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Thank you for posting your Zenni review of the most recent order you placed with us, order o4951031169, placed on October 17,2022, for one pair of single-vision distance eyeglasses with our Blokz® blue-light-blocking feature.
We were happy to read that you are satisfied with these eyeglasses, in full-rim, round, stainless-steel, gold frame 3225414, with a frame width of 141 millimeters.
We thank you again for posting your favorable review, and we want you to know that at Zenni, we consider it a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.
Moreover, Mr. Williams, we hope that you have a wonderful Thanksgiving and very happy holiday season!
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Answer: Hi. We are sorry to tell you that we have recently and temporarily discontinued delivery to Spain. We hope to ship there again soon and we encourage you to check our website frequently to see when it is available again.
Answer: I had no problem with returning my initial pair of glasses. I contacted customer service via online chat and explained my reason for return and I was told I would receive 100% credit that could be applied to my reorder. I followed the return instructions given and kept track via USPS and the transaction went smoothly without any glitches.
Answer: Hi Reginald, thank you for your question! We do not manufacture only lenses, or lenses for non-Zenni frames. I am sorry about any inconvenience!
Answer: Hi. Yes, store credit is one of the options available when you contact us during the 30-day warranty period. And our Customer Service department will be eager to help you with the return. Please call us at 1-800-211-2105, email us at service@zenni.com, or chat with us live by clicking on the floating Support button that appears near the bottom-right corner of any page on our website and a representative will issue a return authorization number and provide return instructions.
Answer: Hi. Progressive lenses contain three viewing areas: distance-, intermediate-, and near-vision - the distance vision area is near the top of the lens, the near vision area is at the bottom, and the intermediate vision area is in the middle. The clear viewing area is located in the central "corridor" of the lenses, so there can be a noticeable but expected blur when looking toward the edges of the lenses. Due to this design, and because there are slight differences between progressive lenses across brands, someone new to wearing progressive lenses may initially experience some difficulty adjusting to them; likewise, someone who is already accustomed to wearing one brand of progressive lenses may have some difficulty adjusting if they switch to a different brand, and they will find that it it will take some time to become accustomed to the new lenses. Despite the period of adaptation needed, we are happy to report that we do not receive a disproportionate number of complaints about our progressive lenses. However, we don't ever want to assume that needing time to adjust to the lenses is the only reason a customer could be having difficulty with their glasses; consequently, if you have recently purchased progressive lenses, and have problems seeing clearly through them, we encourage you to contact our Customer Service department at 1-800-211-2105. Doing so will give us an opportunity to address the issue and to offer you a proper resolution. Thank you for posting your question.
Answer: I had the same experience. Very disappointing. When I called about the problem they questioned the accuracy of my prescription. I was able to return them for a Zenni credit, less shipping costs. Waiting to see if the second pair is better...
Answer: Yes, it costs a little more for bifocal lenses. It does not however cost as much as it does in a typical eyeglass office/store.
Answer: None. There is no guarantee on anything (lenses or frames) beyond 30 days.
Zenni Optical has a rating of 3.1 stars from 4,162 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zenni Optical most frequently mention new glasses, customer service and good quality. Zenni Optical ranks 3rd among Eyeglasses sites.
Thank you for posting your Zenni review of your experience ordering eyeglasses from us. Unfortunately, your review did not contain any coherent sentences, just a group of repeating letters. Therefore, if you have any issues with your eyeglasses order o4528208133, placed on February 13,2022, and delivered to you on February 28,2022, according to the U.S. Postal Service, we want to confirm that this order, for two pairs of single-vision distance eyeglasses, one with gray photochromic (light-sensitive, auto-tinting) lenses and both with our Blokz™ blue-light-blocking feature, is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4528208133, in the subject line of the email, and in the body of the email please advise of the issue about which you are contacting us. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.