that I worry that they won't last much at all. Don't buy from this company!
Products used:
Rimless glasses
I've used Zenni for years. They've got great selections of regular prescription frames but I'd like to see more bifocal frame options. I love how they recommend the lens best for your prescription and frame. Not to mention their prices are affordable. **It'd help if they'd turn the "try on" with photos back on.
Tip for consumers:
make sure to check measurements of the frames you are wanting. My 1st order I didn't check them and my frames were way too big for me.
Products used:
I purchased both regular lens and bifocal lens along with clip-on sunglasses for both pairs of glasses
Loved the glasses but the magnetic sunglasses that were included did not fit properly and ruined the lenses. It took beyond the 14 day return period to show up. They are now refusing to stand behind their product. That was the second set of glasses and I would have ordered more but since they do not stand behind their product I cannot do that. Buyer beware.
Products used:
Glasses
Zenni's allows a quick and efficient shopping experience for frames that feel they are specifically catered to you! I used their virtual try-on function and found the frames best suited to me. Before I knew it, the frames were here and in perfect condition. Highly recommend ordering trendy, inexpensive, and high-quality glasses from here.
Ordered single vision glasses. Paid about 1/4 what local shops charge. Frames and lenses are every bit as good as $200-$300 eyewear sold by visionworks and pearl. Zenni is big on up selling. I passed on all the extras. They even try to sell eyeglass case for $6. Glasses arrived in eyeglass case in plastic mail bag. If you're looking for good quality no frills non designer eyeglasses, Zenni is a very good choice. Was referred by a friend who purchased eyeglasses from Zenni in the past.
I was so excited when I received my glasses from Zenni! I have never ordered glasses online before, and was a bit worried about it.
When I received them I was so excited. These frames (metal round like Lennon-style), are as good quality as I have paid over $250 for in the past.
The lens quality is perfect, great tint, the mirrored red lens is awesome looking, and the weight is just right. Can't believe I was able to get good prescription glasses for less than $65! Will definitely order from Zenni again.
I ordered 2 pairs of glasses and paid extra for Rush delivery for an upcoming road trip. One pair was rushed and the other wasn't. I contacted Zenni to learn that they didn't offer Rush on the second pair, even though they accepted my payment for Rush delivery. I asked why they didn't tell me that at the time I placed the order, so I might have selected a different pair. No answer and no refund. Won't use these clowns again.
Products used:
Glasses
I am so very happy with my glasses. The frames are lightweight yet strong and durable. I also got the tint coating that gets dark out side and gets lighter indoors and transition glasses have come a long way cause even though they are dark as you leave a sunny outdoors and enter a inside room; "you can still see!" Scratch resistance and anti-glare provided me with a pair of amazing prescription sunglasses!
I was a little nervous ordering online for the first time, but I couldn't be happier with these glasses. They exceeded my expectations. They feel sturdy and I can see perfectly. I would say they do have a tighter fit, so be cautious of that. The delivery took about two weeks (which is expected with standard delivery). I would say they look even cuter in person than they do online.
Beautiful frames, script according to follow up visit with our daughters is great! She's seeing 20/20 again! We received her glasses very quickly! Highly recommend Transition lenses! Daughter had perfect vision until she got COVID19 in June... Her distance vision had become very blurry... Her Eagle eye vision has never returned... Thank you Zenni for affordable glasses... Would have cost a fortune to get glasses locally... If my new prescription works for me I will definitely be ordering my second pair from you with Transition lenses as well! Thank you so much Zenni!
I truly could not be happier with the service and quality. The day our son had his glasses broken from an extra hard bump in school, we got a package. We were at home, the doorbell rings, and the delivery person hands me a Zenni Package! It was one of those amazing moments where everything aligns, your kid is happy, and you feel like an A+ parent!
Thank you Zenni!
My glasses started to run closer to a thousand dollars at conventional eye exam offices. I tried Zenni for a backup pair a few years ago, and I was so impressed I am only ordering glasses from Zenni now. They consistently get the prescription spot on, and they arrive usually in around 10 days from China. That's pretty amazing when you think about it. I get 1.67 high index, photochromic with blue light blocker technology included with frames and shipping for around $110. Versus $750 a few years ago. A penny saved is a penny earned!
I've ordered two pairs of glasses from this company. Both were "metal" and snapped in the middle. Customer service chat is just AI and you can't get anyone to help you. They were not helpful as they cited their 14 day return policy.
Tip for consumers:
Customer service is an AI chat bot. Horrible service.
Products used:
Eyeglasses
This was my first/last time trying Zenni. Frames are cheap, but one of the prescriptions (ordered two same script diff frames everyday glasses) is off - super blurry. Been trying to get a refund for 3 days because they obviously got the script wrong. Their CS is very slow - wonder if they're trying to drag out process to the 14 day mark to avoid refund. Extremely annoying. Have been ordering glasses online for 10+ years, never had this much difficulty.
Products used:
two pairs of regular frames with prescription lenses
Being being only $20 frames these feel sturdier and just more premium, very shiny. And the lenses are clear and great at blocking blue light. Only thing I wish is that they came with clip on sunglasses, but will probably just order some prescription ones later anyway. Another satisfied customer!
Love my new glasses. They look great and my eyes adjusted to them VERY quickly. I worried that because they were sink expensive they may feel kind of ‘cheap' but that wasn't the case with the two pairs I've ordered. Love this service.
Tip for consumers:
Very helpful customer service
Products used:
Glasses
These are great! My ONLY issue is that they kinda hurt your ears after a while. Nothing too bad tho!
I have diplopia and need prisms to correct this. Ordered 2 pair identical except for frames with prescription stating prisms, I paid for them and they sent me glasses with no prisms. I even took them to my optometrist and she said they did not have the prisms. I sent them back and I want a full refund for their mistake so I can go somewhere that fills the actual prescription. Have escalated to dispute on PayPal. My optometrist can also back me up that these glasses were without prisms.
Tip for consumers:
Don’t use them if you have a complicated prescription
Products used:
None I sent the glasses back as they are useless for me.
I order from Zenni every 6 months or so. I order for myself, my husband and our five children. The glasses that we choose are always as nice as the photos online. We've never had a problem with our order or the product. It comes in fairly quick too. I love zenni. It's affordable, Its a great choice if you're on a budget.
Ordering my new glasses was easy. Received my new glasses very quickly. The order processed and shipped faster then I expected. Received glasses in perfect shape. The fit was perfect and the low price was even better. Thank you for providing such a much needed product like glasses to an elderly person so affordable. In this day and age when prices on everything are rising it's great to be able to get my glasses at a price I can aford.
Tip for consumers:
The key to ordering is to have your prescription ready and your cup of coffee because there are lots to chose from. I always end up ordering two pairs and still finish cheaper then if I’d gone anywhere else.
Products used:
Eye glasses
The single vision computer glasses I received are just perfect - they fit well and I can see my whole computer screen from a little farther back without having to squint, tilt my head back, or push up my my regular glasses to use the bifocals. I wish I had known about Zenni and done this sooner. I thought about it earlier but did not want to pay an optometrist's price. I just added 1.25 diopters to my distance prescription instead of the +2.5 for my bifocals and it worked great!
It's my first time buying prescribed glasses on Zenni. My item arrived faster than I thought. Because I also ordered another pair from WhereLight (just to try different shops). Comparing Zenni with the local optic store from my optometrist and WhereLight, the local optic store is way too expensive for me, and WhereLight's delivery time was longer (it took 7+ days longer). Quality wise, Zenni's glasses are very good in quality, I'm a happy customer, will likely shop at Zenni again next time!
The glasses took about 2 weeks to come in but they look and feel great on my face. I'm 35 and haven't worn glasses since grade school so I was skeptical about going too expensive. These are a great starter pair and I will be buying more once adjusted. Only downfall, is the cloth that comes with the glasses doesn't clean them that well. Other than that, great purchase!
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
Zenni Optical was founded in 2003 by two scientists to answer this question:
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Thank you for posting your Zenni review of what appears to be the first order for eyeglasses you placed with us, order o5190277140, placed on November 25,2022, for two pairs of single-vision distance eyeglasses with our Blokz® blue-light-blocking feature.
We see a note in the database record of the order that the prescription your eye doctor provided was incorrect, but we do not see any note advising of the correct prescription or whatever mistake was made on the prescription provided by the eye doctor.
Nevertheless, we were sorry to read that you could not see well with these eyeglasses, and we apologize for any disappointment you experienced as a result.
You returned these two pairs of glasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account.
We issued this 100 percent store credit refund on December 14,2022, and we hope that you will use the store credit toward the payment of another order for eyeglasses with the correct prescription.
We also hope that you have a great 2023!